Customer Service Manager

Estella Torres

Houston, Texas *****

713-***-****

***********@*****.***

Work Experience

**/** – 12/14 TreadWright Tires, LLC – Office Manager

• HR (I-9, Insurance benefits, Drug Screens, W2, Personal information, etc.) input into all computer systems.

• Payroll for all employees (Hourly, Salaried, Bonus) tracking hours, PTO, vacation and process payroll.

• A/P, A/R, Invoice, Cut checks, Refunds, Audit for company ( Preparation, gather documentation, research)

• Company web site (updating inventory, downloading data, updating pricing)

• Facebook for company (placing specials, monitor customer questions and reply by email or phone call)

• Daily cash report, enter new inventory daily, enter and gather information for financial reports.

• Reconciliation (bank accounts, QuickBooks, cash)

• Shipping (process orders, bill to customers, create shipping labels)

• Customer Service (take calls (vendors and customers), warranties calls, answer all questions from the

representatives)

• Process sales tax, make travel arrangements for company

8/13 -10/13 RMC Plastics, Inc. – Office Manager

• Invoice all orders

• Create bill of Lading for all shipments

• Enter transaction into QuickBooks

• File, Answer calls

8/12 – 4/13 Francesca’s Collections Inc. –Staff Accountant/Sales Audit

• Reconciliation of all stores cash transactions daily

• Reconcile all store deposits daily with 5 different banks

• Daily correction of any cash, credit cards or gift card transactions

• Research and correct all cash, credit card and gift card discrepancy daily

• Clear out and research all outstanding deposits daily.

5/11 – 1/12 Stratus Building Solutions of Houston – Accountant/Office Manager

• Office manager and HR for Admin, Operations, Sales Groups and Admin and HR for the San Diego office

• A/R, A/P, Collections, Payroll, Sales Tax, Royalties, Invoicing, Reconciliation, Bank Deposits, Journal

Entries, General Ledger, Monthly Franchise Reports.

• Post entries into QuickBooks & month end close for Houston and San Diego office

4/00 -5/09 AIG Valic – Staff Accountant

• Processed Transfer Agent daily trade activity for multiples companies

• Processed daily trade activity for two separate accounts with revenue over 300 million

• Daily reconciliation of Valic, AGA and State Street companies

• Processed daily NAV pricing for Valic, AGA and BFDS

• Financial Reports monthly for State Street accts.

• Money Market Yield Report, Reserve Split Report, State audit

• Intercompany invoicing with 25 companies

• Reconcile Accounts, General Ledger, Filed Sales Tax Monthly, AR/AP, Journal entries

Education

College of Lake County, Illinois – (in progress) Bachelor Degree in Accounting

Skills

QuickBooks (Retail, Enterprise, Warehouse/Manufacturing), Word, Excel, Hyperion, Windows, Oracle, SBT,

Internet, Extra, Cold, Monarch, SAP

Bilingual - Spanish

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