Customer Service Manager
Resume:
SANDRA BRACK-ENGLES
Permanent • **** Cherokee Court, • Statesboro, GA 30458• ************@*****.***
OBJECTIVE: To add enhancement to a company that offers upward mobility and promotion by utilizing my
skills as an experienced leader and professional.
PROFESSIONAL EXPERIENCE
ITT ADMINISTRAVTIVE ASSISTANT/ Supply Technician (KUWAIT)
07/2006-May 2010
• Performed as a SARS Operator, in processed and out processed equipment.
• Tracked the disposition of inbound/outbound equipment cargo and containers.
• Issued equipment and material to military personnel.
• Maintain accurate account of Millions of dollars of equipment.
• Demonstrated common work processes/procedures pertaining to inventory management, accountability of
equipment, invoicing, and receipting of equipment and deliveries.
• Reviewed the proper paper work of equipment for shipping labels and hazardous materials
• Ordered necessary parts for military; engines, transmissions and other vital parts to make the mission
successful.
• Reviewed requisitions, inventory, and acquisitions of materials, to provide accountability of supplies and
equipment.
• Maintained hand receipts for several Brigades, Battalions and at unit level.
• Input data from DA Form 2765-1 into AWRDS database. Tracks document register, status code from parts on
order, and maintain all spread sheets.
• Inputs data into spreadsheets, maintains all files, conduct inventories, and verifies location surveys.
• Conducts movement request for items going to and from locations.
• Creates and maintains various reports i.e. Admin, timesheets, daily sign in roster, sit reps, and supply reports.
• Posts all reports in a timely manner
CSA (Combat Support Association), Kuwait 05/2004 – 07/2006
Billeting/Housing Manager
• Scheduled billeting assignments for over 5000 TCS/PCS/TDY personnel. Assigns large military rotational
units to open bay areas with a capacity of 2500-beds or more, residing on Camps Arifjan
• Utilized CFLCC and ASG-KU S3 to plan and fulfill billeting requirements for unit rotational schedules, and
DPW in-processing/clearing procedures.
• Coordinated with the Installation Transportation Office for air flow schedules.
• Supervised joint issue, pre-and final clearance inspections to include property accountability, configuration
correctness, functionality checks and cleanliness.
• Identified housing discrepancies by performing periodic residential health/maintenance inspections, at the
request of the DPW Housing manager by utilizing the standard quality control guidelines form.
• Oversaw the replacement of equipment, furnishings, maintains property accountability for open bay areas.
• Reviewed the performance work statement and standards of the CSSC-K contract, to ensure the compliance of
policies and procedures according to the ISO quality standards.
• Managed and supervised 45 employees daily work schedules, performances, and training needs through
counseling and appraisal reviews.
• Troubleshot escalated internal/external customer concerns and complaints.
Librarian Assistant 05/2004-11/2005
• Maintained and supervised the library’s environment and materials.
• Selected, ordered, cataloged, and maintained all print and non-print materials.
• Supported the curriculum by providing library instructions in the use of electronic media including Internet
access.
• Performed administrative functions such as date entry, reports, correspondence by entering and retrieving data
from multiple systems administrators, customers.
• Utilized interpersonal skills to interface with staff, administrators, and customers.
Recreation Attendant 11/2004-07/2005
• Provided customer service, maintained customer accounts, and handled customer concerns pertaining to the
MWR Department.
• Maintained video collection and assisted groups/individuals in renting and location of videos.
• Sorted and shelved videos into categories, inspected returned videos for damage, and verified due dates.
• Provided promoted the knowledge of movies in stock and new releases.
• Managed documentation and administration of equipment, supplies, awards, training, and data retrieval on
various office applications.
Tattnall County Board of Education, Glennville, Ga.
Substitute Teacher 08/2002 – 05/2004
• Performed as the primary substitute teacher for students at grade level k-12, during the extended leave of
permanent teachers.
• Introduced instructions and lessons enabling others to learn using strategic explanations, demonstration and
standard practices.
• Prepared, coordinated and timed lesson plans, that met the academic goals and needs of the students.
• Proctored examinations and scheduled after school activities and events.
• Maintained order and demonstrated leadership ability to elementary and junior high classrooms.
• Worked with special needs children coordinating trips, playing games and weekly units for ages 4 to 12 year
olds.
A Touch of Elegance, Glennville, Georgia 04/1988 – present
Floral Bridal Consultant (Business Owner)
.
• Generated and exceeded expected revenues for A Touch of Elegance through campaigns and marketing
promotions, for weddings, banquets, and other social affairs.
• Coordinate and negotiate with venues to get the price my client desires. Coordinate the arrangement of food,
flowers and decorations for facilities planning honeymoons, bridal showers, parties, and other local social
gatherings.
• Developed policies and sales strategies to acquire new clients, increase the expansion of individual sales
through promotions, referrals, and motivational techniques.
• Created and implemented marketing campaigns designed to increase assets under management by attaining
specific goals each year from 2001 to 2009.
• Processed customer payments, balanced cash drawers, tracked sales and promotions, provided work schedules,
and performed customer credit checks.
ITT, Friedberg, Germany 12/1999-03/2001
SSA Supply Technician ( 501st BRAVO )
• Performed as a SARS Operator, in processed and out processed equipment.
• Tracked the disposition of inbound/outbound equipment cargo and containers.
• Issued equipment and material to military personnel.
• Demonstrated common work processes/procedures pertaining to inventory management, accountability of
equipment, invoicing, and receipting of equipment and deliveries.
• Reviewed the proper paper work of equipment for shipping labels and hazardous materials
• Ordered necessary parts for military; engines, transmissions and other vital parts to make the mission
successful.
• Reviewed requisitions, inventory, and acquisitions of materials, to provide accountability of supplies and
equipment.
• Maintained hand receipts for several Brigades, Battalions and at unit level.
• Input data from DA Form 2765-1 into AWRDS database. Tracks document register, status code from parts on
order, and maintain all spread sheets.
• Inputs data into spreadsheets, maintains all files, conduct inventories, and verifies location surveys.
• Conducts movement request for items going to and from locations.
• Creates and maintains various reports i.e. Admin, timesheets, daily sign in roster, sitreps, and supply reports.
• Posts all reports in a timely manner.
EDUCATION
• Savannah State College – Criminal Justice –1996
• Savannah Technical Law Enforcement 1994
• ST Leo University Ft Stewart Ga.
• University of Maryland Grafenwhoer Germany
• Paine College Augusta Ga-1980-83
References available upon request
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