Customer Service Sales

Michelle Gantt

Phone: 859-***-**** / Email: *************@****.***

Summary

Courteous Front Desk Agent / Sales Coordinator adept at balancing

multiple tasks and priorities seamlessly while delivering the highest

level of customer service. Over 7 years in the hospitality industry.

Knowledge in management and sales.

Skills

Brand management Budgeting and cost control

Exceptional customer service Sales experience

Staff motivation and training Calm and resilient during crisis

situations

Experience

Hampton Inn I75 Hamburg– Sales Coordinator / Front Desk Agent

April 2012 - present

Assist sales director with implementing high impact sales and

marketing strategies, that resulted in increased occupancy and

profits. Handle in coming group reservations and billing. Developed

strong working relationships with all hotel departments. Cross trained

in housekeeping and breakfast. Also night audit. Responsible for

corporate direct billing. Assist desk manager and general manger in

several daily tasks to ensure smooth running of front desk and guest

needs. Train new and current employees with up to date brands

standards and OnQ functions. Created several check lists and

communication logs for multiple departments. Certified OnQ and

Rate & Inventory as well as several other Hilton Brand certifications.

Successful completion of the Crescent Hotels & Resorts Leadership

Workshop.

Hampton Inn Winchester – Front Desk Agent / Night Auditor

June 2011 – April 2012

Greeted and registered guests and issued room keys. Processed

guest payments for room charges, food and beverage charges and

phone charges. Delivered requested items to guests’ rooms.

Processed credit card transactions during the checkout process.

Greeted all guests in a courteous and professional manner. In charge

of set up, keeping stocked, and clean up of full evening reception

while performing front desk duties during second shift. Also set up and

clean up of reception hall in second building on property. Weekend

relief auditor.

Ramada Inn – Front Desk Manager

February 2008 – March 2011

Performed bookkeeping activities, such as balancing accounts and

reviewing of nightly audits. Contacted housekeeping or maintenance

staff when guests reported problems. Increased hotel revenue, profits

and market share through varies sales actions. Managed a staff of

15-20 employees in all departments. Maintained daily functions of the

hotel reporting to owners weekly.

Education

Woodford County High School– General Studies

Graduated 1998

Crescent Hotels & Resorts Leadership Training

Fairfax VA 2014

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