Customer Service Manager
Resume:
Tana Nifong
Hixson, TN *****
************@*****.***
Objective
To find a challenging and rewarding position in which I feel I am making a contribution to the employer and receiving adequate compensation.
Qualifications
I have been in the work force for many years. I have extensive experience in the administrative/clerical field. I am proficient with all business machines, and many different types of computer applications, both in the accounting and clerical fields. I have approximately 10 years experience in administrative, and retail management.
Education
I have a high school diploma, and over 20 years of life experience in the work place.
Relevant Experience
HomeServe USA - 10 - 2010 - present
Case Management Specialist – handling escalations and critical cases. -1 year experience
Cost Authorization Specialist level II – approval limit of $2500, taking contractor calls from network and ERC contractors onsite to approve costs of repairs – 3 yrs experience
Deployment Specialist level I - procuring contractors to attend repair jobs - 3 yrs experience
Repair Management Coordinator - Scheduling repair and maintenance calls for contract holders. Resolving customer issues and providing customer service. 4 yr experience
T-Mobile Customer Care - 03 - 2010 - 10 - 2010
Customer care at a busy Call Center. Using all tools and resources available to handling all customer issues in a timely, courteous manner.
Wal-mart Corporation - 07 - 2009 to 03 - 2010
Customer Service Manager - supervising the front end customer service department of a busy Wal-mart retail store. Responsible for time management, employee coverage, troubleshooting and problem solving for cashiers, Money Center, Customer Service Desk, cart pushers and door greeters.
Supervisor - Calvin Johnson - 423-***-****
Washington Inventory Service - 02-2009 to 07-2009
Working with a team of inventory takers to perform scanned audits at local retail businesses.
Supervisor - Bill Burke, area manager - 803-***-****
Southeastern Inventory - 10-2000 to 02-2009
Crew leader performing monthly inventory audits to area Mapco stores.
Supervisor - Steve Hamontree, owner - 423-***-****
Leona Valley Community Church - 02-1996 to 04-2000
Office manager - performed all administrative duties (phones, calendar planning, meeting schedules) as well as created and designed all monthly, weekly and annual church publications and reports.
Other Experience
The above is my most recent job history going back approximately 13 years. Other relevant job experience: (omitting details, due to length of time passed)
Cashier Supervisor for Kmart stores - supervised 5 - 10 cashiers at a time, scheduled breaks, coordinated shift changes, answered to store assistant and manager.
Office manager for a busy office supply sales firm - managed 5 employees, did payroll, commission calculating, monthly reconciliation of accounts receivable and the general ledger.
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