Customer Service Management
Resume:
TEBONG ROLAND ANONG
**** **** **, #****, ******* TX 77072
240-***-**** (M)
********@*****.***
TECHNICAL SKILLS
Software Applications: PeopleSoft, QuickBooks, Global Bank, Delta Banking, SAP,
Visibility, MS Office (Access, Excel, PowerPoint, outlook, Word)
Skills: US GAAP, FAS, IAS, IFRS, and business processes.
LANGUAGES: English and French, Excellent.
• EDUCATION & TRAINING
Bachelor of Science: Accounting August 2007
University of Buea
Buea, South West, Cameroon
Certified Public Accountant, CPA In Progress
EMPLOYMENT EXPERIENCE
Mervicts Ventures, Houston Feb. 2013 – Dec. 2014.
Finance analyst
• Various reconciliations, ratio analysis, financial reports to comptroller.
• Determines financial status by developing, comparing and analyzing budgets and forecasts with actual results
and recommending actions to management based on trends.
• Track and review sales group’s performance, examining revenue trends and assessing market conditions on
weekly basis.
• Assemble spreadsheets and draw charts and graphs used to illustrate technical reports.
• Monitor fundamental economic, industrial, and corporate developments through the analysis of information
obtained from financial publications and services, investment banking firms, government agencies.
Community Credit Company CCCplc Bank - Cameroon 10/2007 to 07/2012
Accountant
• -Prepared financial and regulatory reports required by laws, regulations or boards of directors.
• -Reconciled bank statements to clients' books and prepared financial statements from client documents.
• -Assisted the CFO with the production of the monthly financials, management reports and board packages.
• -Completed monthly, quarterly and annual bank reconciliations for 11 small companies.
• -Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
• -Handled cash and deposits using the proper accounting procedures and documentation.
• -Processed journal entries, online transfers and payments.
• -Processed payroll, electronic deposits and employee pay adjustments.
• -Trained new employees on company customer service policies and service level standards.
• -Calculated figures such as discounts, percentage allocations and credits.
• -Deposited third party checks, as well as monthly reserve transfers.
• -Build and outstanding professional relationship amongst coworkers for a continuous growth in business.
References
Shedine O’Neal
Mbah Victor
Sikot Kingsley
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