Customer Service Manager

James Alexander

Service Manager

Henrico, VA

*******@*******.*** - 804-***-****

Management professional versed in all aspects of operations management, from scheduling and finance to

production and

marketing. Posse's exceptional communication skills and the abilities to complete tasks in a timely fashion.

WORK EXPERIENCE

Termite Sales Inspector

Orkin Exterminating - Ashland, VA - 2014 to Present

Responsibilities

Set and schedule various service related appointments. Inspect homes for moisture concerns, termite issues,

fungus, insulation and other concerns. Sale merchandise related to above issues to enhance home ownership.

Accomplishments

Currently ranked 8th in the Region with a $25500 monthly average. At current have posted close to $200 k

in service related business.

Skills Used

Organizational skills, Communication skills, Math, Reading and Comprehension skills. Computer skills,

Mechanical Drafting skills, Sales abilities etc.

Service Manager

Home Paramount Pest Control - Richmond, VA - August 2008 to October 2013

Managed Pest Control Department. Supervised a staff twenty employee's. Scheduled routes. Enforced all

Company

Policies and Procedures. Responsible for all service related complaints. Participated in daily production

meetings. Maintained

daily budgetary goals tracked and maintained monthly, quarterly and yearly goals. Responsible for monthly

P&L report. Ordered

monthly supplies. Participated in monthly training requirement. Completed monthly audits. Monitored monthly

cancelations.

Responsible for customer retention. Conducted daily complaint calls.

Route Manager

Dodson Brothers Exterminating - Richmond, VA - September 2001 to April 2008

Managed a Pest Control Route that produced 200 + customer.

Responsible for all customer complaints. Inspected and resolved any long term

service related issues. Collected all funds related towards service to keep

accounts current. Contracted new clients and maintained tenured customers. Very

high customer retention percentage. Participated in monthly training.

Residential Advisor

Alternative Directions - Grand Rapids, MI - June 1998 to September 2001

Monitored and supervised 50 Residents in a First Time Felony

Offenders Program. Participated in daily inspections of residents. Conducted

random drug screens. Assisted with job training seminars. Provided motivational

counseling for trainees. Enforced all policies and procedures. Provided written

conduct reports when required.

Pretrial Interviewer

Pretrial Screening and Investigations - Grand Rapids, MI - September 1992 to June 1998

Conducted interviews and background investigations on all

nightly arrested subjects. Prepared written reports on all subjects charged with misdemeanor and felony

offenses. Completed Criminal History Lein reports that

provided previous reports on all past criminal offenses charged and sentenced.

Ensured that all subjects had drug and alcohol assessments completed. Verified

work history, ties to community and ability to be monitored outside of jail

confinement while on Pretrial status. Provided Diversion for all Court

Detainees.

EDUCATION

Real Estate Sales Agent in Real Estate

Mosely Flint - Richmond, VA

2013 to 2013

Bachelor of Arts in Criminal Justice

South University - Richmond, VA

Bachelor of Arts in Criminal Justice

Methodist College - Fayetteville, NC

Associate of Arts in Corrections/Criminal Justice

Grand Rapids Community College - Grand Rapids, MI

ADDITIONAL INFORMATION

Skills

Cost reduction strategies Budgeting and forecasting

Project planning and development Customer relations specialist

Exceptional interpersonal communication Process improvement

Effective leader Quality assurance and control

Employee scheduling Organized

Deadline-oriented Superb time management skills

Consistently meet goals

Customer service-oriented

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