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Customer Service Technician

Location:
San Jose, CA
Posted:
March 16, 2015

Contact this candidate

Resume:

ATTN: HUMAN RESOURCES

Dear Sir / Madam:

I can only ask for a very minimum learning time to set myself on a position, please consider

my interest to obtain a job as to be a positive contributing factor that the company may benefit

as growth remain in progress, both for the company and for myself as an individual who don’t

intend to stop growing with the industry, always got eyes for new things to learn and discover,

I may not accept no borderline as far as I am capable, I shall multitask.

In addition to my resume, my leadership factor and ability to initiate allows me to build trust

from the management side that allows me to work independently or as a part of a team with

minimal supervision which also inspire me to do effective and positive changes for every

departments I work on.

I have been very capable of multi tasking, developed the ability to familiarized hundreds of

mechanical and electrical parts/components including their respective vendors and part

numbers, has done purchasing via phone transactions as well, catalog shopping and ordering

for R&D purposes. I am very dedicated, hardworking and willing to spend more work time to

meet your company’s needs, I also have experience on ISO requirements.

I have the ability to train & be cross trained and improvise work methods systematically, built

machines that has never been nor seen by anyone outside my former engineering group, has

built several from frame up based on documentations (electrical schematic diagram and

mechanical drawings) on their infancy stages open for constant changes and design updates.

I also have the ability to write documents (assembly procedures, bill of materials,

point to point wirings and more) all from scratch, created & organized a manufacturing

department for small startup companies, all within my initiatives. I took pride associating

myself well “as a person” with both electrical and mechanical design engineering groups,

contributed positive changes & design implementations.

I am a very warm person who follows instructions, take notes as a vital tool, never

practiced guessing if I’m not sure, asking in search for an answer or solution is a habit I have

grown accustomed to, also never hesitate to lay down positive suggestions on the table, I am

a very vocal person who maintains a healthy flow of communication within or outside my

group fellow co-workers.

Please let us discuss the difference I can offer. I’m willing to learn and accelerate

successfully on any career venue that will open up it’s door and if, please give me a

chance, not only limited to electronics field.

I hope to meet you soon for an interview and best wishes.

God Bless,

Eduardo G. Cabayan

EDUARDO G. CABAYAN

410 Tortola Way

San Jose, CA. 95133

Cell Phone: 510-***-****

Email: ************@*****.***

E/M TEST, ASSY. TECH, QA/QC INSP., ENG. SUPPORT, & MAINTENANCE

QUALIFICATIONS: OVER 30 YEARS IN ELECTRONICS, INCLUDING:

* Worked with telecommunication testing devices (JDSU meters, toners)

* Participation and exposure working with R&D (prototype) and production engineering.

* Operating with multi meters, microscopes, precision measurement devices, lathes,

mills, mil gauges, grinders, calipers, and most hand and power tools.

* Ability to improvise basic work procedures systematically.

* Excellent soldering under the microscope and brazing skills.

* Ability to upgrade and modify E/M designs.

* Applying excellent problem solving skills in a fast-paced manufacturing environment

to ensure minimal downtime (on the spot implementation).

* Working with blueprints, schematics, reading and interpreting documentations.

* Learning quickly, following verbal instructions and safety precautions.

* Producing consistently accurate and quality work.

* Working effectively as an independent individual or as a part of a team.

EXPERIENCE:

AT&T Uverse

PREMISES TECHNICIAN (10/2012 to present)

*Provide services, repair and installations for homes and businesses involving high speed internet,

voice over IP telephone (voip),and tv cables that involved indoor and outdoor work. Job also

involve customer service and relationship.

LAM RESEARCH INC, Livermore, Ca. (1/2010 - 6/2012)

TEST TECHNICIAN

*Perform the set-up, calibration, testing and troubleshooting of circuits, components, instruments

and mechanical assemblies. Determines and develop test specifications, methods and procedures

from blueprints, drawings and diagrams. Complete rework on assemblies and systems as a

result of testing. Prepares technical reports summarizing findings and recommending solutions to

technical problems. Assist in the selection and set-up of specialized test equipment, final QA

and visual inspection.

SOLYNDRA, Fremont, Ca. (2/2009 – 11/2009)

MANUFACTURING TECHNICIAN

* Perform machine operations, test and calibration, visual quality assurance, being rotated for

several departments when needed on a fast paced solar panel production environment.

ULTRA CLEAN TECHNOLOGY, Hayward, Ca. (3/2007 – 1/2009)

Q.A. TEST TECHNICIAN

* Test & troubleshoot KLA surface profiler, adjust camera zoom drift and align focusing, testing

customer samples, assembly and replaced defective parts after verification, also tested and

troubleshot Lam Research gassing process involving vacuum pumps, valves, mfc’s etc on a software

based procedure, write reports on non conformances (defective) parts and its discrepancies.

INTEL Fiber Optics Division, Newark, Ca. (10/2005 – 7/2006)

DC TEST TECHNICIAN

*Tested transmitters and receivers, fixture mechanical setups, monitored oven heat test on several

temperature levels, performed a wide variety of testing skills, troubleshooting, program down loading,

reports and pass downs.

ORION MULTISYSTEMS, INC., Sta. Clara, Ca. (1/2005 – 8/2005)

ELECTROMECHANICAL DEVELOPMENT TECHNICIAN

*Help developed a 96 cluster node computer server for federal and university applications, test

and wiring systems development, chassis design, top down board level troubleshooting, on the

spot implementations, paperworks,, updating with the engineering team, .final QA inspection

and shipping checklist.

FRONTIER SEMICONDUCTOR MEASUREMENTS, San Jose, CA. (6/1998-10/2004)

R & D MANUFACTURING SPECIALIST

* Self managed for R & D and production, parts outsourcing, ordering parts, vendor transactions,

create & updated Bill of Materials, inventory, & shipping checklists. Point to point wiring,

implemented R & D design, rewiring electrical changes, complex mechanical alignment (invisible

lasers), scan testing, program/align/realign robotics and sensor positioning. Helped solve design

problems through brainstorming, actual hands on rework and modifications. Final inspection,

also helped shipping.

SILICON VALLEY TEST AND REPAIR, Santa Clara, CA. (7/1992-4/1998)

E/M MFG. ASSY. MAINTENANCE TECHNICIAN

* Upgrade and refurbished 6 into 8 inch wafer prober. Complex system and subsystem

assembly, final testing, board level and cable troubleshooting, complex mechanical probe

alignments, calibrations, modifications, platen base surface and wafer chuck planarizations,

quality control assurance and preventative maintenance.

L.S.I. LOGIC CORPORATION, Milpitas, CA.

SET-UP MAINTENANCE TECHNICIAN (4/1989-4/1992)

* Inspected systems and testers to ensure proper functioning (prior to set-up). Ran diagnostics,

mechanical alignments, (probes), board level troubleshooting, calibrate and troubleshot failing

set-ups until ready for wafer testing operation.

HARDWARE TECHNICIAN (2/1984-3/1989)

* Built "Device Under Test" PCBs for wafer sorting and final test operations. Cable repairs, QC

boards & probe cards & rings, was also responsible for documentations, down tag repairs and

engineering reworks.

EDUCATION:

1) ALAMEDA TECHNICAL COLLEGE, Hayward, CA. – Associated Science Degree

in Electronics & Digital Technique (graduated 1988)

2) GUZMAN INSTITUTE OF TECHNOLOGY, Manila, Philippines - Electronics Technology

(graduated 1981)

CERTIFICATES, TRAINING, AWARDS & CREDENTIALS:

(Available upon request)

* Electroglas 2001 Maintenance Training Program

(Silicon Valley Test and Repair)

* De Anza College SPC Math Program

(De Anza College / LSI Logic)

* Chemical Safety & Hazard Communication Program

(LSI Logic Corp.)

* Quality Workshop Training (QW-10)

(LSI Logic Corp.)

* Military Visual Inspection

( LSI Logic Corp.)

* Statistical Process Control (SPC)

(LSI Logic Corp.)

* Quality Inspection (QIM) Leader Program

(LSI Logic Corp.)

* CYCLE OF QUALITY (3 certificates from different project completions)

(LSI Logic Corp.)

* Fluid System Component Installation Specialist

(Swagelok Inc.)

* Tube Fitting Safety Seminar

(Sunnyvale Valve & Fittings)

*Perfect Quarterly Attendance (Multiple Certificates)

(LSI Logic)

REFERENCES:

*Robert Mize

Church Pastor – Cathedral of Faith

Cell Phone: 408-***-****

* Mr. Mark Huffmaster

Manufacturing Supervisor - Lam Research

Cell Phone: 510-***-****

* Mr. Arnel Aquino

Senior Technician – Lam Research

Cell Phone: 510-***-****

*Mr. Edgar Balacaoc

Lead Technician – Ultra Clean Technology

Cell Phone: 408-***-****



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