Manager Service

Vira Anedchenko

Address: ** ********** ****** ***., ************, Ukraine

Telephone Number: +38-099-**-**-***

Best time of day to contact: 8.00 AM - 8.00 PM (UTC+2)

E-mail: *********@*****.***

Date of Birth: 04.05.1990 (Age: 24 years)

Place of Birth: Zaporizhia, Ukraine

Gender: female

Country of Citizenship: Ukraine

Country of Residence: Ukraine

Education

1. Institution Name: Zaporizhia National Technical University

Institution start date: 09.01.2007 Graduation date: 05.15.2012

Field of Study: Information communication networks

Experience:

12.2013 - till now - Guest Service Manager, promoted to Assistant Hotel

Manager (acting Hotel Manager) (70 employees)

Reikartz Hotel & Resorts 4*(the biggest Ukrainian hotel chain)

Ukraine, Zaporizhya

Responsibilities and duties:

1. Controlling Front Office, F&B, Housekepping, Technical and Security

Departments.

2. Promoting and marketing the business.

3. Managing budgets and financial plans as well as controlling

expenditure.

4. Maintaining statistical and financial records.

5. Setting and achieving sales and profit targets.

6. Analysing sales figures and devising marketing and revenue

management strategies.

7. Recruiting, training and monitoring staff.

8. Planning work schedules for individuals and teams.

9. Supervising maintenance, supplies, renovations and furnishings.

10. Dealing with contractors and suppliers.

08.2012 - 11.2013 - Guest Services Associate

(acting Guest Services Associate Supervisor)

USA, Carnival Cruise Lines, Cruise Ship

Responsibilities and duties:

1. Front Desk Shifts. Taking care of any guests concerns regarding the

cruise, providing guests with general information, following up with

guests.

2. Guests access service. Preparing the Physically Challenged List prior

to the cruise. Flag all guests with particular needs such as oxygen,

TTY kit, Braille directories, service animal etc, meet them at

embarkation to discuss specific requests.

3. Requisitions and stock ordering, coordination with store room manager

for collection and delivery.

4. Provide guests with all accurate tour descriptions and promote revenue

by selling tours.

5. Debark assistance in terminal.

6. Initiative liaising with Medical Team via the GI, illness, inquiry

notifications, creating cases and following up with guests.

7. Cash handling, creating onboard accounts for each guests.

8. Making announcements through PA system as per the procedure (operation

Bright Star, Sierra Team).

9. International assistance.

10. Daily management and comprehension of voyage file content, orderly

packaging, labeling and storing of all relevant documents.

11. Groups. Conference, meetings organization.

12. Phone duty, side duties such as Lost and Found, Coins and Stapms.

06.2012 - 11.2013 - Muster Station Supervisor

(Supervise Team of 15 crew members)

USA, Carnival Cruise Lines, Cruise Ship

Responsibilities and duties:

1. Control and organization Master Station Drills for guests and crew

members every voyage.

2. Weekly checkup of knowledge, trainings for Evacuation team.

Application of theoretical skills in a real emergency with an irreparable

vessel damage.

05.2010 - 10.2010 - Housekeeping Supervisor (Supervise Team of 15 members)

Embassy Suites Hotel 3*

Charleston, SC, USA

Responsibilities and duties:

1. Assign workers their duties and inspect work for conformance to

prescribed standards of cleanliness.

2. Obtain list of rooms to be cleaned immediately and list of

prospective check-outs or discharge to prepare work assignments.

3. Investigate complaints regarding housekeeping service and equipment,

and take corrective action.

4. Coordinate work activities among departments.

5. Conduct orientation training and in-service training to explain

policies, work procedures, and to demonstrate use and maintenance of

equipment.

6. Inventories stock to ensure adequate supplies.

International certificates:

1. Crisis Management and Human Behavior Course - 4 hours course

2. Proficiency in Survival Craft and Rescue Boat other than Fast Rescue

Boat - 28 hours course

3. Dealing with difficult people

4. Crowd Management Course - 4 hours course

5. Personal Safety and Social Responsibility - 15 hours course

6. Personal Survival Techniques - 6 hours course

7. Fire Prevention and Fire Fighting - 8 hours course

8. Elementary First Aid - 6 hours course

Languages: Ukrainian (native), Russian (fluent), English (fluent),

Spanish (beginner).

Computer Skills: MS Office, Internet Explorer, Servio, CRT.

Activities & interests: Traveling, culture of different countries,

languages, reading, arts, sport, photography.

Personal characteristics: Sociable, hardworking, responsible,

cooperative, energetic, friendly, helpful, honest, industrious, patient,

tactful, reliable.

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