Customer Service Manager
Resume:
Margie Velez
Brick, NJ *****
**********@*******.***
EXPERIENCE:
November 2013 – Present Marquis Staffing, Asbury Park, NJ
Dispatcher/Recruiter: Responsible for recruiting and interviewing temporary employees and filling customer orders. Make phone calls
to existing candidates to ensure customer numbers are met. Verify candidate work status, complete I-9 forms. Dispatch temporary
workers to customer.
January 2013 -October 2013 Venice Park Apartments, Atlantic City, NJ
Assistant Property Manager: Supervise all aspects of leasing. Maintain thorough product knowledge; prepare all related lease
paperwork, assisted with the daily management of day-to-day operations of the apartment home community. Maintain customer service
standards. Respond to resident work requests. Worked with staff and residents to resolve problems and complaints. Act as property
manager when supervisor is off site.
April 2012 – February 2013 Comcast, Brick, NJ
Managed Property Sales Representative: Demonstrated strong understanding of Comcast products, promoting and selling offerings to
individual customers by knocking every door within assigned territory. Displays thorough and recent competitive knowledge of features,
benefits, product differences, pricing, and campaigns for video, high-speed internet, and phone services. Communicates and develops
rapport with customers. Evaluates customer’s existing and potential product needs and makes recommendations
February 2010 – March 2012 Woodlake Village LLC, Lakewood, NJ
Leasing Agent: Supervise all aspects of leasing. Maintain thorough product knowledge; prepare all related lease paperwork, assisted
with the daily management of day-to-day operations of the apartment home community. Maintain customer service standards. Respond
to resident work requests. Worked with staff and residents to resolve problems and complaints.
March 2008 – February 2010 AIMCO, Wappingers Falls, NY
Relocation Specialist: Assist with day to day leasing activities and resident retention. Assisted potential residents in choosing apartment
homes, toured property, leased "target" apartments and helped to maintain occupancy by providing superior service to existing residents.
July 2005 – March 2008 BNY Mortgage, Newburgh, NY
Reverse Mortgage Loan Processor: Acquire necessary information to obtain loan decisions. Assist Loan Officer in maintaining
customer relationships. Review information obtained from loan officers for accuracy and completeness. Obtain additional documentation
needed for all sources. Obtain automatic and underwriter loan decisions. Obtain approval and closing conditions. Review paperwork for
compliance with federal and state regulations.
February 2002 - April 2005 JPI, Fishkill NY
Leasing Director: Supervise all aspects of leasing, marketing and resident retention for 360 unit apartment home community. Maintain
thorough product knowledge; prepare all related lease paperwork, assisted with the daily management of day-to-day operations of the
apartment home community. Maintain customer service standards. Respond to resident work requests. Worked with staff and
residents to resolve problems and complaints.
SKILLS
Spanish as a second language, Knowledge of Fair Housing Laws, Computer skills; Microsoft Word, Excel, Rent Roll, AMSI, Yardi, On-
Site, Safe Rent, MRI, Superior Customer Service Skills
REFERENCES
Eileen Lamb/845-***-****/Property Manager
Diana Gardner/845-***-****/Vice President
Rosa Doyle/845-***-****/Assistant Manager
Laurie Solymosi/732-***-****/Property Manager
Robert Gilinsky/732-***-****/Branch Manager
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