Customer Service Manager
Resume:
Joan M. Doubet
Newton, NJ 07860
********@***.***
SUMMARY:
I am a skilled professional with over 20 years experience working in a retail and office
environment. I have polished communication and interpersonal skills. I have a long and
successful history of providing excellent customer service.
PROFFESSIONAL EXPERIENCE:
JC PENNEY’S OPTICAL ROCKAWAY, NJ
2/2011 – 09/2014
OPTICAL TECHNICIAN /SALES/RECEPTIONIST
• Assist customers with there personal needs and satisfaction
• Interface with other optical JCP districts
• Perform inventory control
• Processing of credit card/cash payments
• Balance register on a daily basis
• Receptionist duties/Customer Service
• Open and close store
JC PENNEY’S ROCKAWAY, NJ
09/2010 – 12/2010 (Transferred to JCP Optical)
SALES ASSOCIATE- FINE JEWELRY DEPARTMENT
• Open and close department and 5 bay areas
• Processed jewelry/watch repairs, placed special orders
US CENSUS BUREAU NEWTON, NJ
04/2010 – 07/2010
CENUS ENUMERATOR
• Called on non response census addresses
• Spoke to home owner’s regarding census 2010
• Checked address and filled in binder until completion
JOYCE MOTORS CORPORATION
2004 - 2008
CUSTOMER SERVICE REPRESENTATIVE
• Initiated new car sales and repair order survey calls
• Generated and sent new owner workshop invitations
• Increased received surveys to 85%
• Receptionist – served as first-point of customer contact over phone and face-
to-face
Joan M. Doubet
B & B EYE ASSOCIATES LEDGEWOOD MALL, NJ
2003
RECEPTIONIST
• Served as first point of customer contact – Greeted clients, answered phones
and scheduled appointments for patient base of 500
• Opened new patient files, inputting detailed medical data
• Responsible for ordering contact lenses and processing client payments for
product picked up
• Maintain organized file system for insurance claims and records
BURNS SECURITY & SPHERION CORPORATION MT. OLIVE, NJ
1997 - 2002
RECEPTION/SECURITY GUARD and ADMINISTRATIVE CLERK
• Managed switchboard and relieved back dock guard
• Updated and maintained phone lists
• Greeted customers and kept vehicle identification lists
• Distributed mail and updated associate binders
• Checked and filled copiers and supplies, distribution requests
• Food services manager
EDUCATION:
Sussex County Community College Newton, NJ 2007-2010
• Anatomy & Physiology I & II
• Spanish I
Berkeley School of Business East Orange, NJ
• Fashion Merchandising and Marketing Course
County College of Morris Randolph, NJ
• Business Administration
• Principles of Business
Gemological Institute of America Correspondence Course
• Diamond and Diamond Grading
References Available upon Request
Contact this candidate