Customer Service Manager

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Experience Level

I have been working since 1998

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Feb 2012 - Present

(3 years 1 month)

Executive Transportation Dispatch

Teleperformance Philippines National Capital Reg, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Logistics/Supply Chain

Role Logistics

Position Level Supervisor / 5 Years & Up Experienced Employee

1.) Transportation Schedule Dispatch Management - Ensure all confirmed schedules are serviced and coordinated. 2.) Vehicle Utilization Management - Maximize use of vans and cars and drivers while balancing schedule requests and drivers' welfare. - Manage, coordinate and monitor car hire reservations via third party, such as Nissan Rent a Car, Avis Transport Group & Click Auto Rental, in the event when company's fleet of cars are fully booked. - Conduct vehicle maintenance and inspections to ensure compliance with safety regulations and the company's code of Conduct. 3.) Real-time driver and Passenger Coordinator - Monitor status of all vehicle and drivers. Coordinate with driver/requestor and passenger real-time to guarantee schedules are followed precisely. 4.) Adminastrative Support - Prepare weekly reports, BCP, vehicle mileage & fuel consumption reports. - Perform other clerical duties assigned by Administrative officer.

Sep 2009 - Aug 2011

(1 year 11 months)

Hotel Chauffer

Al Fardan Group of Companies

Industry Hotel / Hospitality

Specialization Customer Service

Role Others

Position Level 1-4 Years Experienced Employee

- Transport hotel guests to any destination in accordance with hotel policies and rules. Shuttle guests using Rolls Royce, Jaguar, BMW, Ferrari, Mini Cooper, Maserati and Range Rover To/From the hotel and the airport. - Responsible for the assigned vehicle/s and ensure that maintenance is regularly performed. - Prepare documentation reports in relation to all trips. - Perform other reasonable job duties as requested by Supervisors.

Feb 2008 - Aug 2009

(1 year 6 months)

Team Leader

Asia Pro Cooperative

Industry Automobile / Automotive Ancillary / Vehicle

Specialization Customer Service

Role Supervisor/Team Lead

Position Level 1-4 Years Experienced Employee

- Supervise all fleet’s drivers. - Prepare daily car usage report, gas consumption report and checklist of all the cars assigned to SCB. - Responsible in monitoring, organizing and proper coordination of the carpool schedules. - Responsible in monitoring daily maintenance check up of the cars. - Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.

Jan 2007 - Jan 2008

(1 year)

Team Leader

Nissan Rent a Car

Industry Transportation / Logistics

Specialization General Work (Housekeeper, Driver, Dispatch, Messenger, etc)

Role Dispatcher

Position Level 1-4 Years Experienced Employee

- Supervise all fleet’s drivers. - Prepared daily car usage report, gas consumption report and checklist of all the cars assigned to SCB. - Responsible in monitoring, organizing and proper coordination of the carpool schedules. - Responsible in monitoring daily maintenance check up of the cars. - Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.

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