April Boone

**** ** ******* *** *****

Mocksville, NC 27028

Cell: 336-***-****

acoq8v@r.postjobfree.com

CAREER OBJECTIVE

Seeking a challenging position that utilizes my skills in my area of

competence, enriches my knowledge and gives me a chance to be part of a

team that contributes toward the growth and success of the organization.

HIGHLIGHTS OF QUALIFICATIONS

. Outstanding customer service skills, ability to build relationships

and educate customers, resulting in customer satisfaction,

retention and increased sales.

. Highly organized with great attention to detail and follow-through.

. Motivated, very articulate and self-driven professional -

exceptionally friendly and conversational, positive can-do

attitude, sense of humor.

RELEVANT ACCOMPLISHMENTS

As Customer Service Manager for Salem Baking Company:

. Cultivated relationships with top national customers including

Harry & David, Vermont Country Store, Mackenzie, Ltd. and Old Salem

Museums and Gardens.

. Responded to customer inquiries, quickly assessing consumer's needs

and problems in order to deliver an ideal solution.

. Took ownership of my customer's needs, always working to resolve

problems in a timely and efficient manner.

. Able to close customer issues quickly and expediently, asking

clarifying questions to be sure the correct message is understood.

. Maintained small specialty accounts from $3K-$300K in addition to

all retail and wholesale accounts.

As Account Executive/Hospitality Coordinator at Keystone Sports and Event

Marketing:

. Relevant experience in meeting planning and sports marketing,

directing and coordinating events which required advance planning,

negotiating and follow-up to ensure events met budget guidelines.

. Cultivated relationships with key Kraft/Nabisco contacts and

accounts to increase sales and brand visibility nationally.

. Developed hospitality budget of $2 million; tracked and approved

expenditures.

WORK HISTORY

2012 - 2014 Customer Service Representative/Manager Salem Baking

Company, Inc.

2006 - 2012 Baker (self-employed) Crumbz Bakery

2004 - 2006 Special Events Coordinator, Athletics Dept. Wake Forest

University

2000 - 2003 Account Executive/Hospitality Coordinator Keystone Sports &

Event Marketing

EDUCATION

Culinary Technology/Hotel & Restaurant Mgmt. studies, Guilford Technical

Community College

Bachelor of Arts degree, Communication/Business Administration, Salem

College

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