Training Service

DAVID A. MURRAY

*** ******** *******

JOPPA, MARYLAND 21085

PHONE: 443-***-**** E-MAIL: **********@*****.***

FAX: 866-***-****

OBJECTIVE

Seeking a challenging and growth oriented career as a Software Trainer

where I may fully utilize my unparalleled knowledge and skills in training,

communication, effective relationship development, and proven ability to

influence positive changes where needed.

PROFESSIONAL EXPERIENCE

Tolt Solutions - Taylors, SC

(09/2011 to present)

> Regional Service Technician II

< Preform troubleshooting, maintenance, repair, and recovery of failed

IT hardware in live retail and office environments.

< Edit all aspects of trouble tickets assigned to a work zone. This

includes providing comprehensive notes, resolution information,

equipment information and closure details. Knowledgeable with

providing trouble ticket billing information as needed.

< Maintain spare and parts inventory in van for multiple customer

environment and maintain constant adherence to Inventory Control

practices and standards.

< Facilitated trainings, on-site and remotely, for all newly hired

personnel.

< Successful working independently, both as a team leader or team member

on large projects and sizable rollouts.

< Responsible for ordering and maintaining proper inventory levels of

hardware and software parts.

< Well-developed written communication skills as well as providing

accurate notation, billing, and parts order information.

< Have a strong sense of urgency in managing both SLA repair and

inventory turn times.

Data Networks - Hunt Valley, MD

(04/2011 to 09/2011)

> Network Engineer

< Generate implementation plans; provide technical leadership and

guidance during deployment activities for Baltimore County Public

Schools.

< Rack and stack, install, commission and test routers, transport

equipment, and other network devices in new and existing network nodes

across Baltimore County Public Schools network.

< Work closely with project management, senior network engineers and

engineering team to identify potential difficulties in network

installations, including re-imaging, computer hardware

troubleshooting, switch/router placement, software deployment and

cable management.

< Evaluate and assist the needs of Baltimore County Public School

educators following the deployment of new Operating Systems.

Eastman Kodak Company - Atlanta, GA

(06/1998 to 12/2009)

Technical Trainer

< Delivered technical, installation, networking, training and

maintenance of digital imaging equipment for supporting customers in

both assigned geographic region and nationally.

< Developed technical training platforms utilized to improve on-site

location training.

< Established and maintained exceptional customer relations, providing

support, resolving technical difficulties, supplying scheduled and

preventive maintenance.

< Evaluated and assessed individual and account training requirements.

Prepared and implemented specific action plans.

< Responsible for ordering and maintaining proper inventory levels, both

directly and for each account.

< Immediately became skilled and proficient in new technology and

software program applications.

< Designated team leader: responsible for training new and current

associates on latest digital imaging equipment and technology.

< Effectively managed high-density regional territory comprised of

multiple accounts, responding to service, training, or other requests

in a prompt, efficient manner.

< Prepared and completed installation, expense, service call, and

administrative reports in a judicious, proficient manner with proven

ability to communicate clearly both verbally and in writing.

< Traveled extensively, approximately 80% by air and automobile,

nationally providing support where needed, including off-hours,

evenings and weekends. Excellent driving record.

< Worked effectively individually and both as a team leader or team

member on large projects and expansive rollouts.

< Experienced with Adult Learning Theory.

COMPUTER SKILLS / KNOWLEDGE

Microsoft Windows 95/98/00/XP/7/8 Inspirational Teacher

Microsoft Office 2003, 2007, 2010, 2013 Strong Oral and Written Communication

Capability to Multitask and Prioritize

Expert Problem Solver Quick Learner

Strong Communication Ability Superb Organizational Skills

Ability to Multi-task Creative and Innovative

Analytical Thinker

EDUCATION

< University of Maryland University College, Aldephi, MD

(2011-May 2015)

< Bachelor's Degree Program - Cyber Security

< Harford Community College, Bel Air, MD

(2009-2010)

< Associates Degree - Information Systems Security

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