Customer Service Manager
Resume:
Russel A. Gambrel
Del Rio, TX 78840
*********@*****.***
Objective Position in management with a growth oriented company
Education Sul Ross State University
Del Rio, TX
B.B.A. degree May, 2003
Concentration in Product Management with an interest in
International Business GPA 3.2
Texas State Technical College
Sweetwater, TX
A.A.S. in Manufacturing Engineering, June 1993. Member of
Society of Manufacturing Engineers GPA=3.8
Experience CNI BrenaMex
Program Manager: July 2007- Present
Successful program launches with customers including
Gramag, Paccar, Isringhausen, JCI, Magna, Recaro, Chrysler,
and CLEK.
Experience in a fast paced, high volume
automotive industry.
Manage the launch of new and changes for the length of
various programs. Develop packaging and routing for
products.
Communicate effectively with sales representatives to
identify areas of concern and potential issues.
Ability to lead successfully.
Perform on site visits to enhance
customer satisfaction.
Support all departments to accomplish company's goals and
exceed customer expectations.
Known for integrity and honesty
Irvin Automotive Products, Inc. Del Rio, TX
Materials Manager -July 2004 to January 2007
. Responsible for warehouse receiving and storage, material
handling, shipping and distribution
. Supervise customer service representatives and vendor
planners
. Manage raw and finished goods inventory control
. Supply product to JIT plants in Mexico, Canada, and United
States
. Receive customer releases through EDI and transmit through
MRP
. Responsible for filing and collecting customer claims
. Responsible for reporting all obsolescence
. In charge of local purchasing for non-productive materials
and tooling
Planning Supervisor -January 1995 to July 2004
. Supervised vendor planners
. Managed precise inventory levels from over 90 suppliers as
far as Europe
. Rated suppliers for monthly delivery performance
. Approved and managed all inbound freight movements
. Worked with corporate purchasing to establish terms and
conditions for plant purchasing
Vendor Planner -November 1993 to January 1995
. Created consignment programs with four laminators
controlling inventory at off-site locations
. Managed inventory levels through ABC analysis and improved
inventory turns by 50%
. Expedited truckload, LTL, and consolidation for freight
Professional Accomplishments
. Certified Greenbelt Lean Sigma
. Met and Exceeded Inventory Targeted Goals
. Created Consignment Programs with Textiles and Laminators
. Maintained zero obsolescence with program balance-outs
. Help create vendor rating system
Skills MRP Processes, EDI, Logistics, Transportation, Purchasing,
JIT, QS and ISO9000
AS400 Mapics, PRMS, DDL
Interests Fishing: Member Del Rio Bass Club, Secretary/Treasurer Val
Verde Honey Hole; Media Bass Tournament Trails; Best o'Bassin;
Texas Tournament Trails, Volunteer work for our community
Golf
References Available upon request
Contact this candidate