Customer Service Assistant
Resume:
** ******* ***** *******, ** *****
**********@*****.***
STRENGTHS: Motivated, high-energy professional who possesses strong
interpersonal skills. Works well independently as well as part of a team.
Highly detail oriented. Ability to learn new technical concepts and use
them in day-to-day activities. Adaptable to new ideas and situations.
Committed to high standard of quality in all areas of responsibility.
EXPERIENCE:
September 2012 - May 2014
Ophthalmic Assistant, Mount Sinai
Responsibilities included detailed patient history with EMR, Auto/Manifest
Refraction, IOP's, Manual/Auto Lensometry, ERG,EOG,VEP, fundus
photography, visual field testing, Wavescan, Pentacam, Corneal Pachymetry,
and Topography. Set up & assist with Argon/YAG Lasers, intraocular
injectionsand minor surgical procedures.
January 2010 - August 2012
Administrative Assistant, Advanced Hydronics
Manage all administrative functions with MSOffice. Meet and greet clients.
Coordinate meetings, travel itineraries and accommodations for CEO. Assist
in development on projects for marketing department. Devise and maintain
organizational systems throughout the office.
January 2007 - January 2010
Ophthalmic Technician, OptiCare, PC
Responsibilities included detailed patient history, Auto/Manifest
Refraction, IOP's, Manual/Auto Lensometry, Optos, fundus photography,
visual field testing, Wavescan, Pentacam, Corneal Pachymetry, OCT, and
Topography. Set up and assisted Corneal Specialist with Visx Lasik, PRK
and PTK procedures. Set up & assisted Retinal Specialist with Argon/YAG
Lasers.
October 2005 - November 2006 (Relocated to CT)
Assistant to Director/ Patient Advocate, Department of Service Excellence/
Division of Human Resources
Lawrence Hospital Center, Bronxville, NY
This position required a self-starter approach in order to maintain service
excellence and quality in all departmental activities. Responsible for
administrative support for meetings with clients, vendors and visitors.
Developed support relating to special marketing projects in order to reach
out to new demographics. Coordinated meetings, travel, calendars and
expense reports for Director. Interacted with various departments to
facilitate complaint resolution. Served on committees, work groups and/ or
process improvement teams to survey new patients. Prepared and assisted in
service excellence educational program. Assisted in the preparation of
quarterly and annual performance improvement reports. Coordinated employee
reward programs. Provided intervention and resolution to all situations in
the Director's absence.
December 2003- October 2005
Administrative Assistant and Patient Advocate, Mid- Westchester Medical
Associates
Responsibilities included patient complaint resolution, meeting and
greeting clients, answering heavy phone volume to assist and direct calls.
Managed and scheduled daily departmental calendars using MS Outlook.
Prepared all correspondence and memos using MS Word and Excel. Interacted
with various departments to facilitate complaint resolution. Organized
travel arrangements for physician conferences.
October 2002- December 2003
Supervisor, Center for Woman's Reproductive Care at Columbia University
Responsible for the day-to-day operations of reception and medical
records staff. Reviewed and trained employees to maintain superior
customer service skills. Developed and proposed improvement for daily
operations of reception. Coordinated daily activities and travel
schedules, and performed confidential administrative and secretarial
duties using MS Office software. Compiled and prepared monthly client
statistics reports to improve patient satisfaction.
September 1997 - October 2002
Office Manager/Ophthalmic Technician, Visual Diagnostic Associates
Ophthalmic tests performed included Fundus Photos and fluorescein
angiography, OCT, Visual Field testing (Humphrey & Goldmann), A-Scan & B-
Scan and Electro-physiology. Office management duties included creating
staff schedules according to practice needs, delegating assignments,
evaluating performance, training new employees and overseeing daily
operations. Additional responsibilities included meeting and greeting
patients, patient scheduling with daily office calendar and transcription.
February 1995-August 1997
Ophthalmic Assistant, Greenwich Ophthalmology Associates
Performed Ophthalmic Assistant duties under the guidance of a physician.
Responsibilities included auto refraction, auto lensometry, lensometry,
visual field testing, Schirmer tear testing, color and stereo screening,
hospital surgical scheduling, and in office surgical pre-op. Assisted
physician with procedures including: fluorescein angiography, argon
laser procedures, and minor surgical procedures such as nasal lacrimal
probes, ocular injections, and post-op adjustments. Additional
responsibilities included front desk office responsibilities: scheduling
and pre-certifying surgeries at multiple hospitals, phones, patient
scheduling with Medical Manager, patient education in use of contact
lenses, phoning scripts to pharmacies and office coordinator to 20/20
laser.
July 1987 -January 1995
Westchester County Medical Center, Valhalla, N.Y. Central Supply/OR
Technician
Responsibilities included full knowledge of decontamination with
Universal precautions, ability to identify, prepare, process, sterilize
and distribute all surgical instruments for hospital-wide and operating
room use.
EDUCATION:
Mercy College working twords BA
SEMINARS:
Microsoft Office Suite Certification (MS Word, Excel, Outlook and
PowerPoint) The
Career Center - New York, N.Y.
AMO/Visx Lasik and Wavescan Training April 2007
IDX Medical Software Master User
June 1996 - Present - CPR
Train the Trainer: A Customer Service Educational Program
Extraordinary Customer Service Skills
How to Deal with Difficult Patients
HIPPA Regulations
Exceed your Customers Expectations
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