Customer Service Technician

Taneja Partlow, CNA/GNA

**** ******** ***., *********, ** 21215 *************@*****.*** 240-***-****

PROFESSIONAL SUMMARY

Dependable, flexible, detailed-oriented dispatcher/ customer service professional with a variety of experience in

Hospitality, Security, Healthcare and Customer Service. Efficient, team-player, and effective communicator

SKILLS Microsoft Word, Microsoft Excel, Internet Research

EDUCATION/CERTIFICATION

Baltimore City Community College, Patient Care Technician Training January 2015 -Present

Shontel Adams, RN Medication Technician August 2014

St. Vincent DePaul Career Center Basic Medical Terminology May 2014

Baltimore Academy of Nursing Assistants CPR and First Aid June 2013

Baltimore Academy of Nursing Assistants CNA/GNA April 2013

Southwestern High School HS Diploma June 2000

WORK EXPERIENCE

DISPATCHER/ CUSTOMER SERVICE REP

• Analyzes customers’ needs and schedules customer appointments

• Plans the work day and manages the service team schedule based on skill level

• Relays the status of the call to customers

• Prepare and assigned drivers vehicles for their daily route

• Prepare drivers work manifest for daily route

• Managed and assigned drivers on standby waiting for daily route

• Answered multiple phone line for customer service calls

• Communicated with dispatchers to insure on time departures of drivers

SECURITY/CORRECTION

• Monitored inmate activities inside cells and during activity time

• Handled inmate records, wrote reports of daily activities, and kept inventory of supplies

• Supervised and screen inmate visitor traffic

• Initiated and participated in search of recreation areas, work areas, and housing units

WORK HISTORY

Roto Rooter Plumbing, Baltimore, MD January 2014- Present

Veolia Transportation, Baltimore, MD October 2012- January 2014

Off Duty Security, Rosedale, MD April 2007- July 2008

Maryland Women’s Detention, Jessup, MD November 2004- July 2006

Private Duty Nursing Assistant, Baltimore MD July 2003- November 2004

References

Mike Riddle Supervisor at Roto Rooter

Office Number: 410-***-****

Shavonne Muhammad Former Co-Worker at Veolia Transportation

Mobile: 912-***-****

Melissa Levroney Relative of private duty client

Mobile Number: 443-***-****

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