Customer Service Manager
Resume:
DAREN STRAZZERI
Palm Bay, Florida 32907
**************@*****.***
Overview: A results oriented professional with proven track record of rapport building,
resourceful problem solving and exceptional customer service abilities.
Professional Experience
SHIFT SUPERVISOR
(DECEMBER 2014- PRESENT)
CVS
Satellite Beach, FL
Responsible for customer service, sales, inventory and store appearance.
EXECUTIVE ASSISTANT MANAGER
(AUGUST 2007- SEPTEMBER 2013)
Walgreens Melbourne,
FL
Responsible for leading a team of twenty in Daily Store Operations.
•
Certified Pharmacy Technician responsible for dispensing correct quantities
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of medication to customers.
Conducted all Human Resource aspects. (interviewing, training, and
•
evaluating)
Completed store merchandising and marketing.
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Developed and Implemented new policies and procedures. .
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Handled all cash management systems.
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Coached staff to meet and exceed company sales and service goals.
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ACCOUNT EXECUTIVE
(OCTOBER 2006-APRIL 2007)
Space Coast Credit Union Melbourne, FL
Inbound and Outbound sales.
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Cross sell a variety of credit union products.
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Facilitated customer service through account maintenance and problem
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solving.
TEAM LEAD- SR. ACCOUNT EXECUTIVE
(JULY 2004 - AUGUST 2006)
Washington Mutual Bank Melbourne, FL
Originated home equity loans and lines of credit
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Utilized selling techniques that emphasize the need of the customer.
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Contributed to the high standards of customer service values.
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Trained and mentored team to exceed sales goals.
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EXECUTIVE ASSISTANT MANAGER
(MARCH 1998- JULY 2004)
Walgreens Palm Bay, FL
Responsible for leading a team of twenty in Daily Store Operations.
•
Certified Pharmacy Technician responsible for dispensing correct quantities
•
of medication to customers.
Completed store merchandising and marketing.
•
Handled all cash management systems.
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DEPARTMENT MANAGER
(MARCH 1987-JANUARY 1998)
Kmart Watertown,CT
Planned daily productivity schedule for 20 employees in a 115000 sq.ft.
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Retail outlet.
Initiated a program to ensure adherence to firearms regulations leading
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to annual savings of $3000.00 4000.00
Education
B.S. ACCOUNTING (1988-1992)
Post University Waterbury, CT
MEMBER OF ALPHA CHI HONOR SOCIETY
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Skills
Evaluate Consider all factors and develop an actionable plan to reach desired
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goal.
Organize Assemble people and resources to complete projects in a timely
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and efficient manner.
Plan Initiate actions and goals considering work loads and resources to obtain
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an end result.
Observe Observe work flow in order to determine actions necessary to
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improve performance and productivity.
Lead Delegate and follow up on assigned responsibilities and work with
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individual employees to ensure complete understanding of company policies
and procedures.
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