Customer Care Manager
Resume:
SONU BALA (Female)
Student of university of sunshine coast
Maroochydore 4558
Contact No-049******* Email: **********@*****.***.**
Availability- Monday, Tuesday.Saturday and Sunday
I am a focused professional who is committed to safeguarding the medical needs, comfort, and emotional wellbeing of patients under her care. I possess superb communication skills that enable me to develop a good rapport with the patient’s, their families, friends and visitors. I also possesses excellent observational skills, and is knowledgeable in a variety of specialist and complex fields such as; Paediatric nursing, Cardiac #nursing & Midwifery. In all my previous roles I have acted as a positive role model for other staff. Right now I am keen to develop my knowledge across a range of nursing procedures/practices, & to achieve this I need to pursue my higher studies in Masters in Social Work. I am currently seeking an opportunity to enhance my knowledge & skills within the field of social work where I can utilise my strong theoretical and practical experience. I am an independent and confident person who can easily adapt to different surroundings and I am open to take on new challenges. I am extremely creative with meticulous eye for detail. (I have valid Blue Card and Police Clearance Certificate )
AREAS OF EXPERTISE NURSING/ Caring
• Maintaining an awareness of clinical and professional developments in nursing care.
• Always observing strict hygiene and safety rules and ensuring that visitors also observe them.
• Ensuring that the correct reporting and administrative procedures are followed.
• Preparing patients for surgery by administering drugs, anaesthetics and injections.
• Observant enough to be able to detect any changes in a patient’s health.
• Working in community outreach programmes.
• Supervising student nurses and support workers in the giving of care.
• Maintaining, sterilising and laying out surgical equipment.
• Reporting to the person in charge any Health and Safety issues
QUALIFICATIONS, EDUCATION & TRAINING
• Certificate -3 in Aged Care from Metro college Brisbane ( December 2014)
• Master of social work(Qualifying) from university of sunshine coast ( July 2013-2015)
• Pre- Masters Diploma in Business Studies from BPP University College of Professional Studies London, UK (January’2012 – January’2013)
• Bachelor of Nursing in Science from University of Sunderland, UK (February’2006 – July’2007)
• Diploma in General Nursing & Midwifery from Haryana Nurses Registration Council, Chandigarh (September’2001-September’2004)
• Certificate from NIIT (April 2001-Septrmber 2001)
• Senior Secondary School Certificate Examination from Punjab Education Board, (2000 -2001)
• Secondary School Certificate Examination from Punjab Education Board, (1999-2000)
Training: completed in United Kingdom during working Nursing and Residential care units
o Health and safety, infection control
o fire and manual handling in care environment
o Basic food hygiene in care environment
o Care planning
o Diversity and communication, team management in care environment
o Human anatomy and disabilities in care environment
o Breakaway techniques
o Training in dementia care
o Good practice in relation to care standard and NVQ criteria in care environment
EMPLOYMENT HISTORY
July 2014 to continue
Sunshine 60 and better care.
Doing my social worker ( student) placement fulltime ( includes, Monday to Thursday )in community centre.. includes, client assessment, interviews, risk assessment, care plan, case work, supervision and fied work/ project
Jan 2014 to April
Classic Escape, holidays Travelling, Mooloolaba
Sale
1. Handling customer inquiries professionally. Setting up promotional displays & organising promotional events & Attending training sessions, daily tracking & reporting to the Manager.
August 2013
Hospitality and Customer care
India today /Rangla Punjab Restaurant, Maroochydore
Counter customer care monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. Responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties. Food serving / payment
March 2011 to November’2011
Maharaja, Private Hospital, India
Designation - Registered Nurse
1. Assessment of patient health problems and need, 2. Development & implementation of nursing care plan 3. Modification of patient treatment plans as indicated by patient 4. Recommend drugs, medical devices & other form of treatment related to therapeutic procedures 5. Directed and coordinated in infection control programs. 6. Performed administrative and managerial functions, such as took responsibility for a unit’s staff, budget, planning and long-range goals.
June ‘2007 to January’2011
Anneseley House Nursing Home, UK
(April’09-Jan’11)
AND
Southern Cross Health Care, UK
(June’07-Aug’08)
Designation - Senior Healthcare Assistant
1. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
2. Take responsibility for own developmental learning and performance, including participating in supervision and maintaining a record of own personal development
3. Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
4. Use the computer monitor safely
5. Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines
6. Identify the risks involved in work activities and undertake them in a way that manages the risks
February’2007 to June’2007
A-ONE Whole Retail, Middlesex, London
Designation - Shop Assistant and Customer care
1. Operating the tills, including cashing up and completing paper work at the start and end of shift.
2. Assisting customers in the selection and purchase of items.
3. Completing sales sheets at the end of the day.
4. Processing cash and credit card transactions accurately & efficiently. Following policies & procedures relating to cash & stock handling.
5. Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers.
Tenure
Organisation
Duties & Responsibilities
February’2005 to August‘2006
General Hospital, 16 Chandigarh, Punjab India
As a Registered General Nurse
1. Identifies patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements.
2. Development & implementation of nursing care plan 3. Modification of patient treatment plans as indicated by patient
4. Recommend drugs, medical devices & other form of treatment related to therapeutic procedures. 5. Directed and coordinated in infection control programs. 6. Performed administrative and managerial functions, such as took responsibility for a unit’s staff, budget, planning and long-range goals.
7 .Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results.
TECHNICAL SKILLS
Languages: Advanced English & Conversational Punjabi/Hindi
Computer Skills: Advanced Word, PowerPoint and keyboard skills
INTERESTS
I have a keen interest in acting & theatre and music. I am an avid traveller and maintain a strong interest in new cultures and geography. In my free time I like to read books and I also have an online personal networking which I update frequently.
REFERENCES AVAILABLE ON REQUEST
Name- Natalie Meny Weather Name- Joy Moorwood
Postion – Social Worker Officer Position- Manager
Orgainsation- University of Sunshine Coast Organisation- Sunshine 60 & Better Group Inc.
Contact No. 54565847/042******* Contact- 075*******
****-********@***.***.** *******@*****.***.**
Contact this candidate