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Customer Service Manager

Location:
Brick, NJ, 08723
Salary:
37,000
Posted:
March 16, 2015

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Resume:

Margie Velez

*** ***** *****

Brick, NJ *****

acoq1r@r.postjobfree.com

856-***-****

EXPERIENCE:

November 2013 – Present Marquis Staffing, Asbury Park, NJ

Dispatcher/Recruiter: Responsible for recruiting and interviewing temporary employees and filling customer orders. Make phone calls

to existing candidates to ensure customer numbers are met. Verify candidate work status, complete I-9 forms. Dispatch temporary

workers to customer.

January 2013 -October 2013 Venice Park Apartments, Atlantic City, NJ

Assistant Property Manager: Supervise all aspects of leasing. Maintain thorough product knowledge; prepare all related lease

paperwork, assisted with the daily management of day-to-day operations of the apartment home community. Maintain customer service

standards. Respond to resident work requests. Worked with staff and residents to resolve problems and complaints. Act as property

manager when supervisor is off site.

April 2012 – February 2013 Comcast, Brick, NJ

Managed Property Sales Representative: Demonstrated strong understanding of Comcast products, promoting and selling offerings to

individual customers by knocking every door within assigned territory. Displays thorough and recent competitive knowledge of features,

benefits, product differences, pricing, and campaigns for video, high-speed internet, and phone services. Communicates and develops

rapport with customers. Evaluates customer’s existing and potential product needs and makes recommendations

February 2010 – March 2012 Woodlake Village LLC, Lakewood, NJ

Leasing Agent: Supervise all aspects of leasing. Maintain thorough product knowledge; prepare all related lease paperwork, assisted

with the daily management of day-to-day operations of the apartment home community. Maintain customer service standards. Respond

to resident work requests. Worked with staff and residents to resolve problems and complaints.

March 2008 – February 2010 AIMCO, Wappingers Falls, NY

Relocation Specialist: Assist with day to day leasing activities and resident retention. Assisted potential residents in choosing apartment

homes, toured property, leased "target" apartments and helped to maintain occupancy by providing superior service to existing residents.

July 2005 – March 2008 BNY Mortgage, Newburgh, NY

Reverse Mortgage Loan Processor: Acquire necessary information to obtain loan decisions. Assist Loan Officer in maintaining

customer relationships. Review information obtained from loan officers for accuracy and completeness. Obtain additional documentation

needed for all sources. Obtain automatic and underwriter loan decisions. Obtain approval and closing conditions. Review paperwork for

compliance with federal and state regulations.

February 2002 - April 2005 JPI, Fishkill NY

Leasing Director: Supervise all aspects of leasing, marketing and resident retention for 360 unit apartment home community. Maintain

thorough product knowledge; prepare all related lease paperwork, assisted with the daily management of day-to-day operations of the

apartment home community. Maintain customer service standards. Respond to resident work requests. Worked with staff and

residents to resolve problems and complaints.

SKILLS

Spanish as a second language, Knowledge of Fair Housing Laws, Computer skills; Microsoft Word, Excel, Rent Roll, AMSI, Yardi, On-

Site, Safe Rent, MRI, Superior Customer Service Skills

REFERENCES

Eileen Lamb/845-***-****/Property Manager

Diana Gardner/845-***-****/Vice President

Rosa Doyle/845-***-****/Assistant Manager

Laurie Solymosi/732-***-****/Property Manager

Robert Gilinsky/732-***-****/Branch Manager



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