Customer Service Representative
Resume:
Maria Aura P. Cordero
City Address #*** Kalayaan Ave Cembo, Makati City
***********@*****.***
Personal Background:
Date of Birth: June 3, 1981
Civil Status: Married
Height: 5'2"
Weight: 115 lbs.
Educational Background
Tertiary: Polytechnic University of the Philippines
Bachelor of Arts in Mass Communication
Major in Broadcasting
1998-2003
Secondary: Holy Spirit Academy of Malolos
Sta.Isabel, Malolos, Bulacan
1994-1998
Elementary: Assumpta Academy
Bulacan, Bulacan
1988-1994
Summary of Qualifications:
Capable of performing job assignments with minimum supervision
Able to fit and work well with people
Computer Literate (Microsoft Office/ Internet)
Details of work:
Customer Service Representative - Handles over-the-phone queries,
issues for clients products and services. Processes activation and
deactivation of various value-added services. Upsell/cross sell
clients latest promos and products.
Technical Support Representative -Assisting customer with website and
email issues. Configuring customer's email, processing payment and
unlocking customer's account. Making changes on the DNS zone file,
domain renewal and deactivating customer's account. Answering
customer's query through email.
Technical Support Shore Solutions Inc
Representative Ground Floor, Bonifacio Technology
Center
31st St cr. 2nd Ave.,
Bonifacio Global City, Taguig, 1634
July 9 2012-Present
Customer Service NCO
Representative 2nd Floor SM Mezza Residences, Araneta ave.
and Gurayan St Bgy Dona
Imelda QC Phil
April 26 2011 to May 2012
Customer Service Sutherland Global Services
Representative 12/F Philplans Corporate Center
Bonifacio Triangle, Bonifacio Global City, Taguig
August 16 2010-March 5 2011
Customer Service Startek Business Processing Outsourcing
Representative Ground Floor SM Cyberone Building
Senator Gil Puyat Ave, Makati City
August 17 2009-July 2010
Customer Service Sitel Customer Care Philippines
Professional 26th Cyber One Bldg.
#11 Eastwood Ave., Eastwood City Cyberpark,
E.Rodriguez Jr. Avenue QC
September 19 2007-July 26 2008
Character Reference:
Pamela Binay
SME
Shore Solutions Inc.
Pia Cruz
Supervisor
Shore Solutions Inc.
Contact this candidate