Manager Customer Service

I am looking for a permanent position as a Database Department Manager with

a well-established company. Thank you and have a great day.

Database Department Manager, Sr. DBA

16+ years Technical Experience (Network, Windows Admin, VMWare, SQL

development and administration)

12 years of TSQL, SQL Development, SQL Maintenance / Tuning

10 years of DBA experience - Architecture, Design, Development,

Maintenance, Replication, Mirror, DataMart

3+ years of department management experience

Bachelors Science: Computer Science Minor: Technical Management

Current MBA Student Focus Project Management

SUMMARY OF QUALIFIATIONS

I believe my qualifications have been earned through employment experience

and academic commitment. Having worked from cabling networks to sitting in

the monthly planning committee meetings has allowed me the opportunity to

learn how to align the business strategy with the resources of IT to

produce focused outputs from the available IT resources. The experience

additionally has allowed me to understand the values of resources (IT

strategic alignment, planning, budget, budget, budget, hardware, software,

personnel, and schedules). Finally my experience has allowed me to view and

understand limitations, constraints, and most important the required steps

throughout the entire IT cycle in order to deliver for the company as a

whole.

Managerial Proficiencies

I have managed daily IT operations, managed budget, managed project design

and deployment plans, managed project implementation, managed personnel

tasking / schedules / training / performance reviews, written proposals for

over 10 years. I have upper level management involvement by attending

monthly steering committee meetings, proposed project plans and presented

CER to board, participated with team who created yearly IT alignment plan.

Plus had the opportunity to be part of committee who designed continuous

improvement programs. Finally I have had the opportunity to contribute as a

manager in the PMO (Project Management Office) who managed projects (one as

large as 4.2 million dollars) which have allowed the business to take

advantage of technology improvements and systems integrations.

Technical Proficiencies

Technical Project Management, Project Planning, Disaster Recovery Planning,

Continuity Planning, Quality assurance and control, Internal Audit,

Compliance management, SDLC, Architecture, Hybrid Cloud, Relational

Database / Design, SQL (SSIS, SSRS), CRM, Web Services, strong knowledge of

core from MPOE (cross-over, router, switch) to patch panel, Network

Administration (Up to Windows 2008 / 2012 AD, Configuration

Console),Business Objects, Crystal Reports, ERP systems, VB, .Net, ASP,

XML, HTML, TSLQ, VM Ware Virtualization, V Sphere, XEN Desktop, IBM Blade

HS Series, SANs (IQStor/NetApps/HP), Alpine VLAN, Citrix, BI, Analysis.

EXPERIENCE

From: Aug 2014 To: Current

Pacific Premier Bank, IT Service Manager

Director: Rudy Ramirez Phone: (8am-5pm) and On Call

DUTIES: Pacific Premier Bank is a mid-side bank servicing business

banking / HOA / franchise lending with headquarters in Irvine. Pacific

Premier with assets of ~2.5 billion has 14 branches in CA, TX, NJ, and

7 national lending offices. My primary duties are to manage the two

data centers and the three (Hyper-V) SQL clusters with a team of 8

individuals. We use TrackIt and ASANA project to assign IT service

team tasks, I manage resources to move forward / progress / resolve

and close projects / tasks in TrackIt and ASANA. I am tasked with all

management duties regarding Irvine colo data center, San Diego colo

data center, duties for branch and office locations to include

infrastructure, MPLS, CISCO router network, CISCO switch network,

CISCO UC phone systems, VM Ware maintenance in a EqualLogic SAN and

Dell Blade setup, Hyper-V maintenance, MS Server patching and (any)

support, and all MS DPM backup systems. Additionally keep track of all

individuals tasks for compliance (daily backup validation,

weekly/quarterly/monthly report reviews). My staff is comprised of 4

network administrators, 2 system administrators, and 2 Jr sys

administrators.

My secondary duty is manage the three SQL server clusters (in process

of SQL 2008 converting to SQL 2012 cluster). I have implemented SQL

maintenance scripts/schedules I have written over the years,

implemented monitoring tools (IDERA DM), reconfigured the SAN LUNs to

accommodate best practices for RAID. I also provide mentoring to sys

admins to develop their SQL (TSQL) and SSRS development skills, and

have implemented (and restructured) replication and mirror between

both data centers.

Reason for leaving: N/A Please do not contact current employer before

we both come to a solid agreement.

From: Nov 2013 To: Aug 2014

CSM BakeMark, Applications and Data Manager

Director: Allan Cuenca Phone: 562-***-**** (8am-5pm) and On

Call

DUTIES: BakeMark is a 28 branch North America and Canada bake goods

manufacturing and distribution company. My primary duties are to

manage all applications servicing each branch to include the data. I

am tasked with all management duties regarding the SQL, ERP to SQL

integration, WMS to SQL integration and ETL, Content Management

Software to included its cloud SQL architecture, Sales Force SQL

based, TrackMax, VM Ware software, MS Servers, SQL (2005, 2008, 2012).

I am also part of PMO tasked with all software development proposals,

project plans, and project deployments (travel required to other

states branches), My staff consist of 2 network administrators, 3

developers (with T-SQL writing capabilities), and 3 customer support

personnel.

Reason for leaving: BakeMark USA was acquired by CSM, the BakeMark USA

IT responsibilities were consolidated to CSM headquarters in Atlanta.

Did not accept offer to move.

From: Sep 2012 To: Nov 2013

Freeway Insurance, Database Manager, DBA

Director: Fadi Mamar Phone: 714-***-**** (8am-5pm) and On

Call

DUTIES: My primary duties are to manage a team of 6 database

developers/administrators. I am tasked with all management duties

(minus budget) for our department, "database department" is required

to meet company's long and short term goals (directed by executive

project plans). Database department is to maintain two data centers at

two different locations. Data centers consist of identical setups of 8

physical and 25 virtual servers, servicing SQL server clusters, three

reporting servers, three analysis servers, two replicated servers, and

datamart center. Database department supports all application

development, query tuning, we support all integration, produce all

reports both in SSRS and Crystal reports embedded in .aspx pages. Due

to my years of experience in hardware and software my functions

(depending on priorities) are divided into both managerial (focus on

strategy planning support, architecture design updates, project

implementation, disaster recovery planning) and technical (hands on

developing, deploying, testing of procedures, SSRS, integration,

WINDOWS AD support and SQL maintenance/upgrades/improvements), my

duties are labelled 15/85 (15 % management 85% hands on technology

support).

Reason for leaving: Contract hired: Opportunity to move into permanent

position.

From: Nov 2011 To: Sep 2012

Toastmasters International, Lead DBA

Director: Sam Farajian Phone: 949-***-**** (8am-5pm) and On

Call

DUTIES: My primary duties are to manage resources for data systems

department to provide 99% up time (as per SLA) for a customer base of

230,000 with monthly transactions averaging 145,000. My duties are to

manage the database supporting equipment, all schema maintenance, all

reporting related technologies, plus support a team of four developers

with all data or reporting programming, performance, and system

understanding. Database architecture/development/deployment, SQL SSIS,

SQL SSRS, Replication, Datamart, Business Objects, crystal reports,

Microsoft BI, reporting server, dashboards, system analysis.

Additionally and reason why I took the position, I was the technology

mentor of the group helping with cross training, documentation and

support VPIT with IT department support.

Reason for leaving: Opportunity to move into management position.

From: 2005 To: 2011

Long Beach Transit, SR System Administrator

Director: Patrick Pham Phone: 562-***-**** (8am-5pm) and On

Call

DUTIES: My immediate duties are to report directly to the Information

Technology Director while managing daily operation systems. I allot my

resources available for deployment and maintenance of the applications

and database systems used in daily operations. I'm the DBA and lead

developer .Net, SQL SSIS, SSRS, and BI. I am charged with the

administration of MS CRM, our AVL, IVR, scheduling program Hastus

(GIRO) all SQL development and maintenance, and a variety of other

special projects.

Reason for leaving: After seven years of employment, Graduated and

moved to advance career and opportunity.

From: 1997 To: 2005

SNAP-ON DIAGNOSTICS, Senior Technical Support Supervisor

Manager: Ed Vitelli Phone: 714-***-**** (6am-4pm)

DUTIES: Worked through four promotions to Senior Technical Support

Supervisor, was the tier between Manager, technical support team, and

customer service supervisor, duties were to understand business rules,

hardware, and software to support operational work flow; additionally

support Division Manager in meeting budget, resources, and timeline

requirements by supervising team of six who developed, deployed, and

trouble shot all department(s) technologies..

From: 1990 To: 2001 ARMY Honorable Discharge

U.S. ARMY, Crew Ballistics Programmer

Direct Supervisor: SSG Al Conrad Phone: U.S. ARMY

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