Customer Service Manager
Resume:
Darlene Armour
Decatur, GA *0035
Phone: 404-***-****
Email: *******@*********.***
SUMMARY OF QUALIFICATIONS
Over 20 years of accounting and management related experience with private and non-profit
organization that involves overseeing and organizing administrative functions. Primary functions
usually involves ensuring the preparation of balance sheets, profit and loss statements, and other
financial reports while managing drop box access, making over $30,000 nightly bank deposits,
and providing organizational financial statements. Experience with working closely with CEO
and HR department to meet goals and resolve challenging situations. Other experience involves
managing staff, assisting with interviewing, conducting training, and scheduling staff. Vast
experience as working as a team member in the role of an employee, contractor and volunteer
with various organizations to provide general accounting procedures, administrative services,
and financial forecasting and trend analysis.
SOFTWARE
Microsoft Office, Quick Books, SAP, KANA, Deltamatic, CMS, World Tracer, DL Kana Mail
Web Client, ACS Passenger Service, Reservation Sales Core Training-International
WORK EXPERIENCE
APPLESEED FOUNDATION/STEP UP OF GA – Lithonia, GA 2012 - 2014
Central Kitchen Manager
• Contracted as the Site Manager to coordinate and manage the central kitchen for the Bright
Star Summer Food Service Program along with the DeKalb County and the Georgia
Department of Public.
• Achieved the operation for 30 sites which totaled over 1,350 meals daily, for the Summer
Camps in the DeKalb county area.
• Improved the overseeing of funds disbursed for daily meals. Completed detailed-oriented
purchasing and receiving of all inventories, administrative requirements of which included
approving all scheduling, time cards, mileage sheets, for kitchen, distribution/ production and
the delivery staff.
• Contributed to completing all compliances for the State of Georgia Bright Star Summer Food
Service Program along with DeKalb County and the State of Georgia Health Department by
achieving scores of 97-100 after inspections of the facility, preparation, and temperatures of
foods before deliveries.
• Finishing all random health and safety inspection administered by the Health Department and
the DeKalb fire department.
• Creating inventory control monitoring and received inventory from daily vendors.
• Liable for hiring, training and supervising delivery personnel on food distribution to other
food sites.
• Synchronized and troubleshoot shortages in deliveries of meals.
• Effectively met all compliances for the State of Georgia Bright Star Summer Food Service
Program.
LBR FINANCIAL SOLUTION - Decatur, GA 2007 - 2010
Office Administrator/Tax Examiner
• Established accurately processed and balanced cash drawer at a rate of 85%, increasing
revenue by $100,000 or more on daily transactions with reliability and precision following
correct procedures for managing money and financial documents
• Executed customer service resulting in a 40% repeat customers business and revenue profits
of $100,000
• Planned and administered all accounts receivable, payable, and daily bank deposits creating a
positive customer relation with clients and vendors
• Implemented new office procedures which increased efficiency and productivity in a timely
manner
BORNER CLEANING CONCEPTS - Covington, GA 2007 - 2009
Office Supervisor/Accounts Clerk
• Created record keeping procedures, which resulted in a 70% increase efficiency of payroll
and regulatory compliance with quality standards.
• Reconciled accounts payable and accounts receivable with weekly transactions of $80,000 or
more with correct accuracy resulting in monthly deadlines being met.
• Supervised cleaning staff which resulted in long term company contracts.
DELTA AIRLINES - Atlanta, GA 2003 - 2007
Reservation Sales & Service Representative
• Conducted and provided professional and proficient services to hundreds of consumer calls
per day, generating over one million dollars in revenue and profits.
• Retrieved essential, personal and confidential information for Domestic and International
travel for elite passengers, ensuring overseas travel documents being precise and official.
• Interacted with the Customer Care Department for special needs passengers in providing all
ground or on board equipment as available.
• Followed all compliances of FAA, DOT and company policy regulations for irregular
operations of all carriers preventing lost of revenue due to fines.
• Established organizational abilities to expedite work flow more proficiently.
INTERNATIONAL READERS LEAGUE - Norcross, GA 1996 - 2002
Accounts Receivable Clerk
• Beneficially processed and posted over 50,000 periodicals accounts receivable payments
escalating quarterly company profits to $500,000.
• Creatively managed daily and monthly bank drafts and credit card electronic payments
generating a more sufficient and detailed report analysis for quarterly management meetings.
• Exhibited self-management skills while problem-solving increasing productivity and better
customer service, lowering customer complaints
VOLUNTEER
STRONGHOLD CHRISTIAN CHURCH – Lithonia, GA 2006 – Present
Accountant III (voluntary)
• Management of different account teams to process monetary collections in excess of $40,000
for different multi-million dollar accounts, credit card processing, bank deposits, and
financial statements to upper leadership for financial reporting.
• Improved financial internal controls to meet GAAP guidelines for proper checks and
balances and establishing routine training for new and existing financial guidelines.
WORLD OVERCOMERS CHRISTIAN OUTREACH, INC – Lithonia, GA 2006-- Present
Lead Coordinator
• Accountable for the coordinating the Prison Ministry’ Blessed to be a Blessing Christmas
Campaign
• Established and responsible for purchasing soliciting donations, purchasing gifts,
recruiting volunteers and distributing the Christmas gifts to children of inmates.
OTHER VOLUNTEER EXPERIENCE
• Family Assistant Care Agent – served as personal liaison to families through the organization
which is activated when an air disaster has occurred involving commercial aircrafts
• Salvation Army – collected food and clothing and distributed to disadvantaged families
• Red Cross – participated in assembling items for natural disasters and blood drives
• Hosea Feed The Hungry- worked in collaboration in providing or enhancing vocation and
educational skills
• World Overcomers Christian Outreach, Inc. - purchasing agent for non-profit organization
who mentors families and youth groups
PROFESSIONAL AFFILIATIONS
• National Association of Female Executive
EDUCATION
Bachelor of Science in Accounting
Kaplan University 2011
Associate of Applied Science in Business Administration and Accounting
Kaplan University 2009
Contact this candidate