Customer Service Manager

**** **** ***** ****: 614-***-****

Dr. Mobile: 614-***-****

Westerville, OH E-mail:

***** ****************@*****.***

USA

Edwing E. Perez

Executive A highly results-oriented Logistics professional with a track

Summary record of expertise that provides leadership and coaches staff

members in warehouse, distribution, transportation, packing,

material handling, and cross dock operations. Successfully

accomplishes logistics functions assuring safety, quality, time,

and budget expectations in order to exceed customer satisfaction

and goal achievement. A wide logistics business administration

knowledge guarantees to be in compliance with policies, ISO9000

certification, and regulations. Bilingual skills in Spanish improve

communication with Latino staff. Proven ability in Microsoft

Office, Internet and QuickBook that allows data processing and

presentations. Driving skills to operate power equipment and

provide training according to procedures and government

regulations. Highly experienced in hiring and training personnel

during business peak seasons.

Education AMERICAN INTERCONTINENTAL UNIVERSITY, Chicago, IL.

Bachelor of Business Administration - Accounting/Finance. "Summa

Cum Laude"

SANTA MARIA UNIVERSITY, Valencia, Carabobo - Venezuela.

Business Administration for College Graduates.

INDUSTRIAL TECHNOLOGY INSTITUTE, RODOLFO LOERO ARISMENDI, Caracas,

Capital District - Venezuela.

Superior Technician of Industrial Administration

Work History

SIMOS INSOURCING SOLUTIONS - August 2012 - Present - Groveport, OH

Performance Manager: Coordinate loading, unloading, and assorting

operations according to customer plan and schedule to assure job

satisfaction and meet production expectations. Make follow up to

inbound and outbound paperwork. Coordinate daily operations with

Dock Supervisors. Assure operations are in compliance with company

policies and government regulations. Load bills and payroll

processes in computer system. Standard Operation Procedures and

Quality System implementation.

Achievements

Reorganize packing and loading staff setup to increase productivity

and reduce wasting time.

Developed and implemented of SOP in the picking department at the

customer's order fulfillment facility.

As per customer request, continued the direction of the loading and

unloading operations.

Zero (0) Of Standard Time for inbound trucks

Zero work related and general liability incidents during 2012.

Producing over 100% after new production standards

PROGRESSIVE LOGISTICS SERVICES, INC. - A CAPSTONE LOGISTICS

COMPANY - Jun 2004 - August 2012 Groveport, OH

Facility Manager: Be responsible for site's profit & loss (P&L).

Coordinate loading and unloading according to schedule. Recruiting,

hiring, training, and motivating associates to assure job

satisfaction and meet production expectations. Follow up on inbound

and outbound paperwork. Coordinate daily operations with Dock

Supervisors in both day and night shifts. Assure operations are in

compliance with company policies and government regulations. Load

bills and payroll processes in computer system. Job Hazard Analysis

(JHA).

Achievements

2011 Audit Compliance score of 100%

2010 Audit Compliance score of 100%

Developed Statement of Work of the Order Fulfillment Distribution

Facility

While managing English and Spanish speaking staff, improved

communication between them and the customers' staff, which built a

teamwork environment.

After streamlining operations and developing a flash customer

satisfaction survey, increased productivity by 34%, freight

handlers rate per hour by 30%, and customer satisfaction by 80%.

After having developed loading, unloading, stacking procedures, and

implementing a training plan, cut turnover by 53%.

After having a safety and quality program implemented, exceeded

minimum audit compliance score of 70% to 86.89% in 2007; 85% to

95.16% in 2008. The accident program allowed reduction to zero

accidents during 2008.

After redesigning outbound production operations, increased

productivity by 50%.

M. A. FOLKES COMPANY, INC. - Oct 2003 - May 2004 - Hamilton, OH

Shipping/Receiving/Production Team Leader: Coordinated and kept

production running on schedule. Transported goods with forklift to

be packed and loaded onto trucks. Unloaded trucks. Processed data

entry regarding to merchandise received. Coordinated shipping and

receiving operations.

Achievements

Redesigned rack system layout to improve speed of putting away and

picking by 40%.

Accountable for the TS16949: 2002 certification in the

Shipping/Receiving department.

Employee of the month after increasing communication and

performance in production, shipping, and receiving departments.

Reduced time by 20% in pallets assembly after creating a new layout

for the Pallets Recycling Section.

After initiating daily production planning, improved awareness in

other leads and managers about quickly issue resolutions as well as

proposals for process improvement.

TUSA'S SHOP, KELLY SERVICES, and TIME SERVICES. - Jan 2002 - Oct

2003 - Findlay, OH

Store Manager/Assembly Staff: Purchased goods and supplies for the

store. Managed inventory. Accounting processing in QuickBook.

Established goods' prices. Monitored (edible) expired merchandise.

Assembling parts at customers' facilities.

Achievements

Took English classes and opened an international grocery store to

stay active in the workforce and practice the English language with

customers.

Worked as a temporary employee for Kelly Services and Time

Services. Performed warehouse and production/assembly functions for

Filtex, Findlex, and other local manufacturers.

As a store owner, purchased goods and supplies, managed inventory,

and processed accounting records through QuickBook. Established

goods' prices. Monitored (edible) expired merchandise and provided

customer services.

STARBOARD CRUISE SERVICES, INC. - Oct 2000 - Dec 2001 - Miami, FL

Warehouseman: Picked, pulled, packed merchandise, and managed

inventory. Used a WHX system to handle and move merchandise. Drove

forklift, order picker, and reach truck. Organized merchandise

delivered to stores.

Achievements

As a temporary employee for a staffing agency, provided training to

other temporary workers to do picking, packing, inventory, use the

WHX scanning system, and organize merchandise to be delivered to

cruise and duty at international airports.

Considered one of the fastest picking and packing employees.

Continued training new full time and temporary employees about

warehouse functions mentioned above.

PERFECA, C. A. - Oct 1996 - Sept 2000 - Valencia, Carabobo -

Venezuela

Logistics Manager: Coordinated international shipments and

domestic's dispatches. Supervised operations in port and planned

loading and unloading (containers, trailers, trucks, vessels).

Hired national and international transportation companies (ocean,

ground, and air). Led/Coordinated integrated logistic export

projects of industrial machinery. Established policies and

procedures for packing, handling, loading, and unloading of heavy

equipment to be transported via ground and sea (regular and

oversize cargo).

Achievements

While managing this 3PL, developed an integrated logistics service

with more cost effective structure for customers doing imports and

exports. Combined more than one supply chain functions such as

packing, warehousing, transportation, custom release, and other

logistics values.

As a logistics provider, recommended by Procter & Gamble to be one

of the carriers of its chemical product suppliers (Clariant).

The integrated logistics service structure allowed to complete

special logistics projects within the quality, safety, time and

budget boundaries for companies such as Henkel, Clariant, Taurel

(Venepal, Duralux, and Vidriolux), Tecnitornillos, Ceramica

Carabobo, and Heinz. Acquired great expertise in the supply chain

management arena.

After leading this small 3PL, considered to be one of the few small

logistics providers submitting this kind of service by Taurel &

CIA's Sales Manager.

Skills Bilingual proficiency in both English and Spanish

Able to listen and communicate by conveying verbal and written

information.

Customer service and quality oriented.

Highly analytic to identify, search, and improve work processes.

Ability to conduct ISO 9000 internal audits following quality

system procedures.

Familiar with both Incoterms and Ocean Freight Terminology.

Hard worker, talented in reliability, flexibility, attention to

details, and ability to get along well with others at any level.

Driving expertise in power equipment (sit-down and stand-up

forklift, order and cherry picker)

Proficient in both Microsoft Office (Word, Excel, Outlook) and

QuickBook.

Familiar with both AS400 and WHX Scanning System.

Goal-oriented leader that motivates others and builds a teamwork

climate to accomplish high performance.

Results oriented thru planning and organizing skills.

Capable of problem solving thru reasoning and creativity when

dealing with conflicts and complains.

Contact this candidate