IT Management

***** ******* *** *****

Nelson R. Linares

Statesboro, GA. 30461

LinkedIn: http://www.linkedin.com/in/nelsonlinares

Email : *********@*****.***

Dedicated, engaged, consummate executive

Phone : 615-***-****

Open to 100% travel and global relocation.

Professional Summary

Senior IT, Telecom, and Operations Executive that has served as CIO, VP IT, Director PMO, Sr PM, Sr. Developer, Sr. BA and

Sr Systems Analyst in the telecom, logistics, financial services, and construction industries. An educated, ambitious and detail-

oriented leader offering 25+ years of domestic & international experience whose qualifications span C-Level IT Leadership,

S/W Development & SDLC, Application Maintenance & Support, Product Planning and Roadmaps, Change Management,

Configuration Management, BA, PM, Telecom, Networking, DR, Strategic & Capacity Planning, Security, Procurement, Budgets

& P&L, Vendor Negotiations (MSA, SLA, 5-9's, SOW, etc), Start-Ups, D/W, pre- / post- sales support, and more. Experienced

driving & working with cross-functional teams in multiple countries (150+ members). Experienced engaging and addressing

customers, stakeholders, board members, venture capitalists, company staff, company leadership, clergy, and government

representatives.

I have collaborated with functional area managers / end-users to develop and document detailed business requirements,

SOP’s, and user guides. I have also created and driven App Integration plans that align with business needs and current

infrastructure. I work with business teams, vendors, and corporate development staff to create app specs, including UI’s,

inputs, input validation rules, processing logic and outputs, and to d efine the Applications interface requirements with Legacy

Information Systems. I have developed test scripts to thoroughly test applications and worked with to document / resolve

issues as well as train them. I have also developed API’s or processes (ETL) to stage data from corporate systems into BI

tools such as Informatica and COGNOS.

Career Chronology and Highlights

PDS Tech – Savannah, GA 10/2014 – Present

System Patching Manager (contract)

Primarily responsible for designing, developing, testing, and implementing system level patches for SOX, CIS, and ITIL

upgrade compliance including client, server and middleware (including the DMZ) for the Gulfstream Aerospace account. This

includes designing and building algorithms and data structures and application performance monitoring and tuning. Principal

Duties and Responsibilities include: Create complex patch plans at the component level based on the application

architecture, existing infrastructure, and the detailed business requirements. Develop strategies for the monitoring, preventive

maintenance and disaster recovery of complex applications. Serve as technical expert in one or more applications within a

portfolio (as part of the team supported). Assure that solution designs meet requirements for scalability, performance and

quality in accordance with negotiated service level agreements. Participate in the assessment and resolution of complex

software defects. Assist project management with the development of work breakdown structures, project plans and skills

required to develop and implement patching solutions and requirements across environments and applications. Participate in

design reviews for implementation projects. Conduct technical evaluations of proposed patch plans / schedules / solutions.

Lead the review, business case development and implementation of patching activities, processes, and standards. Understand

IS Security measures and current standards, practices and technology. Tools used include Nessus Vulnerability reporting,

Crystal, Remedy, COGNOS, MS Office, and more. Work with the UNIX/Linux and Wintel teams to prioritize and manage

vulnerability patching, SOX, audit, compliance, and other activities.

ATOS – Nashville, TN 07/2014 – 10/2014

Service Delivery Manager (contract)

Primarily responsible for providing leadership to the account operations team with a strong focus on driving Service Delivery

excellence and continually improving customer satisfaction and account profitability for the Bridgestone Americas account. The

Service Delivery Manager is responsible for the daily tactical management of the delivery of services in accordance with the

account based Service Level Agreements and Contract. Essential duties include: Profit & Loss (P&L) management of account

budget plans.

Drive additional profitable growth within the account(s), In depth understanding of customer contract and effective management

against contract and account plans. Understand customer business strategy and priorities and how they align with Atos.

Ensure Atos services are aligned with customer, leveraging company resources to bring innovation supporting the customer's

business and processes. HR Responsibilities including overall staffing, development, training, performance management and

resource utilization / backfill. Collaborate with the appropriate team members to exceed expectations in the following areas:

account profitability, customer satisfaction / loyalty. Operational excellence/best practice deployment. Meet contractual

commitments, SLA attainment, change management, Quality Assurance and objectives as defined by the Statement of Work.

Page 1 of 5

25130 Highway 301 North

Nelson R. Linares

Statesboro, GA. 30461

LinkedIn: http://www.linkedin.com/in/nelsonlinares

Email : *********@*****.***

Dedicated, engaged, consummate executive

Phone : 615-***-****

Open to 100% travel and global relocation.

Promote and maintain environment conducive to high employee morale and productivity. Plan, direct and oversee the delivery

of services in accordance with the terms of contract (SLA Management). Identify, implement and share best practices.

Asurion – Nashville, TN 07/2012 – 07/2014

Senior Manager, Consumer Billing Products

Senior Technical Analyst. CRM

Brought in as an executive-level manager. Responsibilities include: End-to-end direct to consumer billing technology products.

This includes: bill to account, bill to credit card, etc. Integrate Asurion's billing systems with the Point of Sale at various retail

outlets; both domestically and internationally, including Asia and Europe. Integrate products across clients and Asurion,

including account management, CRM and payment gateways. Lead a team of 35+ people leaders and technologists. Work

with the project prioritization group, internal and external customers to understand current and future functional releases (both

major project work and monthly maintenance releases) and coordinate the staffing and personnel management of the portfolio

of corresponding software development projects. Coordinate extensively with other IT organizations (other product groups,

software testing, infrastructure, database, DR, etc.) and user groups to ensure resource and schedule alignment with the

various ongoing projects. Drive and appropriately prioritize client requirements. Develop, implement, and maintain software

development productivity metrics and lead ongoing software development process improvement activities. Manage IT staffing,

including recruitment, supervision, scheduling, development, evaluation, salary, training, and disciplinary actions. Used .NET,

Tibco, CRM, Visual Basic, SQL, Business Objects, D/W, ETL, DAX, STAR, Visio, MS Office Suite 2010, Windows, Oracle,

SharePoint, UNIX, Linux, AIX.

Wallenius Wilhelmsen Logistics – Savannah, GA 10/2008 – 07/2012

Manager Financial Systems & Business Intelligence, Manager Financial Transaction Services

Brought in as an executive-level manager. Worked with BI teams by creating ETL in to and from financial systems,

datawarehousing, and financial institutions, Oracle databases, etc. Provide support for financial systems and reporting Data

Warehouses. Participate and provide support during internal and external audits. Developed and maintained KPI’s that were

reviewed weekly with the Finance team. Responsible for managing general accounting, AP, AR, and GL transactions. Manage

transaction services teams in Woodcliff Lake, NJ, Savannah, GA, and El Salvador. Act as liaison between the teams, IT, and

senior management. Prepare key customer account analyses. Ensure documentation of policies and procedures; update

instructional documents as needed. Continuously monitor controls and recommend improvements and/or changes. Use my

extensive IT background to help drive the automation / simplification of processes and integration of existing systems /

applications. Reported directly to Corporate Controller and CFO. Managed a staff of 15+ in the US and El Salvador. Worked

with the BI team in the US to build complex COGNOS-based reports and Excel templates for financial analysis, budgeting, etc.

Worked to streamline and/or automate processes using COGNOS, Excel, MS Access apps. Created complex MS Access apps

to perform audits and provide operational reports. Used Visual Basic, SQL, D/W, COGNOS, ETL, EDI, CODA Financials, JDE,

Great Plains, Visio, MS Office Suite, Windows, Oracle, CRM (SAGA), SharePoint.

Titlemax – Savannah, GA 04/2007 – 08/2008

Director, Product Management Office, Proxy CIO

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25130 Highway 301 North

Nelson R. Linares

Statesboro, GA. 30461

LinkedIn: http://www.linkedin.com/in/nelsonlinares

Email : *********@*****.***

Dedicated, engaged, consummate executive

Phone : 615-***-****

Open to 100% travel and global relocation.

Brought in as executive-level manager to create and direct the company’s Product Management Office. Managed integration

of existing home-grown software packages into Great Plains, POS, Real Estate and Construction. Also, responsible for

managing the S/W development, support, and helpdesk for the company’s applications through out-sourced vendors.

Served as CIO. Defined IT strategy, governance, direction, budgets, and full P&L. Managed staff of six employees

including Program Mangers, Project Managers, Business Analysts, and clerical personnel. Also responsible for vendor

selection, contracts, MSA, SLA, SOW, 5-9's, S/W development, deployment, support, D/R, Active Directory, D/W, and

support of acquired solutions for Time and Attendance, Scheduling, Workforce Management, Real Estate,

Construction, Payroll, Store-level Task Management, Customer Incident Tracking, Company Intranet, and Internet.

Company has 1,800+ staff with 600+ stores in 9 states. Used Visual Basic, SQL, D/W, SOX, COGNOS, ETL, EDI,

CODA Financials, JDE, Great Plains, Visio, MS Office Suite, Visual Basic, Windows, Oracle, CRM (Kronos, Accruent)

SharePoint, E-Commerce (Loan App). Vendor negotiations / relationships with Dell, IBM, HP, Lenovo, Brother and

more. Drove vendor provided teams for UNIX/Linux and Wintel support to manage OS Systems, rollouts, patching,

SOX, audit, compliance activities and more. Work closely with the UNIX/Linux and Wintel teams to manage

patching, SOX, audit, compliance activities.

Verisign – VTS Savannah, GA (formerly H.O. Systems) 01/2007 – 04/2007

Sr. Developer (Contract)

Responsible for analyzing and resolving billing-related software issues using data modeling, business analysis and mapping,

data and process auditing, and application development / support techniques. Re-engineered the CCH taxation module to

simplify deployment, support, and enhancement while reducing company risk and liability. Created interfaces to allow clients to

manage / override their own deployed data rather than relying on off-shore resources to manage table updates. Responsible

for mentoring junior-level developers in system functionalities and application support / maintenance. Managed and prioritized

work for off-shore software development staff (India). Used Visual Basic, SQL, D/W, ETL, COGNOS, SOX, EDI, Visio, MS

Office Suite, Windows, UNIX, Linux, AIX, COBOL, C, JAVA, Shell Scripting, CRM (Applix, SAP), SharePoint, E-Commerce

(EBP&P), UNIX, Linux, AIX.

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25130 Highway 301 North

Nelson R. Linares

Statesboro, GA. 30461

LinkedIn: http://www.linkedin.com/in/nelsonlinares

Email : *********@*****.***

Dedicated, engaged, consummate executive

Phone : 615-***-****

Open to 100% travel and global relocation.

Perficient, Inc. – Alpharetta, GA. 03/2006 – 11/2006

Sr. Business Consultant / Manager and Sr. Business Analyst

Served as a PM / BA during the creation of a complex content management system for Cox Communications to facilitate

customer service and improve the customer service experience. Attended / facilitated JAD, requirements gathering, Use Case,

design, walk-through, project guidance, process improvement, and other technical sessions. Created and managed Use

Cases, Traceability Matrices, SRS, Flows, and other project artifacts. Led collaborations with cross-functional teams to identify

enterprise requirements for toolsets. Used Visual Basic, SQL, D/W, ETL, EDI, Visio, MS Office Suite, Visual Basic, Windows,

UNIX, Linux, AIX, Oracle, CRM (SAP), SharePoint, E-Commerce (iNav [COX])

Convergys – Sandy Springs, GA. 12/2004 – 03/2006

Sr. Manager, Information Systems and Technology

Managed a team of 150+ staff in a 24 / 7 / 365; 5-9's environment composed of resources in the US, Canada, India, Pakistan,

and Bangladesh) that included Sr Managers, Team Leads, DBA's, S/W Dev, App Maintenance & Support, and PM personnel.

The team was responsible for the management of a complex wireless billing application for a T1 carrier comprised of Billing,

Rating, Provisioning, Mediation, Taxation, Toll, Bill Presentment, BI, Reporting, Settlement, and more. Also responsible for

managing client relationships and expectations as well as the resolution of day-to-day issues, bug fixes, S/W installs, and

enhancements. Also responsible for the HA/DR solution, BI, audits, and Change Management systems. Used Visual Basic,

SQL, D/W, ETL, EDI, Visio, MS Office Suite, Visual Basic, Windows, UNIX, Linux, AIX, COBOL, SOX, C, JAVA, Shell Scripting,

Oracle, CRM (SAP, TFS), SharePoint, E-Commerce (EBP&P). Vendor negotiations / relationships with Dell, IBM, HP, Lenovo,

Brother and more. Drove vendor provided teams for UNIX/Linux/AIX and Wintel support to manage OS Systems, rollouts,

patching, SOX, audit, compliance activities and more.

Verisign – VTS Savannah, GA (formerly H.O. Systems) 07/1993 – 11/2004

Sr. Manager, S/W Development and Support, Roaming, and Special Projects

Start-up Experience as the company’s co-founder and its first hire. Company was sold to Verisign in 2002. Developed over

80% of the company's core application including the billing engine, rating, taxation, switch provisioning, POS, inventory, IVR,

reporting, credit checks, net finanical settlement, and D/W modules capable of driving multi-million record databases. The

system hanlded billing for cell phones, pagers, landlines, cable, and internet carriers using CDMA, TDMA, GSM, GPRS,

CIBER, TAP, and ISP compliant protocols. Sr PM for development and conversions to and from the system by mapping /

analyzing client's current data and process flows and that of their new system. Responsible for a development / support team

of 15 individuals including coders, app support, configuration management, trainnig, QA, and technical writers based both in

the US and India. This team had a $2 Billion annual liability. Project Manager for projects from 5 to 50+ cross-functional team

members. Also responsible for the HA/DR solution, BI, audits, Change Management, and N/W admin. Used Visual Basic,

SQL, D/W, ETL, EDI, Visio, COGNOS, SOX, MS Office Suite, Windows, UNIX, Linux, AIX, COBOL, C, JAVA, Shell Scripting,

Oracle, CRM (Applix, StarTeam), SharePoint, E-Commerce (EBP&P). Vendor negotiations / relationships with Dell, IBM, HP,

Lenovo, Brother and more. Drove vendor provided teams for UNIX/Linux and Wintel support to manage OS Systems, rollouts,

patching, SOX, audit, compliance activities and more.

Premium Sales – North Miami Beach, FL. 03/1993 – 07/1993

Sr. Project Lead

Responsible for bringing new clients on to and off our software by mapping and analyzing the client’s current data elements,

data flows, business practices, work flows. Managed staff of 10. Led the training team used to train new hires in FoxPro, DOS,

and UNIX. Responsible for custom programming in FoxPro, DOS, UNIX, and Shell Scripting. Handled customer questions

about the product and requests for new software features, Used FoxPro, Visual Basic, SQL, D/W, ETL, EDI, Visio, MS Office

Suite, Visual Basic, Windows, UNIX, Linux, AIX, DOS, Shell Scripting, Oracle.

CSR Rinker Southeastern Materials, Inc. – West Palm Beach, FL. 03/1989 – 03/1993

Sr. Programmer

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25130 Highway 301 North

Nelson R. Linares

Statesboro, GA. 30461

LinkedIn: http://www.linkedin.com/in/nelsonlinares

Email : *********@*****.***

Dedicated, engaged, consummate executive

Phone : 615-***-****

Open to 100% travel and global relocation.

Responsible for the system to load railcars at the company’s eight plants. Responsible for training developers, new hires, and

end-users in both DOS and Dbase applications. Also managed software upgrades and new releases for the plants. Also

performed custom programming in Dbase, Clipper, DOS, Windows, and shell scripts. Managed staff of 5. Also, designed,

coded, implemented, and documented an internal Inventory tracking system for loading and dispatch of trucks and railcars.

This application was later integrated into Control Agg. Used PASCAL, Visual Basic, SQL, D/W, ETL, EDI, Visio, MS Office

Suite, Windows, UNIX, Linux, AIX, DOS, Shell Scripting, Control Agg.

Blind Made Products, Inc. – Miami, FL. 02/1987 – 03/1989

Data Processing Manager

Led the data entry team responsible for payroll, order entry, and accounts payable, Responsible for software installations and

upgrades for the company's desktops and servers. Managed staff of 3. Also performed custom programming in Dbase and

DOS, Lotus 1-2-3 macro-driven spreadsheets. Used MS Office Suite, Windows, Dbase, Clipper, DOS, Shell Scripting, Lotus 1-

2-3, Allways.

McDonald’s Corporation – Miami, FL. 11/1983 – 02/1987

Sr. Manager / Store Manager

Managed the entire store, its operations, supplies, and orders. Managed a staff of 70+. Responsible for full store operations,

inventory, and P&L.

Education and Professional Associations

Florida International University – Miami, FL.

• Bachelor of Science in Computer Science 1992

National Society of Hispanic Professionals

• Member since 2001

Certifications

• Accruent System Administrator Certification – 10/2007

US Citizen

Bilingual, English & Spanish speak / read / write.

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