Customer Service Accounting

A NDREW B RYAN E VANS

**** ******* ***** ***** **********, NC 28075

Phone (Cell): 704-***-**** Phone (Home): 704-***-****

E-mail: ***********@*****.***

PROFESSIONAL EXPERIENCE

Commercial Credit Group, Charlotte, NC 04/2013 to 11/2014

Senior Accountant (04/2013 to 11/2014) Displaced

• Recorded journal entries based on bank transactions for the company’s main, expense, proceeds,

collection and lockbox accounts.

• Processed monthly settlement journal entries for revolving and long term debt facilities based on the

treasury servicer reports.

• Compiled month-end reports including interest details, trial balance and balance sheet lead schedules

used for upper management reporting during the month end closing process.

• Assisted in the month end process by recording journal entry re-classes, allocations and account

reconcilements for all Cash, Collections, Lockbox, Clearing and Suspense accounts.

• Provided support for internal and external auditors.

• Implemented an idea to scan approved journal entries so they would be easy to find when auditors

request them.

Wells Fargo Bank, Charlotte, NC 12/1998 to 03/2013

Accountant 2 (10/2012 to 03/2013) Contract

• Facilitate reconciliations of commercial loans associated with the servicing of small loan balance

mortgages using the following excel applications like pivot tables, text to columns, sorting and

filtering and vlookups.

• Reconciles the incoming wire account ensuring payments are matched off with commercial loan

wires.

• Gathers transaction data required by external auditors on each account the department reconciles

Retirement Plan Analyst (03/2011 to 02/2012) Contract

• Extracted and compiled client information from various business sites to cut an average of 212 401k

loan overpayment checks averaging $16k to the participant

• Managed the NIGO queue to ensure that the rollovers checks have a correct rollover form attached to

it.

• Processed reissue and cash movement requests from stale dated check unit

• Created a database using excel to keep track of participants that was sent rollover forms.

Asset Advantage Loan Coordinator (06/2010 to 12/2010)

Contract

• Assigned new asset advantage loans to underwriters for review and closing requests to processors

• Managed both underwriter and processor Microsoft Excel logs

• Monitored assignment log to ensure all work was completed before the end of each business day

Accounting Analyst / Financial Controls (06/2002 to 03/2010) Displaced

• Disbursed loan proceeds for all real estate and non-real estate loans originated in financial centers via

wire, check and direct deposit.

• Analyzed third party payoff statements ensuring that the bank was in the proper lien position

• Reconciled all installment loan, prime equity line, and wire general ledger accounts by state daily to

minimize operational risk of a loss

• Prepared general ledger journal entries to correct clerical out of balance issues and provided the

necessary documentation supporting the reason for the correction

• Updated procedures on a quarterly basis with changes that effect the reconciliation of accounts

• Provided feedback to team leader around errors found to promote training opportunities

• Implemented the use of an Microsoft Excel spreadsheet to work general ledger reports to improve

efficiency by 50%

• Reviewed and audit assigned transactions for compliances with GAAP

• Processed customer service requests for both internal and external customers via phone or email.

Accounting Specialist (12/1998 to 06/2002)

• Reconciled line of credit, installment loan and suspense accounts to ensure no items exceed 30 days

• Researched and managed the outstanding items report to ensure no items exceed 30 days

• Provided thorough documentation for manual matches and exception items.

• Created a spreadsheet for loan processing to post credits against the customers line of credit to

improve efficiency by 35%

E D U C AT I O N

Bachelor of Science - Accounting, Winston-Salem State University, Winston-Salem, NC

SKILLS

Great Plains IntelliMatch Microsoft Excel (Pivot tables, V-Lookups, Formulas, Macros), Word,

PowerPoint

Contact this candidate