Sales Customer Service
Resume:
Kota Bharathi Devi
425-***-**** *************@*****.***
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SUMMARY:
. 8 years of experience in Software Industry in SAP ABAP and PHP,
experience includes analysis, design, coding, testing and
implementations of SAP requirements.
. Strong business process knowledge and was involved in SAP
implementation, Upgrade and Production-support projects in various
modules like SAP SD, MM, FI, PP,PM,QM, PI/XI, APO and HCM .
. Experience in various aspects of ABAP with SAP ECC 6.0, ECC 4.7.
. Extensive knowledge in ABAP programming, ABAP Object Oriented
Programming (OO ABAP) and SAP data dictionary.
. Experience in all stages of application development, design analysis,
evaluation of customer needs, functional requirements, technical
requirements, testing and business process.
. Worked Extensively on ABAP/4 Reports(Basic, Interactive and ALV )
. Experienced in SAP SCRIPTS, SMART FORMS and ADOBE FORMS.
. Proficient in development of Dialog Programming, Transactions/Screen
development using Screen Painter and Menu Painter.
. Expertise in Data Conversions and data uploads from legacy systems to
SAP R/3 systems using LSMW, Batch Input or BDC and BAPI.
. Experience in ABAP workbench navigation and Worked on SAP enhancements
BADIs, User Exits and CMOD/SMOD.
. Expertise in ABAP Debugging, performance tuning tools like SQL Trace
and Runtime Analysis.
. Experienced in using various Modularizations techniques like Classes,
Subroutines and Function modules.
. Varied knowledge in Supply Chain Management (SCM), Claims Management
(CM), Fleet Management, WM and EWM.
. Worked on Customer Relation Management(CRM 5.0 and CRM 7.0) and SRM
with integration to ECC(SRM 5.0 and SRM 7.0)
. Good Knowledge on data archiving.
. Experience on SAP ChaRM for transportation.
. Created Custom tables and generated table maintenance for the custom
tables.
. Proficient with ABAP Queries, ITS.
. Troubleshooting and correcting SAP issues by implementing OSS notes.
. Worked on page flow logic and Model view controller.
. Knowledge of Post Processing Framework (Actions), BSP, Events and
Middleware.
. Review of functional specifications and converting them into technical
specifications.
. Worked on webDynpro and work flow.
. Good skills in writing SQL queries.
. Excellent communication, written, problem solving, analysis,
interpersonal and leadership skills.
. Deadline driven and have the ability to thrive in a fast paced
environment.
. Quick adaptability to new technologies.
. Proven ability to work efficiently in both independent and teamwork
environments.
PROFESSIONAL EXPERIENCE
Client : T-Mobile US,Inc.,Bellevue,WA.
Jan'14 - Till date
Project : MetroPCS.
Role : Senior SAP Technical Consultant
T-Mobile USA (NYSE: "TMUS") provides wireless voice, messaging, and data
services throughout the United States operates its flagship brands, T-
Mobile and MetroPCS. Headquartered in Bellevue, Washington, the company is
the fourth-largest wireless carrier in the country with over 33 million
customers, USD21.3 billion in revenue. The company's advanced nationwide 4G
and 4G LTE network delivers outstanding wireless experiences for customers
who are unwilling to compromise on quality and value.
Responsibilities
. Develop ABAP objects based on designed specifications and create
technical specifications from functional requirements by analyzing
business needs.
. Conduct technical specifications review and ensure all documents meet
and adhere to standards.
. Responsible for deliverables and status reporting to the IT managers
on a regular basis.
Major Objects on ABAP:
. Developed inbound and outbound interfaces between SAP ECC to
middleware using PI proxies.
. Developed outbound interface to AMDOCS system for blocked serial data
using ABAP Proxy.
. Developed various conversion programs to send data from OER to
external systems using PI.
. Unit testing of the XI scenarios using the Component Monitoring and
SXMB_MONI.
. Posting on goods receipt through ALV report for store to store stock
transfer orders (STO).
. Correcting the line item in enhancement while creating sale order
through IDOC with basic type ORDERS05 and message type ORDERS.
. Created a new forecasting model to calculate returns based on Forward
Sales history and Forward Sales forecast data in APO.
. Created a BADI macro in APO forecast model for disaggregation of data
based on historical sales data.
. Developed live cache reporting to get various key figure data from
planning book to ALV using BAPI_PBSRVAPS_GETDETAIL2.
. Worked on various user exits.
. Worked on wage rate report in workforce management (PA20 and PA30).
. Hided fields and enhanced standard infotypes in HR payroll.
Client : Verizon, Ashburn, VA.
Oct'12 - Dec'13
Project : VSAP.
Role : Senior SAP Technical Consultant
Verizon Communications began its operations in mid-2000 is a Fortune 500
company operating in 150 countries and delivering the fastest, most
reliable 4G LTE network in America. Verizon Communications serves
broadband, wire line and wireless communication innovations to mass market,
business, government and wholesale customers.
Responsibilities
. Translate user requirements, specification documents into logical and
practical technical designs.
. Developing objects using ABAP workbench tools to meet the
specifications.
. Identify system deficiencies/errors then develop and implement
effective solutions.
. Peer review the code and review the test case documents.
. Responsible for migration of data from the legacy system to the SAP
ERP system.
. Guide and train other junior ABAP programmers in applications
development.
Major Objects on ABAP:
. Worked on various enhancements in WebUI by component enhancement.
. Added customer specific fields (AET) on service order and service
confirmation screens.
. Worked on interfaces and middleware for error handling and
acknowledgement.
. Developed an ALV report in MM to list the various details of the
materials that are being
dispatched on a particular day.
. SMS and EMAIL application development using ABAP for vendor and
customer communication in inbound & outbound operations.
. Enhanced the screen element Movement Type (MSEG_BWART) as Mandatory
for standard Report Material Document List (MB51).
. Created Vendor Performance Report that lists Vendor Name, Materials
Supplied, Planned & Actual Delivery Times, Payments Terms and Prices.
. Report stating the stock/Goods in Transit (GIT), for a period based on
stock transfer orders, working with the similar functionality of
MB5TD.
. Uploaded Material Master Data from a flat file into SAP using Direct
Input method of LSMW.
. Worked on various reports in ECM and HCM.
Client : Verizon, Ashburn, VA
Jul'12 - Sep'12.
Project : Fleet Management.
Role : Senior SAP Technical Consultant
Fleet Management solutions help to track vehicles, monitor driver behaviors
and run vehicle diagnostics. Collect real-time data to remotely manage
schedules, delivery routes, and potential hazards. On-time service delivery
and faster response times can lead to improved customer service and
increased revenues. With Fleet Management solutions, we can control repair
costs with vehicle maintenance routines, reduce environmental impact and
cut fuel costs by optimizing routes and reducing idle times.
Responsibilities
. Create technical specifications from functional requirements by
analyzing business needs and discussing with the business process
owners.
. Design ABAP programs to meet the requirements.
. Conduct performance tuning of ABAP programs to help improve
efficiency.
Major Objects on ABAP:
. Generated a reports with vehicle information like vehicle type,
registration details, millage, distance travelled, engine type and
number of cylinders.
. Vehicle Consumption Analysis with key factors Distance covered
Operating hours, Fuel mass and Fuel volume.
. Break down report using vehicle warranty, vehicle insurance, permitted
gross weight and accident tracking.
Client : Monsanto, MO. Oct'11 -
Jun'12.
Project : SAP Technical Support Project.
Role : Senior SAP Technical Consultant.
Since 1901, Monsanto is focused on agriculture and supporting farmers
around the world in their mission to feed, clothes and fuel our growing
world. Monsanto's main products are vegetable
Seeds, Plant biotechnology traits and Crop protection chemicals. In
addition to seeds and traits business, it also manufactures Roundup and
other herbicides used by farmers, consumers and lawn-and-garden
professionals.
Responsibilities
. Gathering and analyzing complex business requirements,
. Work as part of the ABAP team with prime responsibility for code
building and documenting ABAP custom solutions.
. Prepare and apply OSS notes to the SAP landscape.
. Extended hand for resolving complex process issues, thereby assisting
team with implemented solution techniques.
Major Objects on ABAP:
. Worked on CRM Pricing. Creating condition types, condition records,
implementing Pricing BADI, Creating formulas and assigning these to
Condition types, Implementing IPC user exits.
. Created new CRM Web UI components and enhanced already existing
dynamic GENIL queries to support extra functionality.
. Generated a report in material master that outputs material value
stock, grouped by material type and plant using ALV grid.
. Enhancing the Sales Order transaction, to set delivery blocks
automatically based on the data entered in the sales order.
. Designed and developed Layouts using Smartforms for Performa Invoice,
Request for Quotation, Order Confirmation, Credit Memo, Debit Memo,
Invoice and Tax Invoice as per the client specifications.
. Developed BDC program to change Vendors Address & Customer Master
(MK02 & FD01) using Call Transaction method.
. Developed an LSMW to upload Vendor Balances (FB60).
. Implemented BADI ME_PROCESS_PO_CUST, to throw an error message, while
processing ME21N and ME22N transactions, when the vendor not belongs
to particular accounting group
. Worked on creation of different Search Helps e.g. additional search
helps for MM01, MM02 and MM03 transactions. Implemented Search Help
exit to meet business requirement.
Client : ACE Insurance, PA.
Oct'10- Sep'11.
Project : Claim Management
Role : SAP Technical Consultant.
ACE USA, the U.S.-based retail operating division of the ACE Group of
Companies, offers more than 170 sophisticated property, casualty, risk-
management, and accident and health products and services through retail
brokers. With offices in 18 U.S. cities, ACE USA is able to meet the
insurance needs of corporate clients of all sizes.
Responsibilities:
. Work with functional team to understand design requirements and
prepare technical specifications.
. Design complex ABAP programs to meet the requirements for reports,
interfaces, conversions, enhancements and forms.
. Conducted complex troubleshooting and gap analysis to fix system
performance issues.
. Develop and support ABAP/4 Batch Job Scheduling.
Major Objects on ABAP:
. Credit Note process which involves customer wise display of billing
details, posting of credit amount using BDC, smartform with the option
of downloading to PDF file and sending E- MAIL to the customers.
. BADI Implementation Creation to overrule the standard Claim Number
Generation and to load the Policy data from SAP custom database to SAP
database.
Client : HIL Limited, India. Jul'09-
Sep'10.
Project : Udhay
Role : SAP Technical Consultant.
Incorporated in the year, HIL is a flagship Company of the C.K.Birla group
of Companies. The principle activity is to manufacture and market building
products like fiber Cement sheets, Aerocon panels, Hysil, Flex-O-Boards and
blocks. With a mission to implement global best practices in safety, health
and environment, HIL is the market leader in asbestos-based roofing
industry under the brand name of CHARMINAR
Responsibilities:
. User/CFT interaction for requirement gathering, & mentoring technical
team
. Create technical designs for ABAP programs based on functional
specifications
. Develop ABAP objects based on designed specifications
. Performance tuning and testing objects.
Major Objects on ABAP:
Developed MIS reports, using both procedural and object oriented approaches
. Pre-Sales Summary report that includes inquiry, quotation, sale order,
delivery and billing details.
. Plants overall efficiency, Downtime, Rejection losses & Costs incurred
in stores, packing & Felt, based on movement types and GL accounts.
. Developed reports for Purchase Orders to compare the ordered quantity
with the received quantity.
. Sales Analysis report, stating the time to dispatch, pending orders
for the month and area wise sales to analyze the sales targets of a
sales employee.
. Monthly quality report and material available at factory report.
Client : HIL Limited, India. Feb'08
- Jun'09
Project : Vision Charminar Implementation & Post-Go Live support.
Role : SAP Technical Consultant.
This is an in house implementation project for their manufacturing unit on
ECC 6.0 and my role & responsibilities in this project is a SAP Technical
Consultant, core team coordinator and responsible for on time objects
delivery.
Responsibilities:
. User/CFT interaction for requirement gathering, & mentoring technical
team
. Create technical designs for ABAP programs based on functional
specifications
. Develop ABAP objects based on designed specifications
. Conduct technical specifications review and ensure all documents meet
and adhere to standards
. Responsible for deliverables and status reporting to the IT managers
on a regular basis
Major Objects on ABAP:
. Worked on VOFM Routines, related to pricing procedure for sales and
distribution module.
. Created and maintained invoice, excise-invoice, PR, PO, factory and
depot challan print forms (smartforms & Scripts).
. Enhanced standard process in SD & MM
. Validating Partner functions in Sale orders for a mandatory Sales
employee
. Plant code at header to be automatically populated wise line items
in sale orders
. Validate the profit centre maintained against the cost centre to be
equal to the plant code
. At VL10F the cumulative open quantity should always be less than
open delivery quantity
. Sold to & Ship to party control in Sale Order MV45AFZZ
. Developed BDC programs
. Updating credit limit to the customers using BDC in FD32
transaction.
. LSMW for rate maintenance in VK11 transaction.
. Posting the goods receipts using BAPI_GOODSMVT_CREATE
. Several posting BDCs for F-02 transaction for various requirements.
Client : Hidden Brains Technologies, India.
Mar'07- Jan'08
Project : Online Education System
Role : PHP Developer
Hidden Brains, the leaders in information technology serving clients all
over the world with innovation and cutting-edge Mobile, Web, Game, &
Embedded technologies. It is located in India and associated offices based
in the USA, Germany, Norway, and Brazil & Dubai. Main services are Web 2.0
design, Social Network design and development, Community web portal
development, e-Commerce Solutions, Custom software product development,
ERP, CRM, CMS software development and other maintenance service.
Description: This project is an Online Education system. The students can
login into the system and search for their desired course details and they
can take admission and they can buy the resources online.
URL: http://www.peoplecoachingpeople.co.nz/
Environment: PHP, JavaScript, HTML, PostgreSQL.
Client : Institute for Electronic Governance (IEG), India.
Oct'05 - Feb'07
Project : Online Education System
Role : IT Associate
Description: The objective of the project is to give the information about
the services, programs, trainings provided by the organization.
URL: http://www.ieg.gov.in/
Environment: Linux, HTML, PHP, CSS, JavaScript, Postgresql.
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