Customer Service Sales Representative

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Educated in science, extensive experience in office administration, reception, customer service,

sales and call center, possess trilingual capabilities and advance computer skills.

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Driving license

Cttended trainings on excellent customer

service

Cttended training in Heart Caver First Cid

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Hood Cnowledge on computer sCills

Cosses a warmC friendlC and professional

manners

Language fluencCC

• Cnglish

• French

• Crabic

• Nederland

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2009 – 2010 OFPPT

Diploma in plumber technician

2007 OFPPT

Certificate in call center and customer service

2004 – 2005 OFPPT

Expert Technician in Metallic Construction

2003 MOULAY ISMAIL

High School Certificate

Work Experience

AMERICAN HOSPITAL DUBAI: March 2013 – Aug 2014

Position: Patient Relation

Duties & Priorities:

• Answering phone calls and book patients through Meditec System.

• Registration of all patients coming to the Emergency Department.

• Entering and collecting all charges in the system.

• Coordinating with other department and insurance office for all approvals and after

hours (charges entry, admissions) for inpatients and outpatients procedures.

• Entertain and meet patients need.

• Ensures smooth and efficient customer service to all patients to maintain high

standards of personal grooming and appearance skills.

SAMA DESIGN: 2010 – 2012

Position: Receptionist

Duties & Priorities:

• Retrieves messages from voice mail and forwards to appropriate personnel.

• Answers incoming telephone calls, determines purpose of calls, and forward calls

to appropriate personnel or department.

• Answers questions about organization and provides callers with address,

directions, and other information.

• Welcomes on-site visitors, determines nature of business, and announces visitors

to appropriate personnel.

• Updates appointment calendars.

OUT SOURCIA Telecom (Call Center): 2008 - 2009

CALL PERFORMANCE (Call Center): 2007 - 2008

Position: Call Center Sales Representative

Duties & Priorities:

Cupport and provide superior service via

•

phonesC eCmails and faxes as a receiver and

caller

Use questioning and listening sCills that

•

support effective telephone

communication

CffectivelC deal with Cob stressC angrC

•

callersC and upset customers

CpplC the proper telephone etiquette to

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satisfC various customer situationsC

Ceets commitments to customers

•

Maintaining the sale sheets and reporting it to the supervisors at the end of each day.

•

AL ALAOUI CLINIC MOROCCO: 2005 – 2006

Position: Patient Relation

Duties & Priorities:

• Scheduling and receiving patients, handling the reception, incoming calls and queries

• Greet patients, answer telephones, schedule appointments, handle correspondence

• Serving as a liaison between the physician and other individuals

• Preparing and maintaining medical records

• Update and file patient medical records

• Fill out insurance forms, handle billing and bookkeeping

• Arrange for hospital admission and laboratory services

• Complete other administrative tasks as needed

• Responsible to keep office environment in clean, tidy, friendly and quite

• Maintain good relationship with patients

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TravellingC reading booCsC sports and musicC

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