Customer Service Sales
Resume:
Jerad Stahlinski
*.**********@*****.***
School Address: Permanent Address:
Street
Hadley, MA 01035 Woburn, MA 01801
EDUCATION
University of Massachusetts - Amherst
Isenberg School of Management
Bachelor of Business Administration Candidate, December 2015
Major: Marketing
Minor: Information Technology
Cumulative GPA: 3.0
Benjamin Franklin Institute of Technology
Associates of Electrical Technology Graduated, May 2009
Cumulative GPA: 3.3
Relevant Course Work: Small Business Marketing, Promotional Strategies, Internet Marketing, Consumer Behavior, Services Marketing,
Marketing Research, Business Information Systems, Business Communications, Entrepreneurship and Leadership, Interpersonal Communication,
Problem Solving with the Internet
EXPERIENCE
Shop Therapy Northampton, MA
Sales Associate May 2014 - Present
Face to face direct sales, with a focus on upselling to higher end products
Customer Service was a number one priority when being in a small business in order to beat competitors without lowering our markup to
match our competitors
Used knowledge and research in order to bring in better products as well as listening to customers to see what they really wanted
Mindfulness Connection Amherst, MA
Marketing/Consultant June 2012 August 2012
In-depth research using various internet/academic databases as well as books, on how mindfulness is used, and how it can be applied, using
only peer reviewed articles with factual evidence for clients and the mindfulness community
Helped relay feedback for new company name and logo
Created SWAT analysis for the organizations community page as well as services page in comparison to her direct competitors
Vector Marketing Wakefield, MA
Cutco Sales Associate, Team Leader July 2012 – August 2012
Sold $10K + in sales
Appointed within 3 weeks to team leader because of my positive and motivational attitude that helped bring other sales associates together
to become friendlier but also staying competitive
Went to 4 sales conferences to learn, gain, and share information in order to become a better salesmen
Worked with managers and fellow associates in developing better ways in order to close deals and gain more referrals in other ways then
how initially showed us
Electrical Supply Center Burlington, MA
Supply Picker, Loader, Receiver June 2007 – August 2011
Recommended changes that resulted in increased warehouse team efficiency and order fulfillment accuracy
Picked and loaded supplies onto trucks, as well as working with the sales team to help better manage overnight and emergency deliveries
Coordinate truck logistics with drivers, in order to ensure timely, next day deliveries
Demonstrated versatility by learning other roles within the warehouse department
Corners Picture Framing Burlington, MA
Custom Picture Frame Designer July 2004 – June 2007
Demonstrated excellent customer service skills through relationship development and custom framing consultation
Collaborated with managers to meet weekly sales goals
Received, organized, and assembled custom frames
ACTIVITIES
UMass CRC September 2012 - Present
Became President after being P/R officer after one semester for my aspiration to lead and organize events
Organized a free event that raised over $12.5K and attracted over 6,000 attendees as well as local media
Used Guerrilla marketing tactics in order to help promote awareness about the club and its cause
Isenberg Transfer Connection Program September 2012 - May 2013
Co-founder of the first club for transfer students
Elected P/R officer for creating the idea for the club in class
The club was designed and created to help transfer students network, make friends, and go to events outside of school
SKILLS
Computer
MS Office (Word, PowerPoint, & Excel), Adobe (Premier, Photoshop, Illustrator), SPSS, Auto CAD
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