Jefferson Lee

PO Box ***

Grayson, GA *****

347-***-****

OBJECTIVE: To secure a challenging position in a company or agency where

I can utilize my skills and maximize my growth potential.

EXPERIENCE:

10/99 - Present AJA INC., Jacksonville, FL

Market Operations Manager

-Managed all warehouse functions, drivers, deliveries and

installations

operations in the Greater Metro area markets.

-Performed customer service rides with the drivers to

better improve their

overall delivery techniques, customer interactions and to

build stronger

relationships with the delivery teams.

-Monitored the delivery drivers scores to ensure they were

performing

above goal in customer satisfaction, on-time deliveries,

professionalism

and quality of service. Coached and re-trained below-goal

drivers.

-Conducted weekly conference calls with the staffs to find

the root cause

analysis for poor performances and to address any issues

that negatively

impacts the P&L.

-Responsible for developing, measuring and evaluating

performances

as well as enforcing all policies and procedures

including safety awareness.

-Established operational productivity and expense ratios

by analyzing all

opportunities to cut cost and improve efficiency while

maximizing

profits and revenues.

-Directed the compliance training of associates in the

proper handling of

loading/unloading freight for inbound/outbound operations

to ensure

damage-free merchandise to the customers.

-Responsible for maintaining the warehouse inventory

system through precise

daily counts of merchandise to guarantee accuracy

throughout the facility.

-Established visitations to area stores/companies to build

strong partnerships

and to meet with them to discuss any issues or concerns

that might arise.

-Measured the customer service initiative program to

determine the affect

of delivery service, professional courtesy and customer

satisfaction through

the use of such tools as VOC-voice of the customer and

hand-held scan apps

for customer feedback.

-Conducted weekly safety meetings on OSHA regulations and

planned daily

manpower needs to provide a clean and injury-free working

environment of

the facility and equipment.

-Capable of motivating and coaching employees within

a technology-driven

environment by using excellent interpersonal,

communication and

problem-solving skills while also handling multiple

projects and performing

well under pressure to meet deadlines and expected goals.

04/84 - 10/99 ARROW CORP., Jacksonville, FL

Transportation / Operations Manager

- Managed all driver and delivery operations.

- Coordinated exceptional on-time package deliveries

and pick-ups

by monitoring proper dock loading techniques.

- Identified all OS&D freight, incorrect weight and

classification for correct

processing.

- In charge of security checkpoints to ensure no loss

of merchandise.

- Supervised the training and compliance for all

employees.

EDUCATION: WILBERFORCE UNIVERSITY, Wilberforce, Ohio

- Business Management 1984

SKILLS: - Word

- Excel

- Outlook

- AS400

INTERESTS: Sports, traveling, music and politics

REFERENCES: Available Upon Request

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