Customer Service Sales
Resume:
Dear Hiring Manager,
I am writing to express my interest in any current openings within your company; therefore, please allow me to submit my resume for your review. Having served in customer service, and sales roles for the past 10 years, with continued success in meeting business/operational goals, I am confident that I can make a valuable contribution to your company.
My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells! I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal customers is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
The enclosed resume summarizes the full range of my skills and qualifications. I would appreciate the opportunity for a personal interview to discuss this position and my qualifications in more detail and look forward to hearing from you at your earliest convenience.
Thank you for your consideration.
Very Sincerely,
Misty Lester
Enclosure: Resume
Misty Lester
1006 Gatewood Ave
Fort Pierce, FL 34982
********@***.***
Employment:
QVC Inc.
Peacock Blvd
PSL, Fl 34953
Customer Service
08/2014-Present
Summer Bay Resort 02/2009 – 11/2013
Kissimmee, Fl
Customer Service/Data Entry
Responded to guests requests and coordinated reservations.
Established and maintained a high level of customer service.
Explained products or services and prices, and answered questions from
customers.
Obtained customer information such as name, address, and payment
method, and entered orders into computers.
Created & maintained customer contact database.
ETour and Travel - 06/2007 - 02/2009
Kissimmee, Fl
Sales Agent
Contacted current and previous guests in addition to new customers by telephone in order to solicit sales for company's goods and services.
Responded to guests requests and coordinated reservations.
Established and maintained a high level of customer service.
Cold called and tele-prospected on perspective clients.
Explained products or services and prices, and answered questions from
customers.
Obtained customer information such as name, address, and payment
method, and entered orders into computers.
Oak Plantation Resort - 2/2005 - 5/2007
Kissimmee, Fl
Supervisor of Sales Floor/Owner Services & Lead Generation
Directed a 10-person sales department including hiring, training, and managing staff.
Managed sales staff responsible for processing incoming orders, coordinating reservations, and handling incoming calls from customers and the field sales force.
Created & maintained sales contact database.
Generated fresh & new leads for sales team.
Followed up on marketing campaigns to identify new leads
Monitored & tracked leads sent to sales team
Allocated leads to sales team in a timely manner and ensured follow
up.
Dial America Marketing - 11/2003 - 1/2005
Orlando, FL
Sales Agent/Verifier
Cold calling & tele-prospecting on perspective clients.
Created & maintained sales contact database.
Followed up on marketing campaigns to identify new leads
Monitored & tracked leads sent to sales team
Explained products or services and prices, and answered questions from
customers.
Maintained records of contacts, accounts, and orders.
Obtained customer information such as name, address, and payment
method, and entered orders into computers
Convergys - 1/2002 - 8/2003
Ft.Pierce,Fl
Sales Agent
Contacted businesses and private individuals by telephone in order to solicit sales for company's goods and services.
Established & maintained high level of customer service.
Met & exceeded weekly sales quota.
Cold calling & tele-prospecting on perspective clients.
Created & maintained sales contact database.
Explained products or services and prices, and answered questions from
customers.
Maintained records of contacts, accounts, and orders.
Obtained customer information such as name, address, and payment
method, and entered orders into computers
Medical Data Systems - 05/1999 - 01/2002
Vero Beach, Fl
Collections Agent
Responsible for making and receiving phone calls for the purpose to
collect a debt.
Responsible for locating and notifying consumers or businesses with delinquent accounts.
Learned Skip Tracing
Learned company procedures and negotiation skills
Maintained a high level of customer service.
Skills
• Sales - Experience in business-to-business telemarketing.
• Experience in running and maintaining use of Auto-Dialer system.
• Excellent communication skills and networking power with good interpersonal skills.
Communications -- Good written and verbal presentation skills.
Use proper grammar and have a pleasant speaking voice.
Interpersonal Skills -- Able to get along well with co-workers and accept/give supervision.
Received positive evaluations from previous supervisors.
Flexible -- Willing to try new things and am interested in improving my efficiency on assigned tasks.
Other -- Active in music (singing) and competing for 12 years.
Learned discipline, teamwork, how to follow instructions and work hard.
Ambitious, outgoing, reliable and have a solid work ethic
Additional Skills:
Operating Systems – Microsoft Windows 98, ME, 2000, XP, Rumba
Applications – Microsoft Office including Word, Excel, Access, Power Point.
Accounting Software – Quickbooks
Education:
Westwood High School 1994 - 1998
Received H.S. Diploma May, 1998
Received Clerical Occupations License, July 2000
Typing Speed: 60 wpm
References
Available upon request
Contact this candidate