Project Manager Customer Service
Resume:
RESUME – Corey Franks
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Corey Leigh Franks
MBA, Sustainability
CONTACT
*** ******** **., *******, ** 29360
****************@*****.***
PROFILE
• Project and Production Manager, with 5+ years of experience in the manufacturing industry
• Strong communication, supervision and organizational skills
• Proactive, analytical, and hands-on approach to leading teams and troubleshooting
• Collaborative management style with open communication to gather employee input and support to
implement projects and scale up production
• Committed to building relationships and respect throughout organizations at the customer, supplier and
executive level.
SKILLS
• • •
Operations Management Project Scheduling Equipment Installations
• • •
Project Management Lean Manufacturing Customer Service
• • •
Manufacturing Risk Management Training
• • •
Corporate Responsibility Production Scheduling/ ERP Communication
• • •
Marketing/ Trade Shows Process Validation Problem Solving
• • •
MS Project, Visio, PowerPoint Process Optimization Cross-Functional Team
Leadership
EDUCATION
2012 Alliant International University, San Diego, CA
Masters of Business Administration, Sustainability
2011 ISOS Group, training organization
Global Reporting Initiative (GRI) certified
2002 Pepperdine University, Malibu, CA
B.A., Theology
PROFESSIONAL EXPERIENCE
2014 PRODUCTION MANAGER – GT Advanced Technologies (sapphire crystal manufacturer for
Apple), Mesa AZ
Successfully managed new project from start Established department objectives, work plans,
up to completion of new production line with $1M+ schedules and provided resources for completion of
worth of temporary equipment established operational assignments
Responsible for the management, integration Counsel, coach and develop direct reports
and coordination of work of 50 direct reports while seeking out training opportunities
operating 24x7 Reduced overall cycle time by a minimum of
10% utilizing continuous improvement process,
RESUME – Corey Franks
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training personnel, waste elimination, 5S, visual Monitor quality of work and timelines of
management, auditing SOPs/work instructions vendors to ensure successful implementation of
Decreased OSHA recordable safety incidents to process/product
only 1 under my leadership by implementing job Achieved $10K in revenue due to sustainability
task rotations, hosting hands on safety/ergonomics efforts
workshops and stretch and flex programs
Create, track and maintain project schedule to
monitor progress and report out metrics
2012-14 PROJECT MANAGER – Self Employed, Contractor, Los Angeles, CA
Provided systemic plan to Fortune 500 Brought on to create project plan and structure
Company to reduce costs $200K/ year by analyzing within engineering department for Fortune 500
internal supply chain purchases and waste / energy holding company. Established action and
recycling streams and employer behavior risks logs; encouraging transparency of operations
amongst multidisciplinary teams
Assist start up of sustainability focused
consulting firm in a business development capacity Provide customer support for businesses
by interviewing businesses to gain insight into reporting on the 3 scopes of GHG emissions,
current sustainability efforts and form baseline utilizing GHG reporting software
curriculum
2010 -12 PROJECT MANAGER – Amonix/Soliant Energy (solar panel manufacturing start ups), CA & NV
Successfully managed new branch of Improved communications amongst
operations from startup to completion headquarters, cross functional management
including scheduling of new projects, teams, customers and contract manufacturer
staffing of 120 operators and documenting (CM) by acting as cross functional liaison
processes/ procedures reporting out key performance indicators
(KPIs) and risk mitigation efforts
Actively troubleshoot problems on
behalf of supply chain, engineering and Participate in kaizen event as visual
quality departments by analyzing production factory team member
metrics and issues and providing suggestions
Reduced rework costs that were upwards of
for improvement.
$1M/ year by analyzing downstream operations
and lack of quality checks
2008-09 PROJECT MANAGER – Zodiac Aerospace (aerospace manufacturing start up), Ontario, CA
inventory control and carrying out actions
Introduced and spearheaded the
focused on risk mitigation
development of a new product for largest US
airline, American Airlines, from startup
Active engagement with customer
through production involving engineering,
throughout process leading to customer
supply chain and production.
satisfaction with product and 100% on time
deliveries.
Successfully overcame many obstacles
by involving cross functional teams,
Promoted to oversee production operations
monitoring daily progress, maintaining
of largest product line for the company.
RESUME – Corey Franks
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2007 PROJECT MANAGER – Phoenix Motorcars (electric vehicle manufacturing start up), Ontario, CA
Increased sales and followers by Provided a system for monitoring operations
from contract manufacturer (CM) by creating a
traveling statewide to educate governments,
production schedule for the build of a highway
utilities, businesses and the public on fuel
speed electric truck.
efficiency by using battery powered vehicles.
Authored and implemented program plan
and metrics to ensure visibility and progress
Provided on site demonstrations, spoke
against company goals.
at public events and presented at trade
shows.
INTERESTS
Bicycling, Antiquing, Traveling, Watching Documentaries
Contact this candidate