Support Staff
Resume:
Mysonya Everage
Warrensville Heights, OH 44128
*****************@***********.***
Objective:
As an Epic Go-Live Consultant, I have experience in providing strategic
guidance and elbow-to-elbow support to clinical staff, physicians. Enhance
workflows, and infrastructure. I am seeking to use my expertise as a
consultant to support staff on various Epic modules that will ease the
workflow in various departments.
Skills:
Go-Live Support, ADT, Ambulatory, ASAP, Cerner, CPOE, Clindoc, Cadence,
Epic Care Inpatient, Epic Care Outpatient, Kaleidoscope, Prelude, Radiant,
RHB, Stork, and CPR, First Aid
Epic Go-Live Support
Arrow Health Care Service Cleveland, Ohio July 2014 -November 2014
Provided elbow-to-elbow to Clinical Staff & Physicians
Assisted physicians with placing orders, medication reconciliation,
creating user version order sets, and with preference lists. Assisted
Clinical staff with new workflow documentation
Epic Consultant/ASAP Help Desk Consultant
Huron Hospital Cleveland, Ohio December 2013-April 2014
Provided elbow-elbow support for clinical staff & Physicians
Assisted In one on one training with struggling clinical Staff
Assisted in the Command Center/ liaison between staff and center
Epic Go-Live Activation Consultant
(Alego Health) Brookdale Hospital, Brooklyn, New York, September 2013 -
October 2013
Assisted physicians, nurses and clerks in navigating through the
Epic system.
Admitting, transferring, discharging, placing orders, med
reconciliations, order sets, preference
List, progress notes, and also bed planning. (CCU Department).
Epic Go-Live Consultant
(Duke Univ. Health System) Durham Regional Hospital, Raleigh-Durham, NC May
2008 - July 2011
Provided Elbow-to-elbow support to clinic staff & physicians
Assisted physicians with admissions, discharges, and transfers.
Placing orders, medication reconciliation, creating user version order
sets and preference lists.
Epic Go-Live Consultant
(Medsource) Parkview Health Fort Wayne, Indiana June 2004- February 2007
Elbow-to-elbow support to clinical staff & physicians
Assisted with physicians and nurses on new workflow documentation.
Assisted physicians with order entry and smart phrases
Epic Go-Live Support
(Sagacious Consultants) Premier Medical Center Mobile, Alabama August 2003-
November 2003
Attended training on AdvantageCare-specific workflows (EpicCare
Ambulatory, Kaleidoscope, Prelude and Cadence) prior to go-live
Provided elbow-to-elbow support to end users in Pediatrics through
coaching and issue identification. Escalated issues to Site Leads
from Sagacious Consultants in a timely manner.
Served as a liaison between the Command Center and end users to
communicate issue resolution
and updates.
Epic Go-Live Support
(Sagacious Consultants) Advantage Care Physicians North Babylon, New York
February 2002- October 2002
Attended training on AdvantageCare-specific workflows (EpicCare
Ambulatory, Kaleidoscope, Prelude and Cadence) prior to go-live
Provided elbow-to-elbow support to end users in Gynecology through
coaching and issue identification. Escalated issues to Site Leads
from Sagacious Consultants
Served as a liaison between the Command Center and end users to
communicate issue resolutions and updates.
Epic Go- Live Support
St. Luke's Medical Center Cleveland, Ohio July 2001-December 2001
Provided elbow-to-elbow Ambulatory support to end users in various
departments through coaching and issue identification
Patient Services Representative
Dayton County Hospital Dayton, Ohio June 1997 - January 2001
Obtain Patient Information, enter & update patient information
Print Schedule for Upcoming appointments & Schedule Appointments for
patients
Verify Insurance eligibility and Answer telephones
Scan information into EHR, Communicates with customers in courteous
professional manner.
Out Patient Therapist Assistant
Community Guidance, Inc. Dayton, Ohio November 1989- March 1997
Provide therapeutic interventions to the identified client in
order to enhance and foster the client's optimal functioning and
interactions in the home and community.
Continually assess client needs, service availability and
appropriateness.
Work cooperatively with treatment team members and the family in
the provision of services to meet the goals developed in the Person
Centered Plan.
Provide the appropriate documentation for service delivery including
treatment goals, progress notes and billing and submit said
documentation as specified by Medicaid and CCHS standards.
Education:
Central State University Bachelor of Applied Science
Wilberforce, Ohio 1993
Charles F. Brush Diploma
Lyndhurst, Ohio 1989
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