Customer Service Management

***** ****** ******* **. ******* - TEXAS

267-***-**** ********@*****.***

EDILMA FRANCO

OBJECTIVE

Seeking a professional position at a well-established organization where educational background, skills, and experience

can be utilized to contribute positively to the organization.

PROFESIONAL SUMARY

Rapidly acquires business knowledge, technical skills. Proven ability to work through any obstacles to achieve goals.

Recognized for responsiveness to customers and professionalism. Quick learner ready to help a company meet their

business goals. Previous positions include leadership responsibilities, problem solving, planning, and organizing. Positive

attitude and ability to communicate with all levels of staff and management.

EDUCATION

University Nuestra Señora del Rosario, Bogotá-Colombia - 12/1997

M.S., Project Management

World Education Service Credential Evaluation and Authentication report, US. Equivalency of Business Specialization

University of Autonoma, Bogotá-Colombia - 12/1995

B.S., Systems Engineer

World Education Service Credential Evaluation and Authentication report, US. Equivalency of Bachelor’s degree

PROFESIONAL BACKGROUND

Archdiocese of Philadelphia, Philadelphia, PA

11/2007 – 11/2014 – Senior Administration &Technology Specialist

Responsible for performing business and technology activities with information of the agency’s with the Department

of Human Services’ and more that 30 Subcontractors agencies, with the business requirements in billing, accounts

receivable, credit and collections, general ledger. Development material, presentations, and reports by working directly

with members of all organizational departments in integrating and coordinating strategies and work plans of

departments throughout the main office. Assisting in the development and management of operational and capital

budgets for the Director. Working with a variety of software applications to create/compose both non-routine and

sensitive senior management level communications and reports. Good relationship and communicate effectively with

personnel in the field offices, technical and marketing personnel. Assists team leaders and/or project managers with the

correspondence and communications required to administer projects. Responsible for preparing, filing, and processing

of all invoices to each subcontractor. Proficiency in MS-Office, Excel, Word, Access, Publisher and Office Project and

databases. Bilingual Spanish-English.

House Counseling and Integral Health, Inc. Philadelphia, PA

1/2007–11/2007 - Billing Coordinator

Billing using Client Information System (CIS) and Eligibility Verification System (EVS). Creating track and process

accounts and incoming payments in compliance with financial policies and procedures. Performing day to day financial

transactions including verifying, classifying, computing, posting and recording accounts receivable data. Preparing and

send out bills, and bank deposits. Verification billing accounts with accounts receivable ledger to ensure that all payments

are accounted for and properly posted. Verification of discrepancies by and resolve clients’ billing issues. Participation

in testing of technical solutions. Facilitation of swift payment of invoices due to the organization by sending bill

reminders and making collection calls to outstanding accounts. Generation financial statements and reports detailing

accounts receivable status. Execute planned tasks to ensure the successful deployment of solutions.

Open Borders Project, Philadelphia, PA

5/2002 – 12/2006 - Instructor Coordinator/Director of Youth Program

Oversaw Youth Web casting Summer Program and instructors; Developed and implemented introductory IT course to

low-income adults and youth; provided student support services; Responsible for supporting staff with administrative

duties; Organized immigrants support groups

Direct Furniture, Philadelphia, PA

6/2000 - 9/2001 - Customer Service Manager

Distribution of merchandise and cost value for each existing carrier; data processing and weekly profit reports for

president of firm, establish procedures to account for transactions; process bank reconciliation's, participate in months-

end-close; develop and implement marketing strategies in New York City; processing applications for credit approval.

Pavimentos Colombia S.A, South América

2/1995 - 3/2000 - Director of Plant Production

Administration of systems information at a national level; monthly budgetary reports and presentations to chairman

and executives; supervision of equipment maintenance and production cost of the firm; data entry for billing, collections

and accounts payable; recruiting personnel for department, review and maintenance of all exchange contracts; in two

years I created the ITS department and organized the purchase of SQL Database for accounting and personnel

department.

COMMUNITY INVOLVEMENT

Cardinal Bevilacqua Community Center

2003-2006 - Computer Instructor

Developed and implemented Computer Course curriculum for beginner and advanced students.

Social Justice Committee

2007-2010 - Member

Committee work focuses on addressing the issues faced by new immigrant populations; Creation of a survey to distribute

to local parishes and agencies so that a comprehensive resource list can be compiled to assist the Hispanic population.

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