Customer Service Sales

Rebecca Kozub

***** ****** **** **., *******, TX 77084

Cellphone Number: 210-***-****

Summary

Energetic with strong time management skills while thriving in a fast-paced, dynamic environment. Dedicated to helping

strengthen and grow for overall success by meeting and exceeding company expectations. Maintaining a positive and

team oriented atmosphere for fellow employees and customers.

Skills

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Customer Service Oriented Knowledgeable and Diversified

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Responsible and Accountable Charismatic and Personable

• •

Reliable Professional

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Team Oriented Driven and Self-Motivated

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Respectful and Courteous Positive Attitude

Professional Experience

Customer Service Representative 01/2015-02/2015

Two Men & A Truck (Seasonal) San Antonio, TX

• Recommend and sell solutions according to customer's needs for moving services, boxes, supplies and equipment

by asking open ended and probing questions

• Enter, schedule and coordinate customer moves

• Prepare and accurately complete all required paperwork

• Follow-up with customers post-move to ensure satisfaction

• Proactively resolve customer concerns, complaints or customer service issues

• May participate in other sales, marketing and networking activities in addition to charitable move coordination

• First point of contact for customers, providing world class service

Customer Service Associate 10/2014-01/2015

JCrew Catalog (Seasonal) San Antonio, TX

• Corrected online and catalog orders for customers

• Rerouted packages, canceled and edited orders

• Assist customers with purchases and signing up for credit cards

• Consistently a top converter in credit cards

• Accolades for creatively solving customer issues and concerns, finding alternatives to satisfy

• Product knowledge a key focus

• Current on trends and styles to assist with product selections

Beauty Advisor 05/2014-10/2014

Ulta San Antonio, TX

• Acknowledged and greeted all guests and offered friendly, prompt and courteous service

• Informed guests of current promotions, events, and services within the store

• Responsible for meeting or exceeding individual sales and productivity goals

• Responsible for presenting an image at all times that reflects the knowledge of the prestige cosmetics

• Routinely performed makeup applications, skincare analysis, and product demonstrations with guests

• Booked appointments for scheduled special events

• Ensured all testers within Prestige area are in stock and maintained in compliance with the hygiene standards

• Ensured stock was kept full at all times within the prestige categories

• Ensured all resets and planograms are executed as directed

• Ensured makeover stations adhere to company standards at all times

• Maintained company visual merchandising standards

• Maintained standards of cleanliness and organization within the prestige area and ULTA color library

• Demonstrated significant competency in sales, products and service

• Strong communication skills and ability to troubleshoot

• Maintained strong customer relationships

Customer Care Representative 06/2013-01/2014

CVS Caremark San Antonio, TX

• Received inbound calls from members, pharmacists (pharmacist tech), doctors (and other medical staff), 3rd party

vendors etc and resolved any and all problems

• Advised callers about benefits, medications and client options

• Handled escalated calls professionally and in a timely manner

• Gathered and verified all required customer information for tracking purposes

• Addressed and resolved customer complaints empathetically and professionally

• Answered a constant flow of customer calls with up to 100 calls in queue per minute

Customer Service Representative 03/2012-03/2013

West Telemarketing (Medco and Accredo) San Antonio, TX

• Outbound calls to patients in regards to the scheduling of shipment of their specialty medications

• Knowledge in therapies that include but are not limited to Hep C, MS, Oncology, Fertility, HIV/AIDS,

Osteoporosis, and Growth Hormone Therapy

• Provided courteous and professional service accurately and in a timely manner

• Advised members with Medco Prescription Benefits about the option of increasing maintenance drugs from a 30

day supply to a 90 day supply

• Provided members with benefits a 90 day supply and home delivery

• Initiated new prescriptions to be sent Medco Mail Order Pharmacy from medical doctor offices

• Provide accurate information and handle all calls with utmost care and regard

• Thoroughly noted accounts in accordance to HIPAA standard

Cashier 04/2011-04/2012

M.A.C. Cosmetics San Antonio, TX

• Welcomed and greeted all customers upon entry of store

• Operated register for cash, check, credit card and gift card transactions with 100% accuracy

• Pulled specific products for customers and artists for purchase

• Promoted new collections and store events

• Kept record of customer products, personal contact information and rsvp's to events

• Helped provide exceptional customer service and drove store sales by suggestive selling and complimenting

products already chosen

Temporary Receptionist/Recruiter 05/2012-08/2012

Reliable Staffing San Antonio, TX

• Responsible for front reception area

• Ensured reception and office were well organized and tidy

• Provided advertising for open positions

• Completed phone interviews to determine the employment needs of an individual

• Kept accurate records of all documents including but not limited to new hire documents, correspondence between

the company and new/existing clients and internal company accounts

• Managed secondary locations in San Antonio

Seasonal Sales Associate 10/2010-04/2011

Macy’s San Antonio, TX

• Greeted and initiated customer interactions and sales

• Updated product displays to promote new products and special sales or gifts

• Organized products and merchandise

• Performed makeovers and mini-facials

• Met daily, weekly, and monthly sales goals in all areas of cosmetics and fragrance departments

• Experienced with women's and men's cosmetic/skincare and fragrances

• Responsibilities include demonstrating outstanding customer service skills

• Provided product knowledge to customers

• Worked as part of a team to meet individual, department and store objectives

• Delivered an outstanding Macy's shopping experience

• Maintained a positive professional attitude reflecting Macy's commitment to customers

• Promptly and professionally answered all telephone inquiries

• Through the use of vendor and store product knowledge tools, became familiar with merchandise and shared this

information with customers

• Closed every sale with the offer to place it on a Macy's account, and offered to open an account if the customer

did not have one

• Familiar with all markdowns, special promotions, clearance and advertised merchandise

• Knowledge and used all Macy's systems and procedures to enhance selling efficiencies and complete non-selling

duties

• Assist in maintaining merchandise presentation standards; in particular a clean, neat, and easy to shop

environment

• Familiar with merchandise in back stock, and continuously replenished the selling floor as needed

Education

Milan Institute 2010-2011: Cosmetology

Empire Beauty School 2009: Cosmetology

Earl Warren High school: Graduated 2008

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