Customer Service Administrative Assistant

NICHOLE JUSTICE

**** ****** ***.?Blue Ash, OH ***42?859-***-****?*****@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong

organizational skills, education, and ability to work well with

people.

EDUCATION

Sullivan University, Louisville, KY

Master's of Science, Human Resources Leadership, December 2013

? GPA 3.0

Northern Kentucky University, Highland Heights, KY

Associate of Arts, Liberal Studies, September 2008

? Concentration in Social and Behavioral Sciences

? GPA 3.5

? Dean's List

Bachelor of Arts, Organizational Leadership, December 2009

? Concentration in Public Administration

? GPA 3.2

? Dean's List

QUALIFICATIONS

? Experience working in a team environment ? Experience in

tracking attendance

? Excellent organizational ability ? Experience

in training others

? Experience in payroll record keeping ?

Analytical, detail, and goal oriented

? Experience with candidate tracking software ? Experience

in interviewing and hiring

? Experience with the onboarding process ? Strong

customer service skills

? Experience in processing and pulling ? Excellent ability to

build and maintain

background checks and drug screens relationships

RELEVANT SKILLS

Organizational

? Assisted in altering existing filing system and

implemented those changes

? Put together personal filing system for multiple duties

and for special clients

Communication

? Communicated with various departments and vendors to

ensure timely delivery of products to customers

? Notified proper personnel of labor and time

discrepancies

? Notified others of errors on orders and explained

changes to be made

? Communicated with customers quickly, efficiently, and

professionally in regards to their orders,

pricing, and general questions

? Communicated with site managers and recruiting managers

to have an understanding of the expectations for new

hires

? Communicated with HR manager and benefits providers in

regards to invoice discrepancies

? Communicated with employees and payroll personnel to

resolve payroll discrepancies

Interpersonal

? Established and maintained excellent relationships with

several special clients

? Developed ability to interact with people from many

professional levels

Analytical skills

? Discovered and researched discrepancies with labor,

inventory, and time issues

? Ensured that orders were written up completely and

accurately

? Analyzed I-9's for accuracy and changes during audits

Training

? Developed training materials to aid in the order phase

of training

? Explained various procedures, processes, and policies

to coworkers

? Compiled, maintained, and presented orientation and

basic safety materials

Recruiting

? Reviewed hiring profiles and job descriptions to

understand knowledge and experience needed from new

hires

? Tracked candidates in candidate tracking software

? Reviewed resumes and selected candidates for interviews

? Interviewed and hired candidates

? Processed, pulled, and analyzed background checks and

drug screens

? Responsible for onboarding process from sending offer

letters to processing all new hire paperwork.

WORK EXPERIENCE

06/13-present Air Export Processor: NNR Global Logistics,

Erlanger, KY

09/12-06/13- Export Agent/Group Trainer: DHL via Randstad,

Cincinnati, OH

08/11-06/12 Administrative Assistant: OfficeTeam,

Cincinnati, OH

Assignments include HR Assistant-Aristech Acrylics,

Administrative Support for Talent Management-The

Kroger Co., HR Assistant-F&W Publishing

08/10-02/11 Recruiter: Convergys Corporation, Cincinnati,

OH

09/01-08/10 Customer Service Rep: Western States Envelope

Co., Erlanger, KY

04/01-09/01 Order Entry Clerk: Talent Tree Staffing, Ft.

Mitchell, KY

ACTIVITIES

League of United Latin American Citizens, Member(2006-2009)

SHRM, Member (2008 - 2009)

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