Customer Service Manager

dusty j. barrows

. *********@*****.*** .

. **** Newbury Drive . Columbus, OH 43229 . Phone: 614-***-**** .

APPRAISER . LOAN OFFICER . OFFICE MANAGER

Recognized for Contributing to Bottom-Line Increases, Ability to Exceed

Goals, & Make Positive Contributions!

OBJECTIVE: To obtain a position with a well-established employer where I

can use my education, experience, skills, abilities, and knowledge for

personal as well as professional growth.

With 8 years' experience in the mortgage industry as a loan originator and

over 5 years running my own appraisal business I possess a talent for

proactively identifying and resolving problems, reversing negative trends,

controlling costs, maximizing productivity and delivering profit increases.

Outstanding communication skills, adaptability, and reliability have

contributed to my success at working independently as well as in a

cooperative team effort.

Areas of Strength

Advertising/Marketing Management Client Retention

Creative/Strategic Selling Market Analysis Time Management

Productivity Growth New Market Identification Real Estate Appraisal

Business Development Budgeting Accounts Receivable

Customer Service Accounting/Finance Accounts Payable

Professional Narration

Central Appraisals - Columbus, Ohio June 2006 - Present

Well known appraisal company built on experience and professionalism

providing a variety of residential real estate appraisal services,

including FHA and REOs.

President/Operations Manager:

Coordinate and implement entire scale of business development focused on

comprehensive market share expansion and increased productivity.

In charge of market identification and increasing profits. Responsible for

all aspects of company matters from executive decisions to marketing to

clerical and secretarial duties. Emphasis on the company engaging in

ethical business practices with a strong focus on building an ethical

client base.

Within 1 month of initial opening Central Appraisals increased revenues to

profitable levels by recognizing potential markets and aggressively

sourcing clients who were certain to benefit from company product lines

and services.

UC Lending, Randall Mortgage Services, Equity Line Mortgage 1998-2006

From the year I graduated college in 1998 until 2006 when I opened my own

business I worked for several mortgage firms as a loan officer. With

regret, little information about these companies is available now as, to

my knowledge, the economy of the past several years has driven all of them

out of business.

1 Education

Ohio University - Athens, Ohio Bachelor of Business Administration

Cum Laude 1994-1998

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