Customer Service Front Desk
Resume:
Unit **** Grand Mobile: **** ***
Pablo Ocampo Sr. E-mail:
St. chrystinaurbano@gma
Vito Cruz, il.com
Malate
Manila, Metro
Manila
Chrystina Denise C. Urbano
Career Objective To be hired as a hotel/tourism personnel and to continue
my service in this institution as a professional; to get
started in my career development as a hotelier through
adequate training and to enhance my knowledge and skills
based on self-motivated practice and observations in
order to achieve a globalize field of work and be a part
of a corporate team.
Education May 2010-July 2014 De La Salle-College of Saint Benilde
B.S. Hotel, Restaurant and Institution Management
Concentration: Hospitality Management
September 29, 2014-Present First Metro Investment
Experience Corporation
43/F Floor G.T. Tower International Ayala Ave. cor. H.V.
dela Costa St.,
Makati City, Philippines
Research Department
Assistant to the Head Research Analyst
Training Experience
Server, Food & Beverages Operation Immersion - Total of
6 Hours
De La Salle - College of Saint Benilde
Vatel Manila, Philippines
Take orders for customers and serve all food and
beverage requests
Used suggestive selling techniques
Cleared tables during service
Control guest checks and secure proper payment
Ensure station and table set-ups are complete and
perform various side duties as assigned
Front Desk Agent, Front Desk Operations Immersion -
Total of 6 Hours
De La Salle - College of Saint Benilde International
Conference Center Hotel
Manila, Philippines
Trained how to provide quality services for guests in
the hospitality industry
Assisted hotel guests with check-in and check-out
Handled guest credit card information
Utilized Opera System as a part of my duties
Room Attendant, Housekeeping Operations Immersion -
Total of 6 Hours
De La Salle - College of Saint Benilde International
Conference Center Hotel
Manila, Philippines
Trained to do the proper bed-making, basically duvet
Maintained facility in a clean and infection-free
condition
Disposed of trash, waste and other material
Dusted furniture, fixtures, etc.
In-depth knowledge of the methods and products used in
cleaning
Server, Food & Beverages Operation Immersion - Total 6
Hours
De La Salle - College of Saint Benilde
Vatel Manila, Philippines
Take orders for customers and serve all food and
beverage requests
Used suggestive selling techniques
Cleared tables during service
Control guest checks and secure proper payment
Ensure station and table set-ups are complete and
perform various side duties as assigned
Bartender
Solomon Guest House
Manila, Phillipines
Assist up to 90 guests during a few hours time period
fast paced, stressful environment
Maintained the cleanliness of the bar despite of the
busy hours
Memorized all the ingredients needed in a drink
Higher knowledge in the products used
Dispatcher
Solomon Guest House
Manila, Philippines
Assist up to 40 guests during a few hours time period
fast paced, stressful environment
Maintained orderliness
Well-spoke with the people in the kitchen
Steward
Solomon Guest House
Manila, Philippines
Handled maximum of 90 guests
Maintained cleanliness and orderliness of the utensils
and chinaware
Cashier
Solomon Guest House
Manila, Philippines
Handled the Micros Fidelio POS System
Can handle multiple split checks and credit card
verification
Made the proper billing statement of the guests
Front Desk Agent
On-the-job training at Marriott Hotel Manila
Newport, Pasay City, Philippines
Handled operations in the F&B Service
Conversed with each guests of the Executive Lounge
Memorized the set-up of all the buffets
Memorized each dishes served, including the pastries,
pies and quiche)
Soiled all of the guests' dishes in every floor
Mixed cocktails for the guests
Stocked the supplies needed for the day
Human Resources Department
On-the-job training at Marriott Hotel Manila
Newport, Pasay City, Philippines
Met all the employees of the hotel, including the
Executives and the GM
Able to answer the inquiries of the employees
Handled the 201 Files of all the non-manager employees
Answered all the incoming calls
Handled the trainees of the hotel
Oriented the trainees about their tasks and the hotel
Screened the resumes of the applicants
Contacted employees, applicants and trainees regarding
their interview and/or orientation
Tasked to route the Daily Basics to each department
daily
Did the Daily Basics given to each employees and the
Executives
Helped handling the salary loan, quick loan and the
salary deduction of the employees
Awards and
Recognitions Cutting Edge
International Conference Center, CSB Hotel
- Awarded 1st Place
- Showing one of the best designs and best self-service
restaurant with a feasibility study
Tourism Exposition
International Conference Center, CSB Hotel
- Showcasing the beauty of nature of the places and the
tourist spots in the Philippines
Star Chef's Table Set-up Competition
Halle de Rheims, Angelo King International Center,
DLS-CSB
Showcasing the Filipino-style of celebrating the
Christmas Day by the use of setting up the tables
Extra Curricular
Activities Young Hoteliers Exposition
Emcees and Productions Committee - Participated in the
following events:
3D Travel Poster
Bed-making competition
Seafood Cookery Showdown
Student Council
Member
Personal
Information Computer Skills: Typing 74 WPM, Proficient in scan/copy
and e-mail
Computer Programs: Proficient in Microsoft Word,
Microsoft Excel and Microsoft PowerPoint
Language: Fluent in English, Tagalog, studied French
(Beginner)
Other Skills:
Writes in proper grammar (including the capitalization
and the punctuation marks)
Can multi-task
Trainable
Customer Service
Flexible, with a positive attitude and willingness to
collaborate with other
Reference:
. Cristina Ulang
o Head Research Analyst, First Metro Investment Corporation
o Direct line: 858-****-*** 7900 loc. 7954
. Gil Victor Acu a
o Resident Faculty, De La Salle-College of St. Benilde
o 230 5100
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