Manager Customer Service
Resume:
HANJU ZHANG
New York, NY, ***44
********@*******.***
EDUCATION
**** – 2014 New York, NY
Fordham University
Master of Science in Global Finance, GPA 3.95
Coursework: Financial Statement Analysis, Financial Modeling, Portfolio
Management, Risk Management
Clubs: Fordham Graduate Finance Society, Fordham Graduate Investor Relations
Society
2009 – 2013 Shanghai, CHN
Shanghai University
Bachelor Degree of Economics, GPA 3.63
Awards:
The Special Grade Scholarship of Shanghai University, 2009-2013
The Outstanding Student of Shanghai University, 2009-2011
The Outstanding Graduate of Shanghai University, 2013
EXPERIENCE
10/14 – 01/15 Vision Global Consulting New York, NY
Underwriter Assistant
Analyzed clients’ basic information, credit report and tax return, consulted and
found solutions for financial needs, such as credit repair, refinance, business line of
credit, HEL, SBA, MCA and mortgage modification
Followed up clients and collected documents, including but not limited to filling out
personal financial statement, projecting business financial statement, reviewing
business plan and filling out banking application form
Repaired credit for 10 clients and sent out 50 dispute letters, including late payment,
inquiry, tax lien, charge off, bad debt and collection
Assisted manager in managing company's credit repair cloud, credit cancel list and
tracker, making marketing plan and founding cooperation with referral source
07/13 – 08/13 Qilu Securities, Shanghai Chifeng Rd Securities Sales Department Shanghai, CHN
Client Manager Assistant
Assisted manager in providing investment guidance for 20 clients
Worked with manager to analyze transaction data and offered feedback to clients
Helped manager promote online trading platform, doubling incoming calls
07/12 – 08/12 Bank of China, Zibo Zhoucun Branch Zibo, CHN
Business Development Department
Assisted manager in client meetings to better rate clients’ credit and underwriting
loans
Helped manager strengthen relationships with clients by delivering exceptional
customer service
Worked with a team of 6 to verify files about clients’ credit rating
ADDITIONAL
Languages: Chinese (native) and English (fluent)
Extracurricular activity: Volunteer of the 14th FINA World Championships, Head of Advisory
Group 1, Outstanding Volunteer; Head of Academic Department of Student Union in Community,
2009-2010; Member of the Outstanding Winning Team of Chinese Boxing for University Group in
Shanghai Sunny Sports League
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