Management Project
Resume:
STEEV PRONSTAT JEGAN
E-mail: **********@*****.***
Contact :
Seeking assignments in Project management Service delivery management
Incident and change management
CAREER
ABSTRACT
Proactive result driven team leader with over 9+ years of experience in
managing mainframe operations team
Skilled in developing new procedures process documents opportunities to
leverage automation or introduce process improvement.
Provide leadership, and guidance by mentoring team members on new
processes, technology and problem determination methodology.
Skilled in performing stakeholder management role,Involves collaboration
between the customer, Project leaders, Service delivery managers, Delivery
project Executives,& auditors.
Conducting RCA's, being first point of contact for escalations as well as
provide leadership presence in the absence of management.
Focal point for all High Priority & Major incidents for operations team
Collaborate with management on defining training needs, and identifying
skill levels of team members & Providing manager with detailed job
performance input for employees.
KEY SKILLS
Team management Process improvement
Customer collaboration
Risk management Quality Assurance
Incident management
TECHNICAL SKILLS
Job scheduling tools- CA7,CA11,OPC,TWS
Incident management tools- Service center,Maximo,TSRM,HPSD
Monitoring tools-Mainframe console,HPOV,Omegamon
TRAININGS
PMP-Project management Professional training from Adept
Technologies,Chennai,2013
ANE - Advanced Network Engineering from Microcode, Chennai,2005
EMPLOYMENT HISTORY
Since September 2009 with IBM India pvt Ltd,Chennai,India as Team leader
January 2007- August 2009 with TATA Consultancy services,Chennai,India as
Assistant system engineer
December 2005 - December 2006 with Genpact IT services(GE
Capital),Hyderabad,India as CRM support specialist
PROJECT SUPPORTED
IT Infrastructure support :
Anthem Inc,USA
Disney,USA
Avis budget car rental,USA
Horizon BCBS,USA
Kimberly-Clark Corporation,USA
Core Competencies
Team management that ensures smooth operations of the team 24/7 without any
deviations
Communicate Account Status to Top Level Management by status
reports,Meetings.
Assist batch or console operations during major outage
Ensure team adheres to IBM policies/procedures and any account specific
requirements
Responsible for process improvement and fine tuning
Accomplishments
Played a major role in reducing 40% of overall abends/Failures in the
system hence improved the system performance and customer stratification
for Anthem Inc new-york region.
Implemented checkpoints by coordinating with the automation team for all
the online regions,Critical Jobs and ensured that they will be up and
running without missing the SLA's.
ACADMICS
Bachelor of Science, Major in Computer science from MS University in 2004
PERSONAL
DETAILS
Address : Flat No-6,2nd Floor, Jayalaksmi Nagar Moulivakam,
Porur,TN Chennai-600116
Date of Birth: 09/04/1984
Languages known : Tamil,English,Malayalam,Telugu
Marital status : Married
Nationality :Indian
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