Customer Service Sales
Resume:
VINCENT E. GARDLEY
Memphis, TN 38104
************@*****.***
Objective:
I am pursuing a position to utilize 15 plus years of exceptional
Management, Credit Analysis, Sales and Marketing experience. My immediate
job ready skills will prove to be a vital addition to your upwardly mobile
organization. The ability to effectively communicate, problem solve and
lead teams have ensured my success as a highly efficient Manager, Marketing
Strategist and Producer.
WORK EXPERIENCE:
General Manager
French Riviera
Memphis, TN
2012-Present
Duties include:
Creating New Business, managing day to day operations, consumer program
design, Staff development and training, Manage a staff of 16 employees.
* 14 months of continued market growth (2013-present)
* Set record for single day web sales (26)
* Received awards and bonuses for outstanding sales performance
* Increased market share
* Planned and hosted Community Health Fairs
Assistant Retail Business Manager
Cricket Communications - Memphis,TN
October 2008 to May 2012
Duties included: Daily Store Operations, Created and Expanded Business
Partnerships, Managed inventory, Design Credit Program for I-Phone
Purchase, Provided Staff Development, Ensured consistent customer service
satisfaction and a superior client experience. Manage a staff of 26
employees, Maintained and increased customer base.
*Implementation of Transactional Analysis training
*Exceeded sales goals 9 of 12 months for 2011-2012 Year
*Ranked number one in sales in the Memphis Market
*Sponsored and participated in numerous charitable events
*Recognized with various awards and bonuses for outstanding performance
*Developed Business relationships throughout the community
*Increased sales
Manager/ Operations
MortgageXpress - Memphis, TN
November 2002 to June 2008
Duties included: Manage a Team of 10 Senior Commercial/Residential Loan
Officers,Credit Review and Analysis, Managed loan process from origination
to close, Created relationships with Industry professional, Scheduled and
Facilitated Home Buying Seminars, Product Marketing, Employee Development,
Human Resources and Information Systems.
* Troubleshoot and resolve issues that arise during closing process
* Credit Review and Final Determination
* Implemented Quality Control Measures
* Developed Business relationships throughout the community
Loan Officer/Loan Processor
The Loan Factory of Memphis, TN - Houston, TX
June 1998 to November 2003
Duties include: Analyze Credit Reports, Determine DTI and Program,
Provided complaint resolutions strategies to reduce and eliminate
procedural delays procedures in closing process, Worked with underwriters,
Ordered and Reviewed documents for accuracy. Remained abreast of current
laws governing programs to ensure compliance in administering appropriate
guidelines
* Significantly reduced closing times by developing an assembly line
approach to Loan Processing Procedures.
Manager/Training and Development
Almethal Enterprise DBA Burger King (4 locations) - Houston, TX - April
1986 to September 1997
Duties included: Disseminating Sales Promotions, Develop Training Programs
to insure quality service and Employee Relations, Prepared Managers for
training and development courses.
Reviewed 'MYSTERY SHOPPERS" data and revised program model as needed
*Consistently scored in the high 90% in corporate monthly reviews.
* Received Corporate Awards and Recognition
EDUCATION:
2004 American Mortgage Academy
2001 Chart Way School of Real-Estate - Houston, TX
1985 BA in Psychology/Communications
Texas Southern University - Houston, TX
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