Customer Service Supervisor

Shelton A. McKellar

**** *** **** ***** **********, GA 30052 678-***-**** ***********@*****.***

Objective

Leadership position within a logistics company allowing for demonstrated organization, customer service,

communication, and project management skills proven by 10+ years of facilities management and staff supervision.

Profile

Dynamic supervisor with 10+ years of progressively responsible administrative experience. Strong record of

accomplishment, staff administration and development, and employee relations. Civic minded individual with purposeful

desire to motivate youth. Diplomatic and tactful with individuals at the professional and non professional levels.

Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated

ability to interact with diverse groups. Excellent team building skills.

Skills Summary

Project Management Customer Service Team Building

1. 4. 6.

2. Report Preparation 5. Staffing/Scheduling Professional

7.

3. Written Correspondence Presentations

Professional Experience

JMN LOGISTICS (GM/CHRYSLER CONTRACTOR)

Yard Supervisor, 2013 – Present

Conduct daily audits of drivers responsible for hauling cars across the country; Perform comprehensive assessment of

JMN drivers that retrieve vehicles; Execute vehicle inspections of vehicles from various operators that arrive by train;

Ensure all vehicles are in compliance with shipping regulations; Ensure driver behavior is in compliance policies and

procedures developed for the removal of cars from the yard; Compile and present daily reports of operations activity

UNITED PARCEL SERVICE (UPS)

Feeder Specialist/Supervisor, 2005 – 2012

Hub Specialist/Supervisor, 2001 2005

Lead Hub Training Supervisor, 2000 – 2001

Control the daily inbound and outbound continuous flow of 100,000+ packages throughout the facility; Maintain yard

control of all building trailers as they enter and depart the property; Update trailer distribution codes and other

inbound volume sources; Review and analyze data (e.g. volume, missed packages, delivery failures) to create plans

maximizing department results; Track modifications (e.g. new customers, new locations, additional loads) to

incorporate into new plans; Assess projected daily package volume with managers to set staffing levels according to

anticipated volume; Generate and review daily Summary Reports of package flow and employee staffing; Complete

volume reports to communicate projected transportation flows for subsequent shifts; Maintain systems of

communication between various departments throughout a 500+ employee facility; Trained 400+ new staff persons to

load and unload packages in accordance with UPS protocols and facility procedures; Direct the daily placement and

vacation schedules for 30 staff; Assign package loads and tractors to drivers in order to meet service goals; Ensure all

staff are in accordance with OSHA Safety Guidelines.

Highlighted Accomplishments

LAW ENFORCEMENT AGENCIES ASSISTING IN THE DEVELOPMENT OF STUDENTS (LEAADS)

MENTORING PROGRAM

Mentor, motivate and empower transitional students (e.g. incarcerated, homeless or group homes) and students at

risk of academic failure due to behavior.

Collaborate with parents to develop and implement corrective plan of action to address student issues.

SHILOH ATHLETIC ASSOCIATION

Coach softball and baseball recreational and travel teams that qualified for post season play each year.

Coordinate successful fund raising activities for players and families.

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