Customer Service Management

Sandra M Evan

**** ****** *** #**, ** Mesa CA ***41

Cell: 619-***-**** - ************@*****.***

Summary

Professional U.S. Navy Veteran with experience in team management, administrative accountability, and supply

management. Receptionist who answers incoming calls with outstanding customer service while handling in-person

inquiries from students and staff. Flexible and hardworking with the drive to succeed.

Skills

Time management Dedicated team player

Professional and mature Strong interpersonal skills

Strong problem solver Self-directed

Resourceful Microsoft Office proficiency

Intelligence gathering techniques Trained in defensive tactics

Strong verbal communicator

Experience

Front Desk Receptionist - VA Work Study

September 2014 to December 2014

Brandman University - San Diego, CA

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests

for information.

Dispersed incoming mail to correct recipients throughout the office.

Organized files, developed spreadsheets, and scanned documents.

Managed daily office operations and maintained classroom standards.

Edited course schedules, handouts, and other resources available to students at all times.

Developed and created a more effective filing system to accelerate paperwork processing.

Directly resolved over 50+ student complaints.

Operational Specialist

September 2008 to September 2012

U.S. Navy - San Diego, CA

Trained and instructed subordinates and supported units on maritime operations.

Oversaw the expenditure of $3.5 million in operational funds for safety equipment and team supplies.

Coordinated training schedules and filed crucial administrative paperwork.

Effective decision-maker in high-pressure environments.

Evaluated terrain and recorded topographical information.

Logged and filed classified documents.

Coordinated port visits and fleet operations domestically and abroad.

Led an infantry team of 34 members in combat operations, including providing tactical guidance.

Patrolled areas and allowed restricted area access for authorized personnel.

Maintained complete accountability during redeployment of all sensitive items and communication equipment.

Prepared operation plans and orders to support security of resources and installations.

Education

Master of Arts : Psychology, 2016

Brandman University - San Diego, CA

Marriage and family therapy and professional clinical counseling

Bachelor of Arts : Liberal Studies, 2014

Brandman University - San Diego, CA

Multiple subjects teaching: Magna Cum Laude

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