Business Manager

JAIME O. MArtinez

**** ********** ** ******, ** 327**-***-*** 7889 ******************@*****.***

Summaries of Qualification

I been 14 years in administrative positions in Hotels, Pharmaceutical, Banking, and as an owner of a food business,

with a background in Human Resources, and supervising a credit & account receivable department; also in

managing all aspects of hotel operations. In my responsibilities I performs daily monitoring of rooms inventory;

ensuring adequate staffing levels for all departments, front desk, housekeeping, engineering department, and night

audit; developing and implementing training and development plans. As a strategically in business administrations

and human resources technics I have developed a vast experience in customer services relations. I am Fully

Bilingual in Spanish and English.

Experiences

Calypso Cay Resorts (Kissimmee, FL) 2014 – Present

HOTEL MANAGER at the Inn at Calypso

To be responsible for welcoming guests and handling any complaints:

• Supervises reservations and the allocation of bedrooms with the Executive Housekeeper

• Monitors the customer accounts and till accounts

• Applies and ensures the application of the sales strategy to maximize occupancy and average room price

• Co-ordinates the reception team, organizing its work and schedules

• Manage all hotel operations when the GM is not in house

Key Responsibilities

To monitor the quality of welcome extended to guests

To recruit, train and motivate the members of the team

To ensure that all hotel standards and procedures are applied

To manage daily billing and payments

Skills

Use of Windows

The ability to train and motivate a team

The ability to be available to work nights, weekends or public holidays

Sales ability

Hospitality

Adaptability: coping with the diversity of customers and their needs

Self sufficiency

Self control: handling complaints

Good relationship skills

Team leadership

Good memory: remembering guests

Taking the initiative

Discretion

DORAL BANK, Guaynabo, PR 2010 –2013

Loss Mitigation OHP

• Review and analyze borrower documentation to determine income and repayment ability, assess borrower

hardship, analyze housing expenses, and determine proper loan resolution.

• Analyze delinquency, explore modification scenarios. Review documents such as financial statements, tax

returns, credit reports, in order to recommend the most appropriate workout alternative.

• Partnering with mortgage & Home preservation entities such as HUD, Counseling organizations, PR Housing

Finance Authority, & Banks Associations, underwriters, & Community Relations.

BAXTER SALES AND DISTRIBUTION CORP., Guaynabo, PR 2005 – 2010

Credit & Collection Supervisor – (Layoff)

Responsible for visiting customers in hospitals and health institutions.

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Develops and maintain monthly/annual actual related to account receivable, collections and days sales

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outstanding (DSO).

Perform On going Risk Analysis for all Hospitals and Health Institutions Business in Puerto Rico.

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Incentive Collection Tables by Segments, Reserve calculation, and Comparison DSO trends statistics.

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In Charge of the Customer Master, and responsible of analyzed all customers’ credit application, such as

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investigate customers’ financials activities.

Work with documentation and investigation of the Legal accounts, Bankruptcy and Collection Agency

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Cases.

Selected Accomplishments:

Physicians’ document type analysis- Create a report and verify the physicians’ terms, balance, sales

average, and customer discounts.

Generate SOP requirements to all customers, in order to open an account with the company.

Legal cases recommendation after analyzed the trial course from a delinquents accounts.

Generate a payment analysis repot in order to compare the customers’ balance with the loss incurs from

attorneys representation. (ROI- Return on Investment calculation)

Design and Improved with IT personnel the Customer Master Fields application- Reports

recommendation to the new clients’ data base system in order to minimize data entry errors, and any

consuming of time, by creating a template of any giving information.

Prepared strategic accounting plan for Key Accounts using Power Point.

Exceeded collections goals of 19 Million by collecting in year 2008 19.3 Millions.

Wyndham Old San Juan (San Juan) 2002 –2005

HUMAN RESOURCES GENERALIST

To Support the Hotel operating units by implementing human resources programs; solving performance

problems.

Duties and Responsibilities:

• Implements human resources programs by providing human resources services, including talent acquisition,

staffing, employment processing, compensation, health and welfare benefits, training and development, records

management, safety and health, succession planning, employee relations and retention, AA/EEO compliance,

and labor relations; completing personnel transactions.

• Develops human resources solutions by collecting and analyzing information; recommending courses of

action.

• Improves manager and employee performance by identifying and clarifying problems; evaluating potential

solutions; implementing selected solution; coaching and counseling managers and employees.

• Protects organization's value by keeping information confidential.

• Enhances department and organization reputation by accepting ownership for accomplishing new and

different requests; exploring opportunities to add value to job accomplishments.

Education

UNIVERSITY OF PHOENIX, Guaynabo, P.R 2009

MBA in Human Resources

UNIVERSITY OF PHOENIX, Guaynabo, P.R 2009

MBA in Global Management (International Business)

UNIVERSIDAD METROPOLITANA, Cupey, P.R 2005

BBA in Accounting

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