Customer Service Representative
Resume:
Tomasita R. Medina
**** ********* **. *******, **. 77078
Cell phone: 713-***-****
Email: *********@*****.***
Objective: Seeking a challenging position that focuses on building strategic, relationships with clients
and promotes customer satisfaction while achieving personal and company goals.
Experience:
Barri Remittance Corp. 05/2006 to 12/2007
Customer Service Representative $7.65 p/h
Data entry.
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Filing invoices.
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Answer phone.
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Wire transfers.
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Check cashing.
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Resolve conflicts for customers on wire transfers or check cashing, always trying to
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make sure that the customer left satisfied.
In charge of large amounts of money
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Prepare deposits to send money to the bank.
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PLS Check Cashers 12/2007 to 06/2009
Assistant Manager $8.25 p/h
Data entry.
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Answer phones.
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Wire transfers.
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Check cashing.
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Resolved conflicts for customer on wire transfers or check cashing.
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In charge of large amounts of money.
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Prepare deposits to send money to the bank, also verified money coming in from the
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bank.
Ordered money that was going to be needed for future days
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Supervised 1 to 10 employees at a time.
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Prepared employee's schedules as wells as controlling hours worked.
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Make sure customers left satisfied.
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Barri Financial Group 06/2009 to03/2012
Customer Service Representative $9.50 p/h
Data entry.
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Filing invoices.
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Answer phone.
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Wire transfers.
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Check cashing.
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Prepared income tax ( on income tax season).
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Resolve conflicts for customers on wire transfers, check cashing, or on tax
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preparation, always trying to make sure that the customer left satisfied.
In charge of large amounts of money
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Prepare deposits to send money to the bank.
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El Ahorro Supermarket 03/2012 to 09/2012
Check Cashing Coordinator $12.00 p/h
In charge of approving or declining checks
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Use the internet to find information on companies to determine whether to approve
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or decline checks.
In and out off town training CSR how to cash checks, wire transfers, and bill
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payments.
Trained a small group of people to help me with the verifications of the checks and
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created a small call center.
Received calls from CSR with a problem or shortages and helped them resolve the
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issue.
Resolved customer's conflicts.
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Wire transfers.
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Check cashing.
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Prepared employee's schedules.
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Barri Financial Group 12/2013 to 09/2014
CSR/Financial Advisor $8.75 p/h
• Answer phones.
• Call customer’s to remind them of their loan and due date.
• Resolve customer’s conflicts.
• Data entry
• Wire transfers.
• Approve or declined loans.
• Gather information from customer to insert into system.
• In charge of large amounts of money.
• File invoices and organized customer’s file to keep updated
• Keep records of credits and debits in the system.
Education:
G.E.D
Interactive Learning Systems:
Accounting classes.
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Quick-books
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MS Word
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MS Excel
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Outlook
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Contact this candidate