Customer Service Representative

M ICHAEL JOHN A. PANTAÑOSA

**-* *****. ****** **. Z-6 South Signal Village Taguig City M.Mla.

+639********* *******.******@*****.***

O BJECT IVE

To experience an actual work ing environment and apply the theories and principles I

l ea rned from my studies.

Obtain a customer service management position where I can effectively utilize my expertise

i n customer relations and staff leadership.

PROFESSIONAL SKILLS

With a Associate’s degree in Computer Science; P roficient in M icrosoft Office 2003 (Word,

E xcel, and PowerPoint).

Good Communication Skills both verbal and w r it ten

Ability to lea rn and apply procedures quickly

Willing to be t rained and learn new skills

Eager to work anytime

Adaptability and ab i lity to work under pressure

EDUCAT IONAL BACKGROUND

Tertia ry: Taguig City University (TCU) 2010 – 2014

Upper Bicutan, Taguig City

Seconda ry: Noah’s Academy I nc. 2005 – 2009

South Signal, Taguig City

Elementa ry: Kapt Jose Cardones Memorial Elem. School 1999 – 2005

South Signal, Taguig City

I T EXPER IENCE

Taguig City Municipality – Taguig City

Hardware/Software, (2012 to 2013) Responsible for troubleshooting network, hardware, software

issues/problem that occurred and overall maintenance of the computer units.

NovaED IT Training Services – Makati City

Java Developer Trainee, (Nov to May 2013) completed a four (6) month comprehensive program specifically

on Java development covering the following: Java SE, Java 2EE, Html, SQL and CSS. Also took a short Business 101

course to enhance soft skills and work attitude.

TSD Global Inc – Bonifacio Global City

Customer Service Representative. (March-May 2014)CSR – Sirius XM

Xavier Technical Learning Center – Pasay City

Cumputer Techincian (Feb 2015–present)

C HARACTER REFERENCES

Allan R. Magana

OJT Coordinator Taguig City University +639*********

Contact this candidate