Customer Service Administrative Assistant
Resume:
Sarah Banks
Hamilton, Ohio ***13
I am looking for a challenging position that will allow me to utilize my skills and experience to both better myself and my employer.
Experience:
First Star Logistics 02/13 to present
Logistics specialist, billing, collections, building loads, connecting drivers.
sales support. Assist with scheduling and communications between drivers and customers.
Clarke Inc.
Administrative Assistant
05/2013 to 12/13
AR/AP
Payroll
Answer multi line phone
Midwest Salvage
Customer-Service Clerk
01/15/2011 to 09/15/2011
Executed daily operations of Shipping/Receiving, inventory control.
Arranged for repair and replacement of defective items covered by warranty.
Wrote, designed and produced marketing materials.
Was instrumental in implementing time keeping records, marketing records, sales
tracking.
Prepared special order worksheets.
Trained and managed 2 customer service clerks and achieved significant
improvements in their productivity.
Kept records of services in progress.
Notified customers when items were shipped and accepted payments.
Assisted customers to select and purchase specified merchandise.
Supervised 2 employees, scheduled work hours, resolved conflicts, determined
salaries, with supervision from company owner.
Kept records of items received and posted customer payments and prepared and
forwarded delinquent notices.
Answered customer's telephone, mail and in-person inquiries and directed
customers to appropriate sales area.
Resolved customer complaints and requests for refunds, exchanges and
adjustments.
Provided customers with catalogs and information concerning prices, shipping
time and costs.
Business Backer
Administrative Assistant
2007 to 2010
Checked to ensure that appropriate changes were made to resolve customers'
problems.
Observed and evaluated workers' performance.
Resolved complaints and answered questions of customers regarding services
and procedures.
Communicated with other departments and management to resolve problems and
expedite work.
Made recommendations to management concerning staff and improvement of
procedures.
Requisitioned and purchased supplies.
Maintained logs of activities and completed work.
Stored completed documents in appropriate locations.
Compiled, sorted and verified the accuracy of data before it was entered.
Sarah Banks Page 2
Located and corrected data entry errors and reported them to supervisors.
Facs Group
Customer Service/Billing
1998 to 2004
Maintained logs of activities and completed work.
Stored completed documents in appropriate locations.
Read source documents such as canceled checks, sales reports and bills, and
entered data in specific data fields ad onto tapes and disks for subsequent entry,
using keyboards and scanners.
Developed training materials and procedures, and trained users in the proper use
of hardware and software.
Responded to written and telephone requests for any and all customer service
inquiries, missing payments etc.
Education:
Ross Senior High School Hamilton, Ohio
1998
Butler Tech Hamilton, Ohio
LPN
Medical Terminology
N/A References:
Available upon request
Contact this candidate