Customer Service High School

Objective

Seeking a position to utilize my advance years of experience in the

mortgage industry and diligently meeting stringent deadlines while

maintaining efficiency. Utilize my strong interpersonal communication

skills and proficiency in Microsoft office and mortgage software.

Experience

Wells Fargo Home Mortgage- West Chester, OH

Loan Documentation Specialist III Processor 7/10 to

11/13

Process FHA, VA, and conventional loans use comprehensive knowledge of

policies and procedures for loan product. Analyzing properties and

documentation, ordering all required verifications, insuring all necessary

documentation are received and updated in various systems. Assist with

training temporary contract employees and new hires.

Reverse Mortgage Underwriter II 11/05 to

07/10

Underwriting reverse mortgage loans to complete initial and final

documentation for loan approval or denial. Communicate with RMC's, team

leads, account representatives, and processors as needed. Perform

miscellaneous duties as assigned or required

Mortgage Specialist II 04/03 to

11/05

Responsible for performing duties associated with processing and

underwriting of reverse mortgage loans. Communicate with RMC's, borrowers,

title personnel, and other necessary contacts. Filing, data entries, and

varies other clerical duties. Canceling files and performing miscellaneous

duties as assigned or required.

Mortgage Compliance Analyst 03/02 to

04/03

Review loan documentation and exceptions. Filing and online transactions

individually to determine if programs, processes, and documentation are in

compliance with internal company requirement guidelines, investor

requirements, and government regulations. Underwrite, regulatory

compliance, fraud, fair lending, and service.

Mortgage Specialists 11/01 to

03/02

Perform all processing activates related to loan production for retail line

of business, communicate loan decisions to borrowers and HMC's as necessary

and other personnel as needed. Order documentation and other verifications

as needed.

Provident Bank- Cincinnati, OH

Mortgage Loan Processor II 11/96 to

11/01

Compiling all loan documentation performing all credit and income

verifications. Communicate with loan applicant to obtain credit or

application explanations. Review documentation for accuracy and

completeness. Contact the remote loan originator as necessary to gain

additional information to complete application.

Star Bank-Cincinnati, OH

Administrative Appraisal Assistant 01/95

to 11/96

Responsible for smooth flow of all appraisal orders for the region.

Communicate with customers, appraisers, coordinators, and originators

always striving for great customer service.

Escrow Specialist 11/94 to

01/95

Updating policies for homeowner's insurance premiums for escrow accounts.

Verifying proof of adequate insurance coverage and force place coverage if

necessary. Communicate with customers about their escrow accounts if needed

providing excellent customer service.

Manufacture Bank (merged to Comerica Bank)- Detroit, MI

ATM Coordinator 09/90 to 11/94

Met with vendors on weekly basis to present them with problems being

experienced, record service being received, and expectations for future

services. Order money for ATM's for central cash area and keeping daily

records of cash being used. Reconcile monthly ledger of total cash flow via

input through CRT.

ATM Monitor Clerk 02/84 to

09/90

Dispatched for service and monitor ATM machines. Contacting branches

regarding out of service machines and communicating with branches through

technical problems with machines.

Lead Control Clerk 04/81 to

02/84

Supervising input/output clerks making sure job is done correctly and

efficiently.

Input/ Output Clerk 11/79 to

04/81

Review rejected checks and balancing them to computer ledger.

Education

Chadsey High School-Detroit, MI

Graduated 1977

Detroit College of Business 09/80

to 01/85

Skills

. Excellent customer service experience- awarded customer satisfaction

recognition award for six years.

. Ability to manage complex assignments independently.

. Completion of home loan processing university.

. Certificate of completion of leasing training course at Executive

Apartment Leasing.

. Certificate of Completion of fair housing training at Executive

Apartment Leasing.

Excellent references furnished upon request

Contact this candidate