Customer Service Staff

Curriculum Vitae

YASAR AHMED (DTTF)

Contact: +94-75-444-**** E-mail:*************@*****.***

Ticketing Executive in Sri Lanka for 2 years & 4 months of versatile

experience in Similar Domain

* Hands-on experience in Airlines Ticketing Systems.

* Expert in computer and documentation works

* High leadership and mentoring ability with excellent communication

skills.

Career Profile

> Ticketing Executive - AIRKINGDOM TRAVELS (2013 - 2015)

* Enter information provided by staff into the database and maintain travel

database.

* Communicate with travelers regarding their travel needs, as well as the

travel needs of partners and consultants.

* Assist in processing visa forms and obtaining visas from foreign

embassies, including coordinating with regional and program staff on

obtaining letters of invitation from regional offices.

* Coordinate with Aviation to obtain excess baggage and vouchers when

needed, and to ensure in-transit hotel accommodations.

* Send airline tickets to travelers, including sending packages via express

mail services.

* Arrange travel insurance for all travelers

* Coordinate with Finance Department to invoice travelers for personal

travel costs.

* Send invoices to travelers for personal travel and coordinate with

Finance staff.

* Review weekly Airline updates on airline tickets and in the Amadeus

* Support all aspects of staff and VIP travel as needed.

* Complete other duties as assigned.

* Offering Tours (pilgrimage tours).

* Providing good customer service.

* Creating PNR in Amadeus.

* Online Ticketing.

Educational Qualifications

< GCE (O/L) Examination in 2010

o Certificate in Ms Word, Ms Excel, Ms PowerPoint and other computer

studies.

o Followed DIPLOMA IN AIRLINE FARES / E - TICKETING, MARKETING,

RESERVATIONS, GDS, AIRPORT OPERATIONS & CARGO, Conducted by

Mr. Deepal Perera at International Airline Ticketing Academy, Sri

Lanka.

o Followed IATA/UFTAA Foundation at Louis Preston College, Sri Lanka.

o Followed Amadeus Reservation Training Program in Sri Lanka.

Skills and Competencies

* Ability to handle multiple tasks simultaneously in a fast-paced

environment, set priorities and work independently and in a team

environment

* Excellent customer service.

* Ability to identify and resolve problems in a timely manner.

* Must exhibit sound and accurate judgment.

* Must demonstrate accuracy and thoroughness.

* Proficiency in Microsoft Office Suite (Excel, Word, Power Point, etc.).

* Good planning and organizational skills.

* Professional appearance and manner

Personal Particulars

. Full Name : Mohamed Salmanul Fariz Yasar Ahmed

. Date of Birth : 17th August 1994

. Languages : English, Tamil & Sinhala

. Nationality : Sri Lankan

. Passport No : N5368562

. Status :Single

Here by I declare all the above information are true and correct to the

best of my knowledge.

Yasar Ahmed[pic]

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