Healthcare executive
Resume:
ANDREA DEMORY RN, BSN, MSN
************@*****.***
EXECUTIVE SUMMARY
Master's prepared RN Health care executive with 20+ years of experience creating patient and staff
education programs and delivering excellent evidenced-based care for clients, leveraging extensive
background leading strategy and business development for health care companies. Spearheaded the
development of new home care agencies within large metropolitan markets with documented success.
Proven ability to set the direction for clinical, operations, and program management teams to drive efforts
that maximize revenue, improve the customer experience, and enhance the value of the brand. Cultivated
a record managing high-level client relationships, successful survey compliance with State, Federal
programs; Medicaid and Medicare as well as Joint Commission, Magnet, ACHC and CHAP accrediting
bodies.
EDUCATION
Northern Illinois University- Master Degree in Nursing Education-32 week’s student teaching at
University
North Park University- Bachelor Degree in Nursing
Waubonsee Community College-Associate in Applied Science Degree in Nursing
ATTRIBUTES
Financial and Operational aptitude-Conflict resolution-Multi-site Healthcare management-Marketing
Strategy
Strategic vision-Quality Assurance and Improvement-Relationship and Teambuilding- Staff development
and retention-Patient and staff education proficiency-Current unencumbered Illinois and Texas RN
license-Certified Home Care Administrator-CPR & ACLS certified-NIH stroke certified-Telemetry
certified
EXPERIENCE
Pediatric Services of America Southeast Region, TX
Area Clinical Director/Administrator October 2013-present
Directed the 24/7 multi-site operations of Medicare certified, CHAP accredited home health agency that
provided skilled nursing and therapies in large metropolitan market. Facilitated clinical and business
compliance with state and federal guidelines. Strategic planning and fiscal management of $12million
dollar revenue locations. Constructed and mentored direct report team of 15 office staff 250+ field staff.
Developed key patient and staff education programs and their strategic implementation. Re-established
key client relationships in the market and improved a year over year billable hours by 35%. Responsible
for developing successful relationships with insurance companies, state funded programs and their
coordinators as well as discharge planners, case managers at referral sources. Collaborated with clinical
and human resource teams to streamline hiring process for field staff to decrease lag time from hire to
billable shifts thus increasing field staff retention by 40%. Identified location specific indicators for
quality improvement, implemented process of correction with 100% improvement in documentation
parameters by field staff and clinical care coordinators. Developed and implemented patient education
program for high risk chronically ill patients in collaboration with Texas Children’s Health Plan to
increase patient/caregiver compliance and decrease frequency of hospital readmissions. Chair for QI/QA
board as well as Professional Advisory Committee.
Delnor Hospital Geneva, IL
Resource Team RN 2012 – June 2013
Returned to primary nursing care in a Magnet status acute care setting in order to complete internship
hours for Master’s degree. Experience in float rotation including, Telemetry, Med/Surg, ICU, Medical
Oncology, Hospice and Ortho/Neuro. Exceptional patient education skills. Proficient in Epic
documentation and order entry, BMV-bedside medication verification system as well as Pyxis medication
delivery systems. Participated in Magnet Status preparation committees and assisted in implementation of
corrective processes which resulted in a successful accreditation. Received multiple letters of recognition
from families for excellence in delivery of care.
Alpha-Care Health Professionals Yorkville, IL
Director of Clinical Services Northern Illinois Region 2011 – 2012
Successfully opened a CHAP accredited home care agency specializing in the care of medically fragile
children and care for the elderly in the Chicago market for well-established health care Corporation.
Responsible for all operations of agency from inception/ start up including licensing, marketing,
compliance with state and federal guidelines, hiring, training of nursing staff, development and
implementation of patient and caregiver education programs, fiscal management of $3million dollar gross
revenue in first year. Managed direct report staff of 4 office staff and 150+ field staff nurses and nurse
aides. Implemented InfoPath point of care computer charting for field staff. Developed successful
relationships with insurance companies, state funded programs and their coordinators as well as discharge
planners at hospitals in Illinois. Worked closely with state sponsored programs and insurance companies
for verification and confirmation of payment. Facilitated marketing, sales, public relations and QA
reviews.
Continuum Pediatrics Schaumburg, IL
Director of Clinical Services Chicago Market 2008 – 2011
Successfully opened a Joint Commission certified pediatric homecare agency specializing in the care of
medically fragile children. Responsible for all operations of agency from inception/ start up including
licensing, marketing, compliance with state and federal guidelines, hiring, training of nursing staff, fiscal
management of budget. Developed and implemented New Nurse Mentor program to assist new graduates
and experienced nurses looking to transition to pediatric homecare. Developed and implemented patient
and caregiver education materials. Developed successful relationships with insurance companies, state
funded programs and their coordinators as well as discharge planners at hospitals in Illinois and
Wisconsin. Worked closely with state sponsored programs and insurance companies for verification and
confirmation of payment. Also responsible for marketing, sales, public relations, QA reviews, Public
Health and provider audits with 100% success. At my departure this agency employed over 100 nurses, 7
full time office staff, provided services to over 65 private duty and skilled visit clients and received a
nomination for the Top 100 Companies in Chicago land per the Chicago Tribune and had an annual gross
of 3.5 million dollars.
Edward Hospital Naperville, IL
Float nurse, Charge nurse, Code Blue & Code Stroke Response Team, Registry RN 2007 – 2011
Provided primary nursing care in a Magnet certified acute care setting. Charge nurse also included
responsibilities as part of Code Blue and Code Stroke team for all medical units. Experience in float
rotation including Medical ICU, Cardiac ICU, Telemetry, Med/Surg, Pediatrics, Post-partum, Medical
Oncology and Ortho/Neuro. Proficient in patient education, Meditech documentation and order entry,
BMV-bedside medication verification system as well as Pyxis medication delivery systems. Experience in
cardiac cath recovery and sheath removal, diabetic education, peritoneal dialysis, IV administration of
antiarrhythmic medications and phlebotomy via Central and peripheral methods. Mentored nursing
students from local ADN and BSN programs. Received multiple letters of recognition from families,
physicians and co-workers for excellence in delivery of care.
Healthcare Personnel/Home Staff Chicago, IL
Director of Nursing, promoted from staff nurse 2004 – 2007
Responsible for the 24/7 operations of a JCAHO, Medicare certified hi-tech home health and infusion
company of 250 nurses and 45 private duty clients, fluctuating census of Medicare visit patients,
including all hiring, training, evaluation and disciplinary action of professional staff. Responsible for the
creation and institution of staff and patient education programs and in-service presentations. Responsible
for the case management of all private duty cases to maintain agency compliance with state and federal
regulations. Worked closely with state sponsored programs and insurance companies for verification and
confirmation of payment.
Rush Health Systems Chicago/Aurora, IL
Charge nurse, Resource RN 2001 – 2006
Provided primary nursing care in a Magnet certified acute care setting. Experience in float rotation
including ICU, ICA/TELE, MED/SURG, Oncology, Postpartum/Gyn and Physical Rehab. Also had
experience as Charge RN for sub-acute unit. Proficient in patient education, Pyxis medication delivery
system, Sunrise computer documentation and order entry. Experience in cardiac cath recovery and sheath
removal, diabetic education, peritoneal dialysis, IV administration of antiarrhythmic medications and
phlebotomy. Active as mentor to nursing students and new graduate nurses, Received multiple “Promise
Cards” and personal letters of gratitude from coworkers and patients as part of our employee recognition
program for excellence in service.
MELMEDICA CHILDREN’S HEALTHCARE
HI-TECH STAFF RN, CASE MANAGER, 1998-2001
Provided hi-tech nursing care to homebound medically fragile pediatric patients with a variety of health
issues including trach and vent dependence, central line care TPN administration, feeding tubes. Also
acted as case manager and staff/patient educator for long term cases.
GLENCARE CORP
HI-TECH STAFF RN, 1997-1998
Provided hi-tech in home nursing care to ventilator dependent patients with a variety of medical issues.
Duties included the monitoring, cleaning and assembly of LP6 ventilator circuits, extensive wound care,
IV therapy as well as basic nursing care.
AMERICAN HOME HEALTH CORP
HI-TECH STAFF NURSE, ADON, 1997-2005
Provided hi-tech nursing care to homebound, medically fragile pediatric and adult patients with a variety
of health issues. Care ranged from basic nursing care to IV therapy and trach and ventilator management.
Additionally, acted as ADON with responsibilities ranging from the opening and maintenance of cases
and opening new cases, to the supervision of professional and ancillary staff involved in private duty and
intermittent cases. Also participated in Joint Commission survey readiness and implementation as well as
chart auditing, QA and staff scheduling.
MEADOWBROOK MANOR
NURSING SUPERVISOR, 1995-1997
Responsible for the shifts day to day operations for a 230 bed skilled nursing facility. Duties included the
overseeing of professional and ancillary staff, scheduling of nursing staff. QA and infection control.
Responsible for the formulation and implementation of a formal orientation and education program for
professional staff as well as the hiring, discipline and termination of employees.
HINSDALE HOSPITAL
STAFF RN, 1993-1994
Provided primary nursing care in an acute care setting. Experience in float rotation including
MED/SURG, OB/GYN, Postpartum and Neuro ICU. Received recognition in the “Catch Me at My Best”
program for nursing excellence. This program is based on recognition by co-workers and patient
evaluation.
MERCY CENTER FOR HEALTHCARE SERVICES
STAFF CHARGE RN, 1991-1994
Provided primary care in an acute care facility primarily in Ortho/ Neuro with Charge nurse experience in
a 34 bed unit. Experience also includes In-house Registry in Med/Surg, Oncology, ICU step-down and
pediatrics.
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