Customer Service Manager
Resume:
Rhonda Jenkins
Cherry Valley, CA 92223
Cell: 951-***-****
Email: ******@****.***
Objective
I am seeking a position in a professional setting that will allow me the opportunity to use my
acquired skills and abilities, and that will allow me to learn new skills and experience growth.
Profile/Skills
Leadership- Individual / Team
Problem Solving
Attentive to detail
Excellent customer service skills
Adapts to change easily and readily takes on new responsibilities and challenges
Excellent interpersonal skills
Works well in a fast paced stressful environment
Thrives in a team environment but can also successfully accomplish tasks with minimum or no
supervision
Marketing
Cold calling
Interviewing
Staffing/Placement
Education
Crafton Hills Community College, AA Liberal Studies, 3.6 GPA, May 2007
University of Redlands, BS Business Administration, 3.8 GPA, February 2010
Current Experience
Auditor: Specialist
RGIS -- Riverside, California -- October 2014 ~ Present
Current Experience
Licensed Associate
World Financial Group – Brea, California – December 2012 ~ Present
Job Responsibilities
Exhibit utmost integrity in relation to client finances
Perform administrative and secretarial support functions. Coordinate and manage multiple
priorities and projects
Schedule appointments and maintain accurate, up-to-date confidential client files
Warm and cold market recruiting
Build, train and lead teams
Participate in company expansion events
Conduct interviews for various levels/positions within the company
Past Experience
Assistant Manager/Head Cook/ Lead Trainer (Kitchen Staff)
Law's Oak Glen Coffee Shop – Yucaipa, California – March 1993 December 2013
I have over 20 years of practical experience working for this business. I have worked in various
positions culminating in my selection as the Assistant Manager. My responsibilities have
encompassed all facets of the business to include supply inventory, contacting, coordinating, and
conducting business with our vendors, and interaction with new business sales personnel. One of
my greatest challenges and a source of continued success is my direct impact on the training of
new hires. Key to the long success of Law's Coffee Shop has been its ability to keep quality staff
and I feel I have positively contributed to that success.
Job Responsibilities
Exceptional customer service above all.
Take over all aspects of managing restaurant when upper management is unavailable
Open, close, and handle cash
Maintain customer satisfaction
Manage inventory replenishment
Stock Merchandise
Communicate with venders
Manage all restaurant staff
Discipline staff when needed
Record reservations
Act as go-between for upper management and staff.
Encourage direct communication between upper management and staff
For accuracy of information and efficiency purposes
Train kitchen staff
Partially responsible for training wait staff
Cook breakfast, lunch, and dinner shifts
Attend to any other duties assigned to me
Past Experience
Assistant Manager
Foster’s Freeze – San Bernardino, CA – January 1991 February 1993
Job Responsibilities
Maintain high customer satisfaction
Double check end of day recorded sales for inaccuracies
Make bank deposits
Support and / or backup the staff when needed
Manage inventory replenishment
Stock Merchandise
Train in all areas of the restaurant
Attend to any other duties assigned to me
Cook
Foster’s Freeze – San Bernardino, CA – August 1990 November 1990
Job Responsibilities
Maintain kitchen cleanliness
Train new kitchen staff
Cook breakfast, lunch, and dinner shifts
Report low inventory
Stock Merchandise
Attend to any other duties assigned to me
Assistant Manager
Angel View Thrift – Moreno Valley, CA – November 1989 May 1990
Job Responsibilities
Stock Merchandise
Sort, price, and display merchandise
Make bank deposits
Organize community service workers and regular staff
Attend to any other duties assigned to me
Commissary Deli
March Air Force Base – Moreno Valley, CA – May 1989 November 1989
Job Responsibilities
See to customer satisfaction
Make party platters
Fulfill deli orders
Face-to-face and call-ins
Report low inventory
Attend to any other duties assigned to me
References
Provided upon request
Contact this candidate