Project Manager Sales

MILLIE SHAMIM

Jersey City, NJ ***** 908-***-**** **************@*****.***

Core Competencies:

• Project Lifecycle Management • Coordination, Planning, Scheduling & Execution

• Test Development & UAT • POS Support

• Configuration & Implementation • Troubleshooting & Problem Resolution

Experience

Century 21 Department Store May 2013 – Present

IT – POS / Project Manager, POS Systems Secaucus, New Jersey

Responsible for all POS guest systems supporting 9 stores, 800+ registers, and 60 servers.

Directing the project planning, updates, tracking and coordination amongst business partners.

Identifying, communicating and implementing all major requirements with business partners and vendors

throughout project lifecycle.

Ensure critical projects are successful from initiation, planning and development, UAT, staging deployment

and production rollout.

Responsible for system analysis, modification, testing, issue tracking, implementation and support.

Communicate overall projects status reports to project and change management stakeholders as well as

senior management.

Led the configuration and support of all POS systems, handhelds and peripherals.

Supported file updates and downloads, including but not limited to PLU, classes, taxes, employee,

promos, deals, sales polling, Loyalty, CRM, and gift cards.

Maintained job scheduling and processing of overnight updates for back end systems.

Conserved lab environment by applying patches, builds, database configuration and tables.

Organized certification testing for production and test environments with vendors and acquirer.

Supported integration between different system components such as Xstore, XBR, Sales Audit, Relate,

CRM, and Loyalty methods.

Involved in the research and development of new technology and solutions. Recommend hardware and

software purchasing, approval of vendor invoices, and maintained vendor contract negotiation.

Provided Level 3 support while managing a staff of POS analysts.

Led the knowledge transfer training to staff members and Helpdesk team.

Traveled to store locations when required as an on site support for piloting major releases and builds; also

remotely supported and remained on call 24x7 for POS environment.

Mars Corp (Sophelle) September 2012 – February 2013

MIS – Application Support Analyst, Consulting Mt Arlington, New Jersey

Planning and development of IT related projects, including requirements gathering, scheduling, managing

resources, and program delivery.

Installed and maintained servers, media, devices, PCs, register hardware and video conferencing

systems while coordinating with appropriate resources and users as required.

Maintained efficient system operation by monitoring key performance indicators. Detected, diagnosed,

and rectified system problems. Evaluated and updated system and software to ensure optimal operation.

Partner with other teams within the IT organization to provide comprehensive support.

Provide high level functional support for business critical software (for example, point of sales software)

Manage and deliver against a variety of different IT projects simultaneously.

Worked with servers, PCs, networks, operating systems, general applications, computer operations, and

systems administration in both business and retail environments.

Knowledge transfer (training) of staff on various software and POS components.

Travel both domestic and internationally to support stores new and existing.

Gucci Corp (Sophelle) December 2011 – August 2012

MIS – Application Support Analyst, Consulting Secaucus, New

Jersey

On site support and installation of hardware for new store opening, remodel, and relocation.

Support and troubleshoot software systems as required, optimizing performance, resolving problems, and

providing follow up on all issues and solutions.

Installation and support of hardware/software for PCs, iPads, iPhones for MiStore application.

Replication of customer networks in a lab environment for recreating and analyzing customer issues with

the use of diagnostic tools, documenting results for submission to escalation team for further analysis.

Application platform testing and quality assurance prior to store piloting.

Creating of documentation for all software upgrades.

Verification of sales and tax in partnership with sales audit to confirm results match.

New York & Company April 2008 – December 2011

POS Project Analyst/2nd Level Application support Analyst New York, New

York

Stage, install and test POS equipment in new and existing store locations. This included implementing

and troubleshooting POS software (legacy and Datavantage/Micros Retail) in over 600+ store locations.

Quality assurance of software in both lab environment and stores.

Project manager for major hardware upgrade, coordination of all onsite technical work and upgrades.

Knowledge transfer (training) for new staff on software, hardware, MS Office, and organizational skills.

Troubleshooting of servers, peripherals, registers, wireless devices, and network connectivity (DSL/T1) for

600+ store locations.

Provided service ticket history with current and outstanding issues to project manager.

Assisted with new store construction regarding hardware and software for future stores.

Supported new and existing store renovation, relocation, deployment and integration.

Set up of network equipment for DSL / T1 connectivity.

Scheduling and assignment of team members for go live day on Micros Xstore software.

Management of open issues and escalations for timely resolutions. Worked directly with Project teams to

maintain status reports, coordinate meetings and execution of plans.

Documentation of Xstore software and implementation (development, business analysis, data modeling,

etc.)

Handling of POS Projects involving vendor coordination, store coordination and communication.

Drives projects from creation through execution including phases such as planning, analysis,

requirements, design, development and implementation.

Hudson Group January 1999 – April

2008

POS Analyst East Rutherford, New Jersey

Staging, quality assurance, and installation of Point of Sale software and equipment.

On site setup and installation of POS systems at store.

Served as a liaison between client, vendor, and other technical groups to help resolve technical issues.

Provided technical support to resolve configuration and installation issues.

Management of service requests including escalation and resolution.

Established and maintaining of inventory assets.

Manage store sales processing in retail locations and corporate office.

Assisted System Administrator set up user and e mail accounts including group membership.

Remote support and monitoring of POS environment.

Hardware verification of various POS peripherals and computer components.

Knowledge transfer (training) of staff members on POS hardware and software.

Maintain Windows NT 4.0, XP, Windows 2000 OS environment.

Resolve complex hardware driver and maintenance challenges.

Monitor background and foreground processes

Technical Skills

Datavantage/Micros Retail Xstore, XBR/ProAct, Relate, Remoteware, Sales Audit (Epicor)

MS (Retail Information Management system), RI RTC

MS DOS, Windows NT/2K/2003/2008, Windows XP/2K/7, Active Directory, Microsoft Office, MS Project

Symantec PCAnywhere, VNC, vSphere Client.

Motorola Handhelds (MC55), MK500, MPM100, Mobile Printers, Verifone, Fingerprint, Gryphon Scanners

HP, IBM, Dell, NCR POS hardware systems

NSB Certification in POS Helpdesk

Education

A.A.S. Computer Science September 1999 – June

2001

Union County College

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